AWS Machine Learning

NOVEMBER 8, 2023

This post explores how Amazon CodeWhisperer can help with code optimization for sustainability through increased resource efficiency. Computationally resource-efficient coding is one technique that aims to reduce the amount of energy required to process a line of code and, as a result, aid companies in consuming less energy overall.

Analytics 99

Analytics Enterprise Scripts Big data 99

AWS Machine Learning

APRIL 11, 2024

AWS was the first Cloud Service Provider (CSP) to offer NVIDIA GPUs in the public cloud, and remains among the first to deploy NVIDIA’s latest technologies.

Entertainment 100

Entertainment Marketing Best practices Technology 100

C3Centricity

APRIL 23, 2024

As a result, most have readjusted their commitments to marketing channels, resources, and programs, and a similar proportion say they are facing significant pressure to cut martech spending. The goal is to allocate resources more effectively, focusing on high-performing channels that promise better engagement and conversion rates.

Marketing 90

Marketing Advertising B2B Analytics 90

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. This post provides three guided steps to architect risk management strategies while developing generative AI applications using LLMs. Security is a shared responsibility between AWS and AWS customers.

Best practices 125

Best practices Government Engineering Accountability 125

AWS Machine Learning

MARCH 13, 2024

To develop models for such use cases, data scientists need access to various datasets like credit decision engines, customer transactions, risk appetite, and stress testing. Typically, these datasets are aggregated in a centralized Amazon Simple Storage Service (Amazon S3) location from various business applications and enterprise systems.

Accountability 91

Accountability Engineering Enterprise Big data 91

AWS Machine Learning

APRIL 24, 2024

The solution uses Amazon SageMaker JumpStart as the core service for model deployment, fine-tuning, and reinforcement learning. The engineers accessed the pilot system through a web application developed by Streamlit , connected with the RAG pipeline. You can refer to further explanations in the following resources:** * ARS GEN 10.0/05.01.02.

Engineering 100

Engineering Feedback Construction Analytics 100

ConvergeOne

MARCH 19, 2024

Reasons include integration complexity, data quality challenges, skill and resource limitations, and the lack of a clear return on investment. That is, until now.

Finance 98

Finance Enterprise Contact Center Technology 98

CSM Magazine

APRIL 17, 2024

In today’s fast-paced, customer-centric business landscape, the traditional approach of reactive customer service—to wait for customers to reach out with issues—no longer reigns supreme. Proactive service can lead to pleasant surprise and delight as it shows customers that the company values their time and business.

Customer Service 52

Customer Service Analytics Customer centricity Feedback 52

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker.

Healthcare 91

Healthcare Government Engineering APIs 91

AWS Machine Learning

OCTOBER 30, 2023

Amazon Bedrock is a fully managed service provided by AWS that offers developers access to foundation models (FMs) and the tools to customize them for specific applications. It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure.

APIs 127

APIs Big data Accountability Enterprise 127

AWS Machine Learning

APRIL 18, 2024

Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. If you don’t have an AWS account, see How do I create and activate a new Amazon Web Services account? Enable Developer mode.

APIs 95

APIs Accountability Analytics Entertainment 95

TeamSupport

APRIL 12, 2024

From the production of everyday goods to the development of new technology, precision and efficiency are a top priority. Self-service support gives customers the ability to control their experience at their pace, while building a sense of confidence in the brand. And in 2023, that number increased to an average of 800 per month.”

Self service 52

Self service Customer Support Technology Metrics 52

AWS Machine Learning

SEPTEMBER 19, 2023

VirtuSwap is a startup company developing innovative technology for decentralized exchange of assets on blockchains. Solution overview VirtuSwap chose SageMaker Studio for end-to-end development, starting with iterative, interactive development in notebooks.

APIs 120

APIs Accountability Engineering Technology 120

AWS Machine Learning

APRIL 8, 2024

Intelligent search for software developers – This allows developers to look for information of a specific release. Take note of the AWS Identity and Access Management (IAM) service role name in the Knowledge base overview section. Delete the IAM service role: On the IAM console, choose Roles in the navigation pane.

APIs 106

APIs Construction Chatbots Accountability 106

CSM Magazine

APRIL 5, 2024

Delivering high-quality products and services has become paramount for businesses to stay competitive. However, achieving this goal can be a daunting task, especially for organizations with limited resources and expertise. Improved Customer Satisfaction: Product quality is the prime factor in keeping and inflowing the clients.

outsourcing 52

outsourcing Engineering Marketing Customer Service 52

OctopusTech

MARCH 19, 2024

While deciding on how to build a website, you can opt to recruit individual freelancers or engage professional web development companies. It must be said that freelancers are undeniably cost-effective, but choosing to go with a professional web development consultant will undoubtedly be more rewarding in the future.

Consulting 62

Consulting Consulting Engineering Best practices 62

OctopusTech

MARCH 3, 2024

Developing a custom website or web application in-house requires significant investment in a skilled technology team, infrastructure, and overhead expenses. Outsourcing involves partnering with an agency that provides the web design , development, and technology skills needed to build and launch your online product.

outsourcing 62

outsourcing Technical Support Government Metrics 62

AWS Machine Learning

JANUARY 22, 2024

Amazon Textract is a machine learning (ML) service that enables automatic extraction of text, handwriting, and data from scanned documents, surpassing traditional optical character recognition (OCR). The image is uploaded to an Amazon Simple Storage Service (Amazon S3) bucket. Test the solution Now it’s time to test the solution.

Finance 101

Finance Enterprise APIs Healthcare 101

Playvox

FEBRUARY 13, 2024

How Do You Identify Top Customer Service Talent? In a 2022 Salesforce study , 78% of service agents said it was difficult to balance speed and quality. Each group, or individual agent, may need a slightly different approach, but there are best practices for talent development initiatives that will deliver dependable benefits.

Contact Center 88

Contact Center Gamification Coaching Feedback 88

CSM Magazine

MARCH 5, 2024

They can also provide educational resources and personalized guidance to help patients manage chronic conditions. Custom patient engagement mobile app development While more than 350,000 patient engagement apps are already available on the market, sometimes a custom solution that will suit your requirements is the best fit.

Healthcare 52

Healthcare Education Gamification Consulting 52

AWS Machine Learning

FEBRUARY 6, 2024

In this post, we show how to develop an ML-driven solution using Amazon SageMaker for detecting adverse events using the publicly available Adverse Drug Reaction Dataset on Hugging Face. We implemented the solution using the AWS Cloud Development Kit (AWS CDK).

Healthcare 100

Healthcare Engineering Construction Consulting 100

CSM Magazine

MARCH 18, 2024

This extensive resource hub provides informative guides, practical downloads, training resources and insightful articles. She is committed to setting new service standards and helping employees to feel confident when it comes to supporting customers who may be or are vulnerable.

Customer Support 52

Customer Support Government Consulting Consulting 52

AWS Machine Learning

APRIL 22, 2024

To solve this pain point, we can use Lightweight Directory Access Protocol (LDAP) and LDAP over TLS/SSL (LDAPS) to integrate with a directory service such as AWS Directory Service for Microsoft Active Directory. With the directory service, you can centrally maintain users and groups, and their permissions.

Scripts 77

Scripts Engineering Management Benchmark 77

CSM Magazine

MARCH 25, 2024

BigChange has developed a handy tool using Artificial Intelligence (AI) to automatically draft emails. ” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system.

Finance 52

Finance CRM Enterprise Technology 52

AWS Machine Learning

NOVEMBER 9, 2023

Infrastructure as code – The infrastructure as code (IaC), created using HashiCorp Terraform , supports the scheduling of the inference pipeline with EventBridge, triggering of the train pipeline based on an EventBridge rule and sending notifications using Amazon Simple Notification Service (Amazon SNS) topics.

Scripts 102

Scripts Accountability Engineering Best practices 102

Global Response

MARCH 27, 2024

By harnessing the power of vast data sets, businesses can uncover deep insight into customer behavior, preferences, and trends, enabling them to tailor their services for maximum impact. This comprehensive guide offers insight into how you can revolutionize your customer service through data-driven decision-making. Let’s take a look.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

JustCall

APRIL 8, 2024

However, during this growth phase, it’s common to encounter turbulence in your customer service processes. Call centers are the lifeblood of customer service, but like any team, they have limits. Rapid business growth leading to increased call volumes When the customer base expands, it can strain existing resources.

Call Center 40

Call Center Interactive Voice Response Self service Chatbots 40

AWS Machine Learning

MARCH 12, 2024

In this post, we discuss how Leidos worked with AWS to develop an approach to privacy-preserving large language model (LLM) inference using AWS Nitro Enclaves. Overview of LLMs and Nitro Enclaves A potential use case is an LLM-based sensitive query chatbot designed to carry out a question and answering service containing PII and PHI.

Chatbots 92

Chatbots Healthcare Accountability Engineering 92

CSM Magazine

OCTOBER 16, 2023

When running a successful business, an effective human resource (HR) strategy is non-negotiable. However, many companies, especially small and medium-sized enterprises, might not have the in-house expertise or resources to manage their HR needs optimally.

Consulting 52

Consulting Consulting outsourcing Employee engagement 52

AWS Machine Learning

MARCH 26, 2024

Approved and rejected documents go to their respective folders within the Amazon Simple Storage Service (Amazon S3) bucket. For approved documents, you can search all the extracted fields and values using Amazon OpenSearch Service. You can visualize the indexed metadata using OpenSearch Dashboards. An AWS Cloud9 environment.

APIs 92

APIs Construction Analytics Enterprise 92

AWS Machine Learning

JANUARY 12, 2023

Amazon Translate is a neural machine translation service that delivers fast, high-quality, affordable, and customizable language translation. Service Cloud by Salesforce is one of the world’s most popular and highly rated customer service software solutions. Deploy resources using the AWS CDK. Solution overview.

Customer Support 79

Customer Support APIs Scripts Enterprise 79

Playvox

MARCH 12, 2024

Think about the last time you reached out to a contact center for one of the services or products that you purchased. The following chart shows how contact centers like yours are recognizing service agents and can help answer the question of how to motivate agents in your specific service center.

Morale 78

Morale Gamification Contact Center Quality management 78

CSM Magazine

DECEMBER 11, 2023

This can be achieved by rolling out training and development programs, offering coaching and mentoring, and providing opportunities for job shadowing and cross-functional experience. About the Author Ian Miller is Editor of Customer Service Manager Magazine – the leading resource and community for customer service professionals.

Contact Center 52

Contact Center Coaching Analytics Call Center 52

TeamSupport

NOVEMBER 30, 2023

Case management continues to play a critical role in preserving customer relationships while also feeding the product development process. Developing a well-defined customer support plan that encompasses several channels to meet customers where they are is essential to any business. Ready to Increase your CSAT?

Customer Service 106

Customer Service B2B Customer Support Customer centricity 106

AWS Machine Learning

OCTOBER 18, 2023

This post details how Purina used Amazon Rekognition Custom Labels , AWS Step Functions , and other AWS Services to create an ML model that detects the pet breed from an uploaded image and then uses the prediction to auto-populate the pet attributes. AWS CodeBuild is a fully managed continuous integration service in the cloud.

APIs 97

APIs Metrics Consulting Consulting 97

NobelBiz

MARCH 19, 2024

By generating comprehensive reports, these dashboards empower organizations to track and analyze historical data points such as service levels, call times, resolution rates, and customer satisfaction scores. Average Time to Answer : The time it takes for calls to be answered directly impacts customer satisfaction and service levels.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

VirtualPBX

FEBRUARY 1, 2024

Standing for Plain Old Telephone Service, the POTS line has a rich history deeply intertwined with the evolution of communication technology and has served as the steadfast backbone of telecommunication systems for decades. The post What is a POTS line? appeared first on VirtualPBX.

Telecommunications 105

Telecommunications voip Technology Analytics 105