AWS Machine Learning

MARCH 12, 2024

Common methods for sharing data, such as using pixels and SFTP transfers, can carry risk because they involve moving sensitive customer information. Sharing this data to another party can be time consuming and increase the risk of potential data breaches or unauthorized access.

Advertising 98

Advertising Accountability APIs Best practices 98

AWS Machine Learning

OCTOBER 6, 2022

Synamedia is a leading video technology provider addressing the needs for premium video service providers and direct-to-consumer (D2C) with a comprehensive solution portfolio. With Amazon Rekognition Video , Synamedia built an AI solution that was able to perform label detection in videos and in images using standard and custom models.

APIs 66

APIs Engineering Enterprise Advertising 66

AWS Machine Learning

NOVEMBER 22, 2023

To build an enterprise solution, developer resources, cost, time and user-experience have to be balanced to achieve the desired business outcome. By answering these questions, you can identify potential risks and resolve them by following your improvement plan. This means the system lacks visibility into logs and failures.

APIs 92

APIs Metrics Enterprise Benchmark 92

AWS Machine Learning

DECEMBER 1, 2022

The world is at increasing risk of global food shortage as a consequence of geopolitical conflict, supply chain disruptions, and climate change. These differences in satellite images and frequencies also lead to differences in API capabilities and features.

APIs 73

APIs Analytics Engineering Technology 73

AWS Machine Learning

OCTOBER 5, 2022

So much exposure naturally brings added risks like account takeover (ATO). Many companies, even those with sophisticated fraud teams, use rules-based solutions to detect compromised accounts because they’re simple to create. AWS can help you improve your fraud mitigation with solutions like Amazon Fraud Detector.

Accountability 69

Accountability APIs Metrics Engineering 69

AWS Machine Learning

NOVEMBER 3, 2022

Solution overview. The following diagram illustrates the solution architecture. In Part 1, we saw how to use Amazon Textract APIs to extract information like forms and tables from documents, and how to analyze invoices and identity documents. Extract default entities with the Amazon Comprehend DetectEntities API.

Analytics 75

Analytics APIs Healthcare Big data 75

COPC

OCTOBER 26, 2023

Crafting LLM AI Assistants: Roles, Process and Timelines Using the latest AI may seem as easy as developers using APIs in commercial LLM options like OpenAI. But it’s much more than enlisting engineers to call LLM APIs. Design: Crafting a user-friendly conversation design starts with mapping the customer journey to solutions.

Technology 76

Technology Customer Experience APIs Consulting 76

pindrop

JULY 6, 2021

Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. For transactions that are at less risk of fraud, fewer factors of authentication can be appropriate. Higher risk transactions, by contrast, will require more. Call Centers.

Contact Center 70

Contact Center Average Handle Time APIs Best practices 70

Whitepages Pro

APRIL 4, 2019

Our latest product innovation, Transaction Risk API , was officially launched a couple of weeks ago at Merchant Risk Council (MRC) 2019. As a vendor in the risk space, we keep a close watch on where the sophistication of fraud meets the impact to consumer experience. Introducing our Transaction Risk API.

APIs 45

APIs Scripts Marketing Customer Experience 45

OrecX

JANUARY 4, 2019

To take advantage of some of these report ideas, you need to integrate (easily with an open API) a third-party speech analytics solution with your call recorder. Calls lasting more than 10 minutes (is the agent having issues addressing the caller's needs? Together, you can uncover much more specific business insight.

APIs 80

APIs Analytics Best practices Contact Center 80

JustCall

NOVEMBER 25, 2022

Unlike legacy private branch exchange solutions, cloud-based services offer a lean setup, very little physical hardware, and low initial costs. In simple terms, any cloud solution involves data being stored, or transmitted via the internet, often without any additional device or hardware. Traditional Versus Cloud PBX Solutions.

voip 52

voip Interactive Voice Response APIs B2B 52

NobelBiz

APRIL 23, 2024

Today’s collections agencies are increasingly adopting a customer service-oriented approach, focusing on assisting debtors in finding feasible solutions to their financial obligations. “Compliance is not just about avoiding fines; it ’ s about maintaining trust with customers.” RELATED ARTICLE What is Call Center Compliance?

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

Whitepages Pro

MARCH 7, 2019

Last month at DeveloperWeek, our team talked to developers with fantastic solutions to everyday problems and the drive to make their app or platform widely adopted. Because as your company grows in complexity, so do your challenges–and you need increasingly sophisticated solutions to meet them head-on.

APIs 40

APIs Analytics Accountability Technology 40

Creative Virtual

JANUARY 26, 2023

We’ve been having lots of discussions with our customers and partners, as well as internally, about how this can deliver value to businesses using our V-Person solutions. In some cases, one might be willing to accept a certain risk in exchange for very efficiently making large chunks of information available to a chatbot.

Virtual Agent 52

Virtual Agent Chatbots APIs Engineering 52

Avaya

NOVEMBER 16, 2016

Your strategy won’t get you far, however, if it doesn’t explicitly address the unique security threats that are inherent to this level of connectivity. Having said that, here are three massive IoT security threats we’re seeing today (and how to expertly address them): Personally-owned devices: Research shows that about 40% of U.S.

APIs 72

APIs Transportation Enterprise Healthcare 72

AWS Machine Learning

JULY 29, 2022

In part 1 , we addressed the data steward persona and showcased a data mesh setup with multiple AWS data producer and consumer accounts. In this post, we address the analytics and ML platform team as a consumer in the data mesh. Build and train ML models using a data mesh architecture on AWS. Next steps. About the authors.

Scripts 70

Scripts Analytics Accountability Engineering 70

SmartAction

JUNE 9, 2023

This can result in frustration for customers seeking specific information or solutions to their complex problems. Addressing this challenge requires implementing robust knowledge bases and integrating AI models that can handle complex inquiries effectively. Chatbots and virtual agents may provide irrelevant or inaccurate responses.

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74

3CLogic

OCTOBER 7, 2020

However a new report revealed that digital transformation projects are stalling due to a “hesitancy gap”, as enterprises struggle to navigate the risks and complexity associated with turning innovation from concept to reality. In fact, 72% of enterprises expect digital transformation to create closer relationships with customers.

Interactive Voice Response 76

Interactive Voice Response Call flow Self service Enterprise 76

Outsource Consultants

OCTOBER 4, 2021

By combining best-in-class tools, APIs, and workflows, all to empower highly skilled agents, strategic partners can elevate customer satisfaction over the long term. For instance, if a customer wants to update simple information, like their address or billing details, there should be simple, intuitive steps for customers to follow.

outsourcing 128

outsourcing Customer Service Self service Contact Center 128

AWS Machine Learning

JULY 29, 2022

For example, in the financial services industry, you can use AI and ML to solve challenges around fraud detection, credit risk prediction, direct marketing, and many others. In the second post, we show one example of how an analytics and ML CoE can consume the data product for a risk prediction use case. Deep dive into technical needs.

Government 77

Government Banking Analytics Accountability 77

Hello Customer

JUNE 30, 2022

Of course, you can also connect with any other application via API , which does require development on your end. We use open APIs to connect with CRMs, but the integration with Salesforce in Hello Customer is already taken care of since it’s an out-of-the-box solution that only requires a few configuration steps.

Feedback 52

Feedback APIs CRM Surveys 52

Hello Customer

JUNE 30, 2022

Of course, you can also connect with any other application via API , which does require development on your end. We use open APIs to connect with CRMs, but the integration with Salesforce in Hello Customer is already taken care of since it’s an out-of-the-box solution that only requires a few configuration steps.

Feedback 52

Feedback APIs CRM Surveys 52

Whitepages Pro

JUNE 12, 2019

As a new, independent company, we continue to focus on our global identity verification solutions and have decided to change our name to Ekata , which is Sanskrit for unity, identity, and oneness. Whitepages Pro has spun off from the direct-to-consumer operations of Whitepages.com. requests per month in 238 countries for 1700+ companies.

Engineering 66

Engineering Customer centricity APIs Feedback 66

CSM Magazine

JUNE 7, 2022

Another survey amongst 300 Contact Centre professionals conducted by Calabrio, a workforce optimisation solution provider, cites that workforce flexibility is now a necessity. With so many instances of fraud being reported, many customers believe that talking to an actual person can help to minimise the risk of identity theft.

Banking 52

Banking APIs Interactive Voice Response Surveys 52

Whitepages Pro

JULY 9, 2019

The first product endpoints we enable are those that have the lowest latency requirements in our customers’ workflows – Transaction Risk API, Identity Check API, and Address Validation API. Learn more about Ekata, here.

APIs 40

APIs Engineering Customer centricity SaaS 40

Babelforce

JULY 22, 2020

You’ll often hear CRM talked about as a business practice as well as a software solution. CRM is used interchangeably as a name for a software solution and for the goal of that software. Read ‘What are APIs and how do they enhance contact center services? ’). #1 Are they a VIP, or a flight risk customer?

CRM 52

CRM Call Center Interactive Voice Response Self service 52

Lumoa

JUNE 23, 2021

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

SmartKarrot

APRIL 24, 2023

Quality in SaaS (Software as a Service) refers to the ability of a SaaS solution to meet or exceed customer expectations, perform optimally, and provide a secure and reliable user experience. However, like any other technology, SaaS solutions are not immune to quality issues that can negatively impact user experience and business outcomes.

SaaS 16

SaaS APIs B2B Marketing 16

Whitepages Pro

APRIL 24, 2019

We work with hundreds of marketplace companies around the world, providing them with best-in-class identity verification solutions, enabling trust and safety teams to do their job more effectively and efficiently. a full address is a better distinguisher. Learn more: Whitepages Pro Transaction Risk API ). In the U.S.,

APIs 40

APIs Government Best practices Marketing 40

AWS Machine Learning

NOVEMBER 10, 2023

It can also help to reduce risk of generating harmful content, and help adhere to regulatory requirements. Addressing privacy Amazon Comprehend already addresses privacy through its existing PII detection and redaction abilities via the DetectPIIEntities and ContainsPIIEntities APIs.

APIs 93

APIs Chatbots Analytics Personalization 93

JustCall

MARCH 13, 2023

Some other factors that make SMS bots a reliable solution are: Zero reliability on the internet for giving assistance to customers. With webhooks and API integrations, you can fetch and show current and accurate information to the customer. Potential for Spamming One of the risks of using SMS bots is their potential for spamming.

APIs 84

APIs Marketing Sales Customer Support 84

Eckoh

OCTOBER 21, 2019

This means cloud-based solutions are ideal. #2: It's not a case of merely ticking boxes on a compliance form in-house, bolting together a few APIs and then relying on your staff implicitly. 2: Favouring speed and simplicity If you're about to release new technology, don't get mired in complexity. You need JavaScript enabled to view it.

Entertainment 40

Entertainment APIs Banking Technology 40

Clarabridge

JUNE 13, 2017

I’ve personally been with Dorel Juvenile since January 2014 and am passionate about enriching lives with solutions that compel consumers to absolutely LOVE a brand. Product innovation: Clarabridge helps us identify features that consumers especially like that should be retained and consumer pain points that need to be addressed.

Benchmark 40

Benchmark APIs Sales Call Center 40

AWS Machine Learning

NOVEMBER 1, 2023

It strikes a balance between transparency and privacy while mitigating legal and security risks. Now a part of Reveal’s AI-powered eDiscovery platform, Logikcull is a self-service solution that allows legal professionals to process, review, tag, and produce electronic documents as part of a lawsuit or investigation.

APIs 86

APIs Engineering Government Telecommunications 86

AWS Machine Learning

APRIL 5, 2024

To address this challenge, Gramener has developed a solution that uses spatial data and advanced modeling techniques to understand and mitigate the following UHI effects: Temperature discrepancy – UHIs can cause urban areas to be hotter than their surrounding rural regions.

APIs 103

APIs Engineering Analytics Healthcare 103

AWS Machine Learning

DECEMBER 1, 2022

This is a guest post co-written by Julian Blau, Data Scientist at xarvio Digital Farming Solutions; BASF Digital Farming GmbH, and Antonio Rodriguez, AI/ML Specialist Solutions Architect at AWS. xarvio Digital Farming Solutions is a brand from BASF Digital Farming GmbH, which is part of BASF Agricultural Solutions division.

Scripts 76

Scripts APIs Management Technology 76

AWS Machine Learning

APRIL 22, 2024

Figure 1: Examples of generative AI for sustainability use cases across the value chain According to KPMG’s 2024 ESG Organization Survey , investment in ESG capabilities is another top priority for executives as organizations face increasing regulatory pressure to disclose information about ESG impacts, risks, and opportunities.

Best practices 111

Best practices Benchmark Transportation Engineering 111