CallSource Insights

AUGUST 23, 2019

Local business owners need a sterling reputation just as much as any service or product with a household name. The perceived quality of your business is equally as important as the quality of your services. Encourage your happiest clients to post positive reviews to the internet and recommend your services to others.

Real estate 40

Real estate Management Marketing Personalization 40

Creative Virtual

OCTOBER 4, 2021

The first week of October is when the world celebrates Customer Service Week every year. I became a new dad on 29th June and recently have been realising the parallels between being a parent to a young baby and serving customers. Reading between the lines when the real need or issue isn’t immediately clear.

Virtual Agent 59

Virtual Agent Customer Service Sales Personalization 59

Vistio

APRIL 2, 2022

Really quick. And once I moved from human resources to operations, I eventually landed at Hilton Hotels and I spent 12 years with Hilton reservations and customer care. So it’s the reservations and customer service arm of the hotel organization. Listen to the full episode here: Welcome to the pod, Michele.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

NobelBiz

MARCH 7, 2023

Last week’s crackdown on the Florida-based real estate brokerage firm MV Realty marked yet another premiere: in a declared effort to stop the allegedly illegal traffic, the FCC also sent a cease-and-desist letter to Twilio, asking the company to no longer carry the calls. Let’s dive in a little deeper!

Real estate 52

Real estate Contact Center Morale Call Center 52

Anexa BPO

JUNE 28, 2021

The forced switch to remote working established a precedent for many industries – what was once a highly unlikely scenario for conducting business became the norm – and to the surprise of many, it worked. The truth of the matter is that a new business model has emerged as a result of the pandemic, and it’s not going anywhere.

outsourcing 40

outsourcing Real estate Banking Customer centricity 40

Anexa BPO

JUNE 28, 2021

The forced switch to remote working established a precedent for many industries – what was once a highly unlikely scenario for conducting business became the norm – and to the surprise of many, it worked. The truth of the matter is that a new business model has emerged as a result of the pandemic, and it’s not going anywhere.

outsourcing 40

outsourcing Real estate Banking Customer centricity 40

CrazyCall

NOVEMBER 21, 2019

Since you’re here, I bet you’re wondering what is the answer to client vs customer dispute… Is there a real difference between client and customer?? For many years, I was neutral in a client vs customer fight. Table of contents: Definition of a customer. Alternatives to customer and client.

Real estate 73

Real estate Personalization Entertainment Advertising 73

REVE Chat Blog

DECEMBER 5, 2019

Some of the successful chatbot examples and case studies implemented by big brands show that customers are willing to interact with bots if done correctly. Hence following a right bot strategy and tailoring your chatbot to meet your use case plays an important role in overall customer experience.

Chatbots 70

Chatbots Real estate Healthcare Banking 70

JivoChat

MARCH 10, 2022

Nothing is really stagnant in the marketing world — be it technologies, trends, or even your consumers. Not to forget that data just tells you what’s working but doesn’t show you where you need to focus your efforts. Let’s say you’re having a webinar catering to real estate professionals. That’s what I thought. .

Marketing 75

Marketing Real estate Advertising Telemarketing 75

Natalie Petouhof

SEPTEMBER 19, 2016

Tweet This research that I just completed is about how to use customer experience to turn Millennials into brand advocates. Why does it matter? Two billion are active on social media and 1 in 3 consumers prefer social to phones for service. You want to ask yourself are you really ready for the Millennials generation?

Real estate 76

Real estate Wireless Marketing Contact Center 76

C3Centricity

JULY 8, 2020

Denyse Drummond-Dunn · What makes a great website? What makes a great website? What makes a website great for your customers? What makes a website great for your potential customers? One that encourages current and potential customers to both see and engage with your content. Never miss an episode.

Entertainment 83

Entertainment Customer centricity Advertising Real estate 83

Comm100

APRIL 26, 2020

Fast-forward today, and the concept of customer experience (CX) has taken on a far larger meaning and importance within almost every industry. In fact, according to Forrester , 72% of businesses say that improving the customer experience is their number one priority. What pulled you in and never let you go? Why is this?

Customer centricity 52

Customer centricity Real estate Feedback Chief Customer Officer 52

LiveChat

JULY 11, 2017

The biggest competitive advantage that I can offer you is to meet your consumers’ needs better than your competitors, and to know what kind of research tools are available for this mission. It sounds overwhelming but in some sense that’s exactly how every single one of us are, at an intrinsic level, as a customer. Get over it.

Real estate 41

Real estate Feedback Surveys Customer Service 41

Russel Lolacher

JUNE 27, 2022

What employees want to be motivated (and motivation wasn’t the word they used). A case study of what valuing employees looks like. And [managers are] not focussing on what really matters which is developing people from the ground up. A case study of what valuing employees looks like. Russel Lolacher.

Real estate 52

Real estate Personalization Management Scripts 52

Help Scout

OCTOBER 9, 2018

There’s no static formula for what customers want. As technology evolves — and the way we interact with customers evolves with it — preferences change, too. Although fast, helpful customer support over phone and email used to be a differentiator, it’s not enough anymore. What is contextual support?

Real estate 40

Real estate Self service Morale Customer centricity 40

JustCall

MARCH 10, 2023

Let’s dive straight into understanding what UCaaS means and which tools are topping the markets today. What is UCaas? UCaaS is the acronym for Unified Communications as a Service. UCaaS is the acronym for Unified Communications as a Service. This is what UCaaS voice apps utilize.

voip 40

voip APIs contact center solutions Contact Center 40

Amity

MARCH 31, 2016

One important lesson I learned early on is that the right mix of stocks, bonds, real estate, and other assets is the difference between average and stellar returns. Later, after I’d started building companies, it dawned on me that customer and investment portfolios share a number of similarities. Of course not.

Real estate 92

Real estate Upselling Construction Customer centricity 92

The Petrova Experience

DECEMBER 14, 2021

Although the Forbes article title “ Better.com CEO—Who Fired 900 Workers On Zoom Call—Taking Leave ‘Effective Immediately’ ” says it all, the real news comes at the end. And a CEO who believes he should not pay “lip service to make 100% of people happy” needs to take leave, effective immediately.

Real estate 52

Real estate Journey mapping Employee engagement Personalization 52

Branch Mesenger

FEBRUARY 2, 2018

First I want to kick off some introductions, tell you a little bit about what Shiftonomics is. I would like to introduce my co-host Ryan Broshar, he's a Managing Director at Techstars Retail, and Ryan I would love to give you an opportunity to give some background on what it is that you do, and go from there. Ryan Broshar: Sure thing.

Real estate 67

Real estate Marketing Technology Personalization 67

CrazyCall

AUGUST 16, 2019

Scott is straightforward and instead of selling you marketing BS, he shows real case studies and talks to industry experts who, on their own, built businesses that let them quit their jobs and live the life they want. is a perfect sales podcast for salespeople of any kind who are passionate about what they do. Accelerate!’

Sales 115

Sales B2B Coaching Personalization 115

Balto

FEBRUARY 6, 2023

Here’s why: The contact center is a people person’s dream job —agents get to work on their social skills, form relationships with others, and solve problems for customers. With year-over-year attrition rates reaching 45% or above , the contact center can seem like a transient job. No strings attached.

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Balto

OCTOBER 31, 2022

Put Your Managers and Supervisors In Charge What Agents (And Leaders) Have to Say Conclusion. Here’s what we found: Both managers and agents ranked 1-on-1 training as the most effective onboarding tool; no matter how you slice the data, a personalized experience is the best experience. Share on Facebook. Share on LinkedIn.

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

Branch Mesenger

MARCH 13, 2019

The latest figures on retail sales don't necessarily paint a complete picture of what's happening in the retail sector, according to two former CEOs. Which makes it tiresome to see the worlds "retail" and "apocalypse" covered in so many headlines. Different stages bring up distinct qualities that help snag victory.

Real estate 48

Real estate Sales Customer centricity Marketing 48

SmartKarrot

OCTOBER 9, 2020

Software as a service has unfurled its wings into two major domains. While horizontal SaaS renders its service in a specific department only, vertical SaaS, on the other hand, takes care of a whole industry at large. What is vertical SaaS? What is vertical SaaS? This refers to vertical SaaS and horizontal SaaS.

SaaS 10

SaaS Real estate Construction Multichannel 10