Revation Systems
JANUARY 2, 2020
Jumping into 2020, it’s important to evaluate the changes and progress the healthcare industry has made over the last 10 – 20 years thanks to various advancements in technology. For more than five years, wearable healthcare technology has become much more prevalent. More Than Just Activity Tracking.
DMG Consulting
MAY 21, 2020
We’ve dealt with epidemics before—including the H1N1 pandemic in 2009, which gave us a scare—but never in any of our lifetimes have we confronted a pandemic of this magnitude, where the primary mechanisms for mitigating its consequences are social distancing and self-quarantine. COVID-19 is frightening for good reason.
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Hero Digital
OCTOBER 9, 2019
Empathy is the ability to fully understand and share the feelings of another; you’re a participant able to experience with the other person. On January 15, 2009, soon after takeoff, Flight 1549 struck a flock of geese and lost all engine power. So what does this have to do with healthcare? Why empathy matters: an anecdote.
Hero Digital
APRIL 8, 2020
And one day later, a very nice person showed up with the keys at my house and the new car in my driveway. In 2009, researchers from University College London discovered a peculiar thing about habits. Healthcare : One of our clients has reported a sevenfold increase in traffic to their telehealth portal program due to COVID-19.
Quality Contact Solutions
JULY 19, 2018
Here are a few examples of current B2B outbound, inbound and multi-channel call center client programs: Healthcare Industry Case Study. QCS has been working with this client on an on-going basis since 2009. Even customer service programs help ensure satisfied clients that continue to purchase from the client.
CallSource Insights
OCTOBER 4, 2018
I started working for CallSource in January of 2009. After working in client support, I transitioned into an account management role and became one of the first account managers in our then-emerging healthcare vertical. Each month, we sit down with a CallSource employee to get to know them and their role a bit more. Name: Adam Kottler.
Maru Group
APRIL 8, 2020
Here are personal notes from my shopping experiences this week along with measures that grocers are taking to keep the customer experience at the forefront of their efforts in a time of crisis: 1. Maintaining a personal, human touch in an otherwise scary world. Providing alternate means to accessing groceries beyond in-store shopping.
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