JustCall

JUNE 5, 2020

Sales emails are great for building point of contact with prospects. We’ve compiled a set of sales email templates (+ subject-lines) that can help you close more deals eventually. After all, a good sales email template comes in handy every time you have to approach prospects. But how do you get your prospects to convert?

Sales 52

Sales Scripts Feedback Marketing 52

JustCall

JUNE 5, 2020

Sales emails are great for building point of contact with prospects. We’ve compiled a set of sales email templates (+ subject-lines) that can help you close more deals eventually. After all, a good sales email template comes in handy every time you have to approach prospects. But how do you get your prospects to convert?

Sales 52

Sales Scripts Feedback Marketing 52

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. White papers.

B2B 115

B2B Journey mapping SaaS Engineering 115

JivoChat

MARCH 9, 2021

Inbound sales techniques have transformed the buying process, putting the power in the customer’s hands. Old school sales tactics like mass cold call campaigns and door-knocking are not as effective in many industries. But don’t think that makes life more difficult for sales teams. What is Inbound Sales?

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

Andrew Mcfarland

SEPTEMBER 21, 2022

These skills are essential for attracting prospects and generating new sales. This approach includes creating personalized email templates and cold-calling scripts. A well-developed sales process includes identifying and defining your prospects’ needs and wants. Fortunately, there are many ways to acquire these skills.

Morale 48

Morale Sales Scripts CRM 48

Comm100

FEBRUARY 25, 2020

By integrating your customer engagement platform with your CRM, every agent will have access to key information including customer contact details, past sales, accounts, and contact history. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. Free Download: Never Miss a VIP White Paper.

CRM 64

CRM B2B Accountability Healthcare 64

Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. Successful call centers use analytics to help aid, streamline and maximize customer service and sales needs…”. Customer sales enquiries. Kirk Chewning.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Cincom

MARCH 23, 2020

Traditionally, a sales rep delivers a value proposition statement, discusses needs and pain points, followed by product features and benefits. Younger audiences are less likely to be reached via long form writing such as white papers or extended stories. Sales training should include some knowledge transfer related to this.

Marketing 52

Marketing Management B2B Sales 52

Callminer

FEBRUARY 4, 2021

Download our white paper, The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers , to learn more about how your organization can identify and support vulnerable customers. Video calls are one great way to bring more customers into a direct line of communication with your team. Michael Stahl.

Call Center 345

Call Center Contact Center Finance Consulting 345

Up Your Service

APRIL 3, 2016

Rule #2: Don’t start by training people on specific service skills, scripts and procedures. Rule #4: Don’t focus on traditional KPIs during the service revolution (such as satisfaction, NPS, operational measures, and sales). They are: Rule #1: Don’t start with customer-facing employees. Rule #3: Don’t pilot the change.

Customer Service 65

Customer Service Scripts Engineering Education 65

Cincom

APRIL 30, 2020

In too many cases, the issue is only revealed following the loss of the sale to a competitor. I recently came across a nice little 2016 article by Sarah Niedoba writing for Canadianbusiness.com about 5 deal breakers that kill your sales. Issues and Sales Behaviors that Can Result in Deal Breakers. Inadequate Discovery.

Sales 52

Sales CRM Scripts Management 52

Vonage

FEBRUARY 13, 2017

Speech analytics software makes it easier to identify the reasons for repeat calls as well as whether your agents adhere to scripts and follow regulatory conditions. To learn more about excelling in sales and service, take a look at our selection of insight-packed white papers. How can data influence your business?

Analytics 53

Analytics Customer Service Scripts Surveys 53

Comm100

JANUARY 21, 2020

Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. According to an Accenture survey, 42% of B2B leaders say they plan to implement online-only loyalty programs, 35% will offer online training for both internal teams and customers, and 32% will offer incentives for making sales completed through digital channels.

B2C 40

B2C B2B Benchmark Best practices 40

Comm100

FEBRUARY 25, 2020

By integrating your customer engagement platform with your CRM, every agent will have access to key information including customer contact details, past sales, accounts, and contact history. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. Free Download: Never Miss a VIP White Paper.

CRM 52

CRM B2B Accountability Healthcare 52

OctopusTech

JULY 18, 2022

Human connection is one of the most important aspects of B2B sales and marketing. For better sales calls, you can also choose three different mediums such as email, phone, or social media channels and make the entire process more fruitful. Research is one of the most important parts of better sales calls. Personalization.

Best practices 62

Best practices Call Center Sales Personalization 62

Comm100

JANUARY 21, 2020

Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. According to an Accenture survey, 42% of B2B leaders say they plan to implement online-only loyalty programs, 35% will offer online training for both internal teams and customers, and 32% will offer incentives for making sales completed through digital channels.

B2C 83

B2C B2B Benchmark Best practices 83

Up Your Service

APRIL 3, 2016

Rule #2: Don’t start by training people on specific service skills, scripts and procedures. Rule #4: Don’t focus on traditional KPIs during the service revolution (such as satisfaction, NPS, operational measures, and sales). They are: Rule #1: Don’t start with customer-facing employees. Rule #3: Don’t pilot the change.

Customer Service 40

Customer Service Scripts Engineering Education 40

CX Journey

APRIL 7, 2016

Rule #2: Don’t start by training people on specific service skills, scripts and procedures. But highly scripted employees are often less able to be imaginative or empathetic about a customer’s true needs. Rule #4: Don’t focus on traditional KPIs during the service revolution (such as satisfaction, NPS, operational measures, and sales).

Airlines 56

Airlines Scripts Education B2C 56

Callminer

APRIL 23, 2019

Train agents thoroughly on everything compliance-related and integrate PCI best practices into their scripts. Marsella, Founder and CEO of Jasper, Everything You Need to Know About Achieving PCI Compliance , BigCommerce; Twitter: @Bigcommerce.

Best practices 159

Best practices Call Center Banking Contact Center 159

LiveChat

JUNE 8, 2018

On the flipside though, failure to communicate well can create dissatisfaction, frustration, and a decrease in sales. Don’t Use Scripted Language. Scripted language is impersonal. These are followed by case studies, videos, ebooks/white papers for B2B and videos, illustrations, and infographics for B2C companies.

B2C 66

B2C B2B Scripts Wait times 66

Comm100

NOVEMBER 2, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. Quality scripts can help to make it. Our live chat scripts template provides some ready-to-use proactive chat scripts for your reference. White Paper] The Guide to Becoming a Top Performing Live Chat Agent.

Surveys 62

Surveys Feedback Scripts Customer Service 62

Callminer

MAY 11, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help you create a positive company culture and better support your employees to reduce attrition. They act quickly to address the issue in a genuine way not with a script but with sincerity.

Management 273

Management Customer Experience Customer Service Coaching 273

Comm100

OCTOBER 8, 2016

Relationship Marketing, an aspect of Customer Relationship Management (CRM), is the term used to describe the focus on the customer’s experience over boosting short-term metrics like acquisition and sales. White Papers. Free Download] Live Chat Scripts to Make Stellar Agents. Special Reports. Newsletters.

Customer retention 60

Customer retention Scripts Education Marketing 60

Hero Digital

OCTOBER 5, 2019

Product-focused messaging written in sales-speak? Unlike scripted surveys or one-off direct emails, focus groups allow conversations to organically take shape under the direction of a moderator. When you think about B2B campaigns, what comes to mind? One-off campaigns that don’t impact business goals or address customer needs?

B2B 40

B2B Surveys Marketing Scripts 40

Vistio

OCTOBER 5, 2021

Either it’s analysis work, where I’m actually working on specific projects or problems or analyzing maybe a different market or something like that, or it can be what you might think of more as like sales or marketing. Where I’m helping the leader themselves to sort of present their views in a better way.

Chatbots 52

Chatbots Contact Center Banking Technology 52

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Patrick has spent 13 years in sales and customer service roles. Patrick Rivers. predictiveindex. Rosie Ryan.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Patrick has spent 13 years in sales and customer service roles. Patrick Rivers. predictiveindex. Rosie Ryan.

Management 182

Management Customer Service Consulting Consulting 182

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. With a dedicated customer service staff working alongside marketing, IT, sales, and more, customer issues can be handled at once, without any annoying transfers. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Customer Service 46

Customer Service Customer Care Morale Marketing 46

Comm100

OCTOBER 17, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. The downloadable contains scripts for all kinds of scenarios, ranging from greetings to collecting personal information, and can help your live chat team deliver more efficient, quality support immediately. And you need more. Download Now.

Customer Service 49

Customer Service Customer Care Feedback Surveys 49

Comm100

DECEMBER 8, 2017

They are an inexpensive way to increase sales, return on investment (ROI), and customer retention. Here are some things to consider before your pen hits the paper: Who is your audience? What’s better than a thank you letter to a customer on white paper? Thank You for Your Purchase (Sales). Use a Card or Stationary.

Advertising 50

Advertising Personalization Customer retention Feedback 50

CustomerSuccessBox

JUNE 27, 2022

Customer Success Enablement may be a term you’ve never heard of, but you’ve probably heard of sales enablement. It enhances the success of Sales to CS Handoff. The transition between marketing and sales is greatly facilitated by sales enablement. Likewise, sales. Everyone benefits from it.

Customer Experience 52

Customer Experience Metrics Sales Marketing 52