Callminer

APRIL 21, 2020

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Matt Skoglund. LawnStarter.

Call Center 182

Call Center Management Scripts Coaching 182

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

Andrew Mcfarland

SEPTEMBER 21, 2022

These skills are essential for attracting prospects and generating new sales. While it’s possible to influence others negatively, moral influence involves understanding and finding common ground. This approach includes creating personalized email templates and cold-calling scripts. Relationship-building skills.

Morale 48

Morale Sales Scripts CRM 48

Callminer

MAY 11, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help you create a positive company culture and better support your employees to reduce attrition. They act quickly to address the issue in a genuine way not with a script but with sincerity.

Management 273

Management Customer Experience Customer Service Coaching 273

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. The activities in this eBook can be great training materials to improve customer service or morale in your team. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform?

Customer Service 47

Customer Service Customer Care Morale Marketing 47

Comm100

OCTOBER 17, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. The downloadable contains scripts for all kinds of scenarios, ranging from greetings to collecting personal information, and can help your live chat team deliver more efficient, quality support immediately. Win New Fans. And you need more.

Customer Service 50

Customer Service Customer Care Feedback Surveys 50