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18 weeks paid maternity and adoptive leave and paid paternity leave announced by Irish tech company Spearline

Spearline

” The paid leave will be in accordance with the provisions of the Maternity Protection Acts 1994 & 2004, the Adoptive Leave Acts 1995 & 2005, and the Paternity Leave and Benefit Act 2016. PR contact: Orla Clancy, Senior Corporate Communications Manager at Spearline. 353 (0)87 938 8882. E: orla.clancy@spearline.com.

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A Better Platform to Enhance the Customer Experience

Connect First

As of 2016, there were approximately 3.5 Go back a little further and you’ll see further evidence of the incredible uprising of internet technology, with numbers steadily growing from an even million in 2005 to over two million in 2010 — and continuing to rise up into the billions of users connected today. billion in 2015.

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Top Video Remote Interpreting Companies in the U.S.

Certified Languages International

Acquired by Teleperformance in 2016, LanguageLine remains one of the largest providers of remote interpreting services in the U.S. They began offering VRI services in 2005, but only American Sign Language (ASL) and Spanish. A look at LanguageLine’s InSight Video Remote Interpreting platform.

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How Stratifyd Can Help Make Sense of Black Friday and Cyber Monday

Stratifyd

Cyber Monday got its name in 2005 thanks to Shop.org, an annual event hosted by the National Retail Federation. percent increase from 2016. The nickname “Black Friday” was coined in the '60s when stores kept their books using pen and paper. The day was notorious for getting stores out of the red and into the black. billion, $5.03

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100+ Customer Experience Stats to Prepare for 2023

CCNG

Bain, 2005) 87% of marketers say they are delivering engaging customer experiences. Forrester, 2016) 55% of CX professionals believe their companies will be too slow and face disruption from more innovative, nimble, and customer-focused competitors. Forrester, 2016) The average email survey response rate is 24%.

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WFM Solutions and Vendors Are Not All the Same

DMG Consulting

ActiveOps , founded in 2005, is a privately held company based in the United Kingdom. In September 2016 KKR, a global investment firm, acquired Calabrio; this will enable Calabrio to speed up development, increase sales/marketing, and expand its presence in Europe, the Middle East, and Africa (EMEA) and Asia-Pacific (APAC).

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What #CX Professionals Wanted to Know in 2018

CX Journey

This is a 2016 post, but it's still getting quite a bit of mileage. The #CX Perception Gap There’s this thing called the customer experience perception gap; it was uncovered by Bain back in 2005, and they referred to it as a "delivery gap." How do we show ROI? The returns in their research are incredible.