Callminer

SEPTEMBER 14, 2020

Business analysts must stay up to date on the latest call center technologies and solutions that can optimize, automate and modernize call center operations. Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise.

Call Center 182

Call Center Analytics First call resolution Metrics 182

JustCall

MAY 12, 2021

Sales Scripts. Sales content collateral, particularly cold calling scripts , email scripts , and SMS texts are vital to sales success. Framing sales scripts may not be tough for sales agents. Case Studies and White Papers . Sales tools and technology are a crucial part of the sales enablement process.

Sales 52

Sales call center software Scripts call center solutions 52

Totango

AUGUST 23, 2022

Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. White papers. Standardizing touchpoint procedures positions you to leverage technology to automate workflows supporting each touchpoint.

B2B 116

B2B Journey mapping SaaS Engineering 116

Callminer

FEBRUARY 4, 2021

Download our white paper, The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers , to learn more about how your organization can identify and support vulnerable customers. There are chances here to use new technology to diminish the impact of vulnerability.

Call Center 345

Call Center Contact Center Finance Consulting 345

Jive

AUGUST 9, 2018

Five common reasons employees flee from contact centers are lackluster training, management, limited opportunities for advancement, employee burnout, and substandard technology and tools. That’s because AI technology does more than put a bandaid on a contact center problem. Relieves Queue Stress. Dave Campbell, Retail Touch Points.

Contact Center 75

Contact Center Chatbots Employee engagement Customer Support 75

Comm100

FEBRUARY 25, 2020

Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. By integrating CRM and website activity data with a digital omnichannel customer engagement platform, you will eliminate restrictive technology silos and data black-holes from your CX systems. Free Download: Never Miss a VIP White Paper.

CRM 64

CRM B2B Accountability Healthcare 64

Vonage

FEBRUARY 13, 2017

Speech analytics software makes it easier to identify the reasons for repeat calls as well as whether your agents adhere to scripts and follow regulatory conditions. To learn more about excelling in sales and service, take a look at our selection of insight-packed white papers. Related Posts CTI – the original digital glue.

Analytics 53

Analytics Customer Service Scripts Surveys 53

Comm100

FEBRUARY 25, 2020

Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. By integrating CRM and website activity data with a digital omnichannel customer engagement platform, you will eliminate restrictive technology silos and data black-holes from your CX systems. Free Download: Never Miss a VIP White Paper.

CRM 52

CRM B2B Accountability Healthcare 52

Cincom

MARCH 23, 2020

Younger audiences are less likely to be reached via long form writing such as white papers or extended stories. Technological Focus. Technology Drives Responsiveness. Technology is there and available to help Marketing and Sales operate effectively. Audience Attention Span. Tune the Message to the Audience.

Marketing 52

Marketing Management B2B Sales 52

Cincom

APRIL 30, 2020

These clues may include online behaviors such as white paper downloads, browsing product literature, selected video or other content perused on your webpage. Technology Helps Expose Hidden Showstoppers and Deal Breakers. Inadequate Discovery. Configure-Price-Quote (CPQ) Software.

Sales 52

Sales CRM Scripts Management 52

OctopusTech

JULY 18, 2022

Use the correct technology. Various technologies can be used for cold calling best practices and to reduce the time spent by the operator on cold calling efforts. You can share the link of the learning resource in a pre-call mail or on social media in the form of a case study or a white paper.

Best practices 62

Best practices Call Center Sales Personalization 62

Transparent BPO

DECEMBER 3, 2019

TBPO: What does the future look like regarding AI, voice assistants, and other forms of self-service technology? What we’re seeing now is that technology can only take you so far when it comes to generating loyalty to or interest in a brand that’s going to want to make a customer keep coming back.

outsourcing 62

outsourcing Customer Experience Contact Center Enterprise 62

Callminer

APRIL 23, 2019

With the advancements of computer technology, software solutions are available to automatically pause recordings when private information is shared during calls. Train agents thoroughly on everything compliance-related and integrate PCI best practices into their scripts.

Best practices 159

Best practices Call Center Banking Contact Center 159

CX Journey

APRIL 7, 2016

Rule #2: Don’t start by training people on specific service skills, scripts and procedures. But highly scripted employees are often less able to be imaginative or empathetic about a customer’s true needs. Therefore, include everyone in service training, and focus special attention on internal service providers. Your Service College.

Airlines 56

Airlines Scripts Education B2C 56

Callminer

MAY 11, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help you create a positive company culture and better support your employees to reduce attrition. They act quickly to address the issue in a genuine way not with a script but with sincerity.

Management 273

Management Customer Experience Customer Service Coaching 273

Vistio

OCTOBER 5, 2021

He is a former technology director turned communication adviser, writing books and blogs on technology, work, and globalization. He continues to write books on the future of technology and CX, contribute to media debate, advises corporate leaders, and ghost-writes content for several leading global CEOs.

Chatbots 52

Chatbots Contact Center Banking Technology 52

JivoChat

MARCH 9, 2021

The inbound sales process seeks to support the buyer’s journey with useful information in emails, social media posts, white papers, and more. Since then, sales have transformed yet again with the advent of real-time chat technologies. The key is to use the tools and technologies at your disposal to ask the right questions.

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. What is Matthew most passionate about?

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. What is Matthew most passionate about?

Management 182

Management Customer Service Consulting Consulting 182

Integrity Solutions

MAY 24, 2023

As salespeople grapple with new technology, complex deals, sprawling buying committees and increasing commoditization, many are wondering whether it’s even possible to build a successful sales career anymore. To ensure that your sales training initiatives yield long-term outcomes, there are specific measures you can take.

Sales 52

Sales Coaching Accountability Personalization 52