AWS Machine Learning

MARCH 4, 2024

In just a few short months since Amazon Bedrock became generally available on September 28, 2023, more than 10K customers have been using it to deliver, and many of them are using Claude. Haiku is the fastest and most cost-effective model on the market. It is a fast compact model for near-instant responsiveness.

Benchmark 136

Benchmark Finance Engineering Enterprise 136

Connect

APRIL 18, 2024

The technology can also boost agent productivity with automation, real-time guidance, and performance coaching and enhance operational efficiency by reducing costs, optimising resources, and enabling data-driven decisions. However, Gen AI is not a plug-and-play solution.

Virtual Agent 74

Virtual Agent Chatbots Average Handle Time Engineering 74

The Northridge Group

MARCH 14, 2023

There are many different tactics that health providers can use to improve patient retention rates in 2023. However, the most pragmatic approach involves implementing new healthcare technology to make the entire care experience more seamless and cost-effective. How are top-performing organizations putting all that information to use?

Healthcare 142

Healthcare Technology Self service Analytics 142

TechSee

AUGUST 15, 2021

Aside from the high direct costs involved, warranty claims incur significant indirect costs such as: . The High Costs of Warranty Claim Management. These services, as well as other industries that are negatively affected by high numbers of warranty claims, need better warranty management solutions. Assisted Service.

Management 207

Management Self service B2B Contact Center 207

AWS Machine Learning

MARCH 11, 2024

Since implementing Amazon Personalize, VistaPrint increased their conversion rate by 10 percent and reduced their total cost of ownership by 30 percent. Prior solution and challenges Prior to their current solution, VistaPrint had an internally developed product recommendation system hosted on-premises.

Personalization 96

Personalization Engineering APIs Advertising 96

TechSee

JUNE 10, 2021

Yes, they cost a lot. There are more cost-efficient, convenient, and safer options available that assist with truck roll optimization and even elimination, but many organizations have not implemented them. Visual assistance has many more use cases than organizations realize. This blog challenges that status quo.

Self service 207

Self service Analytics Transportation Healthcare 207

AWS Machine Learning

OCTOBER 26, 2023

This groundbreaking technology enables us to operate millions of autonomous points of purchase (A-POPs) concurrently, transforming the way customers shop. Our solution outpaces traditional vending machines and alternatives, offering an economical edge with its ten times cheaper cost, easy setup, and maintenance-free operation.

APIs 101

APIs Technology Banking Customer centricity 101

Momentum Telecom

MARCH 6, 2024

Experts predict businesses will spend nearly $200 billion on software as a service (SaaS) solutions alone in 2023.[1] They use expensive hardware devices such as routers, switches, and firewalls to connect branch locations to the central data center, which can be challenging to manage for large companies. What is SD-WAN?

SaaS 52

SaaS Management Technology Marketing 52

Momentum Telecom

OCTOBER 23, 2023

Around 130 million commercial Microsoft users now use Teams , 1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Can Businesses Use Teams as a Voice Solution? Yes, businesses can use Microsoft Teams as a voice solution.

Wait times 105

Wait times CRM Customer Service Personalization 105

AWS Machine Learning

NOVEMBER 22, 2023

From the earliest days, Amazon has used ML for various use cases such as book recommendations, search, and fraud detection. Similar to the rest of the industry, the advancements of accelerated hardware have allowed Amazon teams to pursue model architectures using neural networks and deep learning (DL).

Scripts 95

Scripts Engineering Best practices Construction 95

OctopusTech

MARCH 22, 2024

How do businesses use Chatbots? Chatbots are often used for a variety of purposes, including: Chatbots can easily manage various customer interactions, from answering frequently asked questions to guiding customers through sales. This improves customer service and lowers operating costs.

Chatbots 62

Chatbots Marketing Abandon rate Healthcare 62

AWS Machine Learning

DECEMBER 19, 2023

Manual workflows limit ML lifecycle operations to slow down the development process, increase costs, and compromise the quality of the final product. Solution overview In MLOps, a successful journey from data to ML models to recommendations and predictions in business systems and processes involves several crucial steps.

Analytics 106

Analytics Engineering Government Best practices 106

Zappix

MARCH 13, 2024

EIN PRESSWIRE ) March 13, 2024 Zappix , a leading AI-Powered Digital Engagement Platform provider, has been named one of the “Most Promising Utilities Tech Solutions Providers 2024” by CIO Review. BURLINGTON, MASS. ( Zappix combines innovative technology and best CX practices to reshape customer engagement in the utility sector. .

Self service 52

Self service Interactive Voice Response Analytics CRM 52

SmartAction

NOVEMBER 22, 2023

Contact center managers who embrace and implement this technology reap the rewards of increased efficiency, reduced costs, and a customer experience that fosters loyalty. It uses algorithms to parse data, learn from it, and then apply that learning to provide relevant answers. All of which increase profitability.

Contact Center 88

Contact Center Interactive Voice Response Virtual Agent Management 88

COPC

APRIL 1, 2024

This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. The technology adoption chasm has moved us past the initial stage, where early adopters experiment with their customers. We found that AI applications in contact centers serve two critical functions.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

AWS Machine Learning

NOVEMBER 8, 2023

Computationally resource-efficient coding is one technique that aims to reduce the amount of energy required to process a line of code and, as a result, aid companies in consuming less energy overall. In this post, we discover how Amazon CodeWhisperer helps address these concerns and reduce the environmental footprint of your code.

Analytics 99

Analytics Enterprise Scripts Big data 99

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. Customer context Philips uses AI in various domains, such as imaging, diagnostics, therapy, personal health, and connected care.

Healthcare 91

Healthcare Government Engineering APIs 91

AWS Machine Learning

MARCH 6, 2024

In this post, we demonstrate how to efficiently fine-tune a state-of-the-art protein language model (pLM) to predict protein subcellular localization using Amazon SageMaker. These can be represented by letters of the alphabet, which then allows us to analyze and explore proteins as a text string.

Scripts 95

Scripts Biotechnology Healthcare Accountability 95

AWS Machine Learning

FEBRUARY 29, 2024

Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.

APIs 115

APIs Healthcare Scripts Enterprise 115

AWS Machine Learning

SEPTEMBER 28, 2023

Enterprises today face major challenges when it comes to using their information and knowledge bases for both internal and external business operations. At the same time, the unstructured nature of much of this content makes it time consuming to find answers using traditional search.

Enterprise 98

Enterprise Real estate Chatbots Construction 98

NobelBiz

AUGUST 22, 2023

Why Businesses are Migrating to VOIP VOIP solutions are rapidly becoming the choice for businesses, both large and small, and for good reasons: The communication landscape for businesses has seen a drastic transformation in the last decade, and a significant catalyst behind this shift is VOIP (Voice Over Internet Protocol).

voip 98

voip Telecommunications Contact Center Contact center software 98

AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. It also provides attribution and transparency by displaying links to the reference documents and context passages that were used by the LLM to construct the answers. We also discuss some relevant use cases.

Self service 105

Self service APIs Transportation Contact Center 105

Global Response

MARCH 27, 2024

Data storage: Vast amounts of data are collected for big data analytics, which requires robust data storage solutions. Most call centers use a combination of traditional databases and cloud-based storage solutions to accommodate the volume, velocity, and variety of big data. This foresight assists in proactive resource planning.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

AWS Machine Learning

MAY 10, 2023

It’s a fully-managed service and integrates with MLOps tools so you can work to scale your model deployment, reduce inference costs, manage models more effectively in production, and reduce operational burden. At the same time, the latency of inference is also reduced. 4xlarge c6g.4xlarge 4xlarge c6i.4xlarge 4xlarge c6g.4xlarge

Benchmark 79

Benchmark Engineering Best practices Scripts 79

Momentum Telecom

FEBRUARY 27, 2024

Around 130 million commercial Microsoft users now use Teams ,1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Can Businesses Use Teams as a Voice Solution? Yes, businesses can use Microsoft Teams as a voice solution.

Wait times 52

Wait times CRM Customer Service Personalization 52

JustCall

AUGUST 8, 2023

By accurately forecasting market trends and analyzing data, AI algorithms can optimize service levels, reduce transportation costs, and ultimately save money. Moreover, AI can seamlessly connect different warehouses, enabling the discovery of optimal inventory transfer solutions. The prospect of generating $1.3

Transportation 52

Transportation Chatbots Engineering Enterprise 52

Outsource Consultants

JULY 25, 2023

The term is often used in a blanket way to include several different types of machine learning. Generative AI is most attractive because it uses feedback from responses to output in order to handle complex inquiries better. The most common way to route a caller is through the use of interactive voice recognition.

Call Center 128

Call Center Interactive Voice Response Technology Chatbots 128

NobelBiz

AUGUST 7, 2023

In the realm of Contact Center as a Service (CCaaS) solutions, the choice between multi-tenant and single-tenant contact centers carries profound implications for businesses. In theory, all CCaaS solutions are designed to run and operate contact center businesses and departments effectively and productively.

Contact Center 98

Contact Center Government Healthcare Analytics 98

AWS Machine Learning

JUNE 20, 2023

Machine learning (ML) engineers have traditionally focused on striking a balance between model training and deployment cost vs. performance. This is important because training ML models and then using the trained models to make predictions (inference) can be highly energy-intensive tasks.

Benchmark 76

Benchmark Engineering Banking Chatbots 76

NobelBiz

FEBRUARY 27, 2024

Curtail Operational Expenses : Cost-effectiveness is crucial. Optimization helps reduce unnecessary expenses while maintaining service quality. Agent screen capture technology offers a solution by allowing supervisors to review agents’ screens during customer interactions.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

SmartAction

APRIL 11, 2024

The solution? Truly intelligent virtual voice assistants with a human-centric design that delights rather than displeases, with artificial intelligence (AI) that improves CSAT , decreases wait time, and lowers costs. Use a natural, empathetic voice. If all of your customers are senior citizens, use a more mature voice.

Virtual Agent 67

Virtual Agent Interactive Voice Response Call flow Contact Center 67

AWS Machine Learning

AUGUST 4, 2023

With this capability, businesses can access their Salesforce data securely with a zero-copy approach using SageMaker and use SageMaker tools to build, train, and deploy AI models. With Einstein Studio, a gateway to AI tools on the data platform, admins and data scientists can effortlessly create models with a few clicks or using code.

APIs 74

APIs Engineering Enterprise Technology 74

AWS Machine Learning

JANUARY 16, 2024

SageMaker’s user-friendly interface makes it a pivotal platform for unlocking the full potential of AI, establishing it as a game-changing solution in the realm of artificial intelligence. This analysis empowers users to make informed decisions when integrating Whisper models into their specific use cases and systems.

Scripts 104

Scripts Metrics Best practices Accountability 104

AWS Machine Learning

MARCH 28, 2024

For example, the training data used for BloombergGPT is 51% domain-specific documents, including financial news, filings, and other financial materials. This reduces useless corpus for continual pre-training and reduces training cost. Publicly listed companies are required to file various documents regularly.

Finance 98

Finance Metrics Banking Engineering 98

Playvox

FEBRUARY 27, 2023

They are under constant pressure to reduce operational overhead costs, lower recruiting, onboarding and training costs – all while exceeding customer demands and delivering exceptional customer service. They also look to consolidate solutions through pre-built integrations.

Management 75

Management Schedule adherence Contact Center Coaching 75

CSM Magazine

AUGUST 20, 2023

With the increasing complexity of cases and the need for data-driven insights, legal case management software equipped with robust analytics and reporting tools has become indispensable. Imagine a law firm handling a high-profile litigation case spanning multiple jurisdictions and requiring extensive expert witness evaluation.

Analytics 52

Analytics Management Feedback Metrics 52

AWS Machine Learning

OCTOBER 19, 2023

From ecommerce platforms encouraging customers to share product images to social media companies promoting user-generated videos and images, using user content for engagement is a powerful strategy. These adapters extend the capabilities of the moderation model to detect images used for training with higher accuracy.

APIs 110

APIs Best practices Advertising Accountability 110