Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

Fonolo

FEBRUARY 14, 2023

Call centers have always relied on different forms of automation to provide swift service to their clientele. To find the answer, you need to evaluate your current call center workflow and identify opportunities for automation. Read on for an introduction to call center automation, plus our top software picks!

Call Center 142

Call Center Interactive Voice Response call center software CRM 142

CSM Magazine

APRIL 17, 2024

This article will discuss how customer service leaders can optimize team performance without having to ask for additional headcount, and learn how to boost their return on workforce investment through ongoing assessment, team structuring, enablement, automation and insights.

Customer Service 59

Customer Service Scripts Banking Analytics 59

Comm100

APRIL 10, 2024

Depending on your niche, AI can do everything from ensuring vehicle safety through predictive maintenance to creating software that automatically adapts to the needs of the user. Furthermore, this level of automation helps employees better serve clients and addresses the key challenges that can impact customer satisfaction. The result?

Customer Service 84

Customer Service Chatbots Analytics Big data 84

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

Comm100

OCTOBER 17, 2023

With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software? While the efficiency of automation is undeniable, it shouldn’t function alone.

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

AWS Machine Learning

APRIL 19, 2024

With Amazon Personalize, you can streamline your workflow and automate the deployment of the latest solution version to campaigns via automatic syncing. Ajay Venkatakrishnan is a Software Development Engineer on the Amazon Personalize team. Pranesh Anubhav is a Senior Software Engineer for Amazon Personalize.

Personalization 94

Personalization Engineering Management Marketing 94

TeamSupport

FEBRUARY 1, 2024

In the realm of customer support software solutions, TeamSupport stands out for its comprehensive approach to managing the entire post-sale customer experience. TeamSupport facilitates seamless collaboration and streamlines workflows. These components work in harmony to help businesses adopt a more customer-centric approach.

Customer Support 52

Customer Support Customer centricity First call resolution outsourcing 52

AWS Machine Learning

DECEMBER 13, 2023

ML operations, known as MLOps, focus on streamlining, automating, and monitoring ML models throughout their lifecycle. SageMaker Pipelines allows for straightforward creation and management of ML workflows, while also offering storage and reuse capabilities for workflow steps.

Construction 98

Construction Accountability Engineering Personalization 98

TeamSupport

JULY 20, 2023

Efficiently managing customer support workflows is vital for businesses aiming to deliver exceptional customer experiences. The rigid and complex structure of Jira's workflows and configurations may not always accommodate the unique requirements of support ticket handling and escalation.

Customer Support 98

Customer Support Engineering Customer Experience Management 98

TeamSupport

JANUARY 18, 2024

This is where TeamSupport software comes into play. What is TeamSupport Software? It's designed to streamline workflows, improve communication, and enhance customer satisfaction. Why Use TeamSupport Software? The benefits of using TeamSupport software extend beyond improved customer service.

Real estate 59

Real estate Customer centricity Self service Analytics 59

AWS Machine Learning

OCTOBER 2, 2023

In this post, we focus on how to automate the edge deployment part of the end-to-end MLOps pipeline. We show you how to use AWS IoT Greengrass to manage model inference at the edge and how to automate the process using AWS Step Functions and other AWS services. If you haven’t read it yet, we recommend checking out Part 1.

Engineering 87

Engineering APIs Management Enterprise 87

AWS Machine Learning

OCTOBER 2, 2023

It is architected to automate the entire machine learning (ML) process, from data labeling to model training and deployment at the edge. Automating data labeling Data labeling is an inherently labor-intensive task that involves humans (labelers) to label the data. Labeling jobs are used to manage labeling workflows.

Scripts 90

Scripts Construction Engineering APIs 90

Fonolo

APRIL 18, 2023

Is your contact center staying on top of advancements in AI and automation ? Automation Strategies to Future-Proof Your Contact Center You can lock-in easy wins by deciding to strategically deploy automation and AI in your contact center. What is Automation? New KPIs offer next-level insights into operations.

Contact Center 81

Contact Center Self service Chatbots Scripts 81

AWS Machine Learning

JANUARY 10, 2024

The large machine learning (ML) model development lifecycle requires a scalable model release process similar to that of software development. A scalable MLOps platform needs to include a process for handling the workflow of ML model registry, approval, and promotion to the next environment level (development, test, UAT, or production).

APIs 96

APIs Construction Engineering Analytics 96

NobelBiz

DECEMBER 19, 2023

With the integration of customer relationship management (CRM) systems, intelligent routing algorithms, and automated ticketing systems, call centers can ensure that customer queries are promptly directed to the appropriate department or agent. Automated workflows streamline the escalation process, making it faster and more efficient.

Call Center 106

Call Center Management Wait times Contact Center 106

JustCall

APRIL 23, 2024

‘Auto dialer’ is a broad term for any dialer software that makes calls one at a time. Most sales teams understand an auto dialer to be software that makes automated outbound calls by dialing one number after the other. Advanced auto dialers also add more layers of productivity features to the calling workflow.

B2B 52

B2B Sales CRM APIs 52

TeamSupport

APRIL 12, 2023

The requests are often recurring, and a technology-based customer support tool is needed to implement an agent workflow that allows easy and efficient management of each customer request. Why Use Customer Support Software for SLA Management? Customer service software makes it easy to manage the demands of a busy support team.

Customer Support 98

Customer Support Management Service level Best practices 98

JustCall

AUGUST 31, 2023

Our native integration with Zapier helps create seamless and automated workflows across various business applications your cloud phone system is linked with. Let’s delve into the features: Incoming Call Trigger With the new ‘Incoming Call’ trigger, Zapier will trigger predefined workflows every time a user answers a call.

SaaS 59

SaaS CRM Personalization Metrics 59

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. This raises the question, how do you find the best NPS software solutions? Then we’ll take a look at the best NPS software providers. What Is NPS Software?

Upselling 101

Upselling Surveys Analytics Customer retention 101

NobelBiz

MARCH 26, 2024

While there’s no one-size-fits-all solution to address all operational and customer-related challenges for businesses, Customer Experience Automation (CXA) has emerged as a compelling strategy for a lot of businesses these days. Table of Contents What Is Customer Experience Automation (CXA)?

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

TeamSupport

APRIL 3, 2024

Starting with TeamSupport: A Broad Overview TeamSupport is an award-winning software intended to help teams work together and resolve issues. It integrates with prominent client support features, including robust ticket management, collaborative environments, advanced reporting and analytics, task automation, and numerous other capabilities.

Self service 52

Self service Analytics CRM Customer Support 52

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Customer retention 98

Customer retention Upselling CRM SaaS 98

AWS Machine Learning

JANUARY 22, 2024

Presently, several companies rely on manual extraction methods or basic OCR software, which is tedious and time-consuming, and requires manual configuration that needs updating when the form changes. The workflow includes the following steps: The user takes a photo of a vaccination card.

Finance 96

Finance Enterprise APIs Healthcare 96

JustCall

OCTOBER 25, 2023

Automated processes can streamline call follow-ups in several ways. For example, you can employ automated call logging, automated task management, and data integration. According to a Gartner report , one in 10 agent interactions will be automated by 2026. Embrace a data-driven approach for task automation.

CRM 52

CRM Call Center Call Logging Sales 52

AWS Machine Learning

DECEMBER 19, 2023

Manual workflows limit ML lifecycle operations to slow down the development process, increase costs, and compromise the quality of the final product. Just like DevOps combines development and operations for software engineering, MLOps combines ML engineering and IT operations. It’s much more than just automation.

Analytics 101

Analytics Engineering Government Best practices 101

JustCall

OCTOBER 25, 2023

Problems With Multi-Tool Customer Interaction Ecosystem To understand why a consolidated customer interaction software solution is the need of the hour, one has to understand the perils of relying on multiple tools. Similarly, any disruption in workflows can cause a drop in productivity and delay in response times.

call center software 52

call center software Contact center software CRM Call Logging 52

TeamSupport

FEBRUARY 12, 2024

Set Your Priorities The first step in choosing the right software is understanding your unique needs. Look for Essential Features While every business has unique needs, there are some features that are universally beneficial in support software: Ease of Use: The software should be intuitive and easy for your team to adopt.

Customer Support 52

Customer Support Banking Analytics Customer Service 52

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue.

Healthcare 97

Healthcare Engineering SaaS Analytics 97

JustCall

NOVEMBER 24, 2022

We take pride in powering the productive workflows of sales and support agents across the globe. This validates the significant investments we’ve made over the past year in building capabilities for training, coaching, agent productivity, automation, intelligent workflows, and analytics in our products. Learn more. Learn more.

SaaS 98

SaaS Technology Telecommunications Coaching 98

CSM Magazine

MARCH 31, 2023

You can’t afford to let antiquated customer service workflows slow you down or get in the way of delivering an exceptional customer experience. That’s why many customer-centric companies are turning to automation, using SaaS (Software as a Service) tools and processes to give their customer service teams a leg up.

SaaS 52

SaaS Customer Service Coaching CRM 52

CSM Magazine

DECEMBER 27, 2023

Automated API testing stands as a cornerstone in the modern software development cycle, ensuring that applications perform consistently and accurately across diverse systems and technologies. Key Takeaways API testing automation enhances application reliability. Strategic approaches mitigate common testing challenges.

APIs 52

APIs Benchmark Best practices Technology 52

JustCall

APRIL 3, 2024

Many of the best auto dialer software, such as RingCentral or JustCall, offer localization features and allow you to make international calls. For example, with JustCall, you can automate the logging of calls into a Google Sheets spreadsheet (Google Sheets integration or through the public API). creating visualizations such as charts).

Sales 52

Sales CRM Scripts APIs 52

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. Choosing the right inbound call center software can help businesses in improving customer satisfaction, reducing wait times, and increasing operational efficiency.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

TeamSupport

MARCH 11, 2024

Here are some trends that are set to shake up the customer support world: AI and Automation: Artificial Intelligence has advanced tremendously in just the last few years, helping businesses automate repetitive tasks and deliver instant responses to customers. The Big Trends So what's on the horizon?

Customer Support 52

Customer Support Self service Customer centricity Analytics 52

TeamSupport

MARCH 11, 2024

Here are some trends that are set to shake up the customer support world: AI and Automation: Artificial Intelligence has advanced tremendously in just the last few years, helping businesses automate repetitive tasks and deliver instant responses to customers. The Big Trends So what's on the horizon?

Customer Support 52

Customer Support Self service Customer centricity Analytics 52

TeamSupport

MARCH 1, 2024

But what happens when you add innovative software solutions into the mix? Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier. Unlocking the Potential of TeamSupport TeamSupport is more than just a software solution.

Customer centricity 40

Customer centricity Customer Support Analytics Customer Service 40