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Automate the process to change image backgrounds using Amazon Bedrock and AWS Step Functions

AWS Machine Learning

This post introduces a solution that simplifies the process of changing backgrounds in multiple images. By harnessing the capabilities of generative AI with Amazon Bedrock and the Titan Image Generator G1 model, combined with Step Functions, this solution efficiently generates images with the desired background.

APIs 120
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Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center

AWS Machine Learning

In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time. Solution overview The following diagram illustrates the solution architecture. Steps 6–9 are repeated as long as the conversation remains active.

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Live Meeting Assistant with Amazon Transcribe, Amazon Bedrock, and Knowledge Bases for Amazon Bedrock

AWS Machine Learning

All of this, and more, is now possible with our newest sample solution, Live Meeting Assistant (LMA). Do not use this solution to stream, record, or transcribe calls if otherwise prohibited. If you don’t have an AWS account, see How do I create and activate a new Amazon Web Services account?

APIs 95
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Plotting the journey to generative AI adoption in the contact centre

Connect

The application of artificial intelligence (AI) in the contact centre is a rapidly rising trend. However, AI is by no means new in the customer engagement sector as contact centre solution providers like Connect started introducing AI into technology stacks as far back as 2018. Find out how we can help your business communicate better.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Accenture creates a regulatory document authoring solution using AWS generative AI services

AWS Machine Learning

A key part of the submission process is authoring regulatory documents like the Common Technical Document (CTD), a comprehensive standard formatted document for submitting applications, amendments, supplements, and reports to the FDA. The following diagram illustrates the solution architecture. AI delivers a major leap forward.

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Improve LLM performance with human and AI feedback on Amazon SageMaker for Amazon Engineering

AWS Machine Learning

The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback. The solution uses Amazon SageMaker JumpStart as the core service for model deployment, fine-tuning, and reinforcement learning. Some of the errors (about 10% of negative feedback and 7.5%

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.