AWS Machine Learning

FEBRUARY 29, 2024

Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.

APIs 108

APIs Healthcare Scripts Enterprise 108

JustCall

MAY 14, 2024

You’ve got a fantastic team, but they need some extra knowledge to truly shine. Traditional methods of training contact center agents Classroom-based training : The traditional setting provides structured learning, instructor interaction, and in-person knowledge delivery. Training them is the key. But it takes time.

Contact Center 52

Contact Center Coaching Call Center contact center solutions 52

Totango

MAY 17, 2024

Some believe AI is overhyped. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. But there are proven, compliant ways to drive impact with AI today.

Accountability 96

Accountability Government Chatbots Engineering 96

AWS Machine Learning

MARCH 1, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG).

APIs 103

APIs Finance Chatbots Enterprise 103

AWS Machine Learning

SEPTEMBER 28, 2023

Enterprises today face major challenges when it comes to using their information and knowledge bases for both internal and external business operations. Although enterprise knowledge bases have, over time, improved the customer experience, they can still be cumbersome and difficult to use.

Enterprise 92

Enterprise Real estate Chatbots Construction 92

TechSee

OCTOBER 9, 2018

Millennials, the notoriously digital-savvy generation born between 1980 and 2000, are a force to be reckoned with. Key preferences to consider in Millennial generation customer service: Text me, I don’t like to talk: Millennials prefer to communicate over text messaging and rarely make phone calls. Sounds exhausting? Not for Ashley.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

AWS Machine Learning

NOVEMBER 8, 2023

This post explores how Amazon CodeWhisperer can help with code optimization for sustainability through increased resource efficiency. Computationally resource-efficient coding is one technique that aims to reduce the amount of energy required to process a line of code and, as a result, aid companies in consuming less energy overall.

Analytics 92

Analytics Enterprise Scripts Big data 92

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications.

Best practices 118

Best practices Government Engineering Accountability 118

AWS Machine Learning

MARCH 28, 2024

Although the resulting models yield amazingly good results for general tasks, such as text generation and entity recognition, there is evidence that models trained with domain-specific datasets can further improve LLM performance. To learn more, refer to SEC Filing Retrieval. the SEC assigned identifier). billion words 5.1

Finance 92

Finance Metrics Banking Engineering 92

AWS Machine Learning

APRIL 8, 2024

One popular approach is using Retrieval Augmented Generation (RAG) to create Q&A systems that comprehend complex information and provide natural responses to queries. RAG allows models to tap into vast knowledge bases and deliver human-like dialogue for applications like chatbots and enterprise search assistants.

APIs 95

APIs Engineering Accountability Construction 95

Connect

DECEMBER 11, 2023

Technology-enabled transformation is a growing trend as operators look to access the latest technologies shaping the contact centre of the future , with artificial intelligence (AI) a key strategic focus. Training new agents has consistently demanded significant time and resources, impacting both operational efficiency and the bottom line.

Technology 92

Technology Average Handle Time Cloud contact First call resolution 92

AWS Machine Learning

DECEMBER 14, 2023

Text-to-image generation is a rapidly growing field of artificial intelligence with applications in a variety of areas, such as media and entertainment, gaming, ecommerce product visualization, advertising and marketing, architectural design and visualization, artistic creations, and medical imaging.

Entertainment 90

Entertainment Construction APIs Engineering 90

AWS Machine Learning

NOVEMBER 7, 2023

Large language models (LLMs) with their broad knowledge, can generate human-like text on almost any topic. Without continued learning, these models remain oblivious to new data and trends that emerge after their initial training. RAG empowers LLMs by giving them the ability to retrieve and incorporate external knowledge.

Enterprise 90

Enterprise APIs Engineering Accountability 90

AWS Machine Learning

NOVEMBER 2, 2023

Recently, teachers and institutions have looked for different ways to incorporate artificial intelligence (AI) into their curriculums, whether it be teaching about machine learning (ML) or incorporating it into creating lesson plans, grading, or other educational applications. The solution runs as a scalable service.

APIs 99

APIs Education Transportation Accountability 99

AWS Machine Learning

OCTOBER 31, 2023

Enterprise Resource Planning (ERP) systems are used by companies to manage several business functions such as accounting, sales or order management in one system. Different organizations within a company might use different ERP systems and merging them is a complex technical challenge at scale which requires domain-specific knowledge.

Healthcare 96

Healthcare APIs Engineering Accountability 96

Interactions

APRIL 19, 2024

We asked the participants to work through the development of a transformation strategy , and identify the priorities, challenges, and use cases for leveraging Generative AI (GenAI) in contact center transformation. Take the IVA Maturity Assessment to see where you fall on the path to CX excellence and learn how to push forward.

Customer Experience 62

Customer Experience Multichannel Contact Center Customer centricity 62

CCNG

APRIL 20, 2022

Numerous disparate systems generate perpetual flows of valuable data — the analytic raw material that can yield truth and intelligence about your people, performance, processes, culture and more. Canvas the organization for siloed initiatives to mitigate data and data management duplicity and reduce cost and resource overhead.

Customer Experience 195

Customer Experience CCNG Analytics Gamification 195

AWS Machine Learning

FEBRUARY 1, 2024

Data is the foundation to capturing the maximum value from AI technology and solving business problems quickly. To unlock the potential of generative AI technologies, however, there’s a key prerequisite: your data needs to be appropriately prepared. SageMaker Canvas then generates code to create a new region column.

Technology 82

Technology Accountability Personalization Management 82

AWS Machine Learning

NOVEMBER 27, 2023

Generative artificial intelligence ( generative AI ) models have demonstrated impressive capabilities in generating high-quality text, images, and other content. While this data holds valuable insights, its unstructured nature makes it difficult for AI algorithms to interpret and learn from it. read HTML).

Engineering 71

Engineering APIs Big data Accountability 71

AWS Machine Learning

NOVEMBER 16, 2023

One of the key drivers of Philips’ innovation strategy is artificial intelligence (AI), which enables the creation of smart and personalized products and services that can improve health outcomes, enhance customer experience, and optimize operational efficiency.

Healthcare 85

Healthcare Government Engineering APIs 85

AWS Machine Learning

SEPTEMBER 1, 2023

Nowadays, the majority of our customers is excited about large language models (LLMs) and thinking how generative AI could transform their business. In this post, we discuss how to operationalize generative AI applications using MLOps principles leading to foundation model operations (FMOps).

Engineering 98

Engineering Accountability Construction APIs 98

AWS Machine Learning

SEPTEMBER 6, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. With the advent of these LLMs or FMs, customers can simply build Generative AI based applications for advertising, knowledge management, and customer support.

Enterprise 91

Enterprise APIs Real estate Construction 91

TechSee

OCTOBER 13, 2020

Shift to performance-based SLAs. Many field service organizations are shifting to an operating model that focuses on performance-based SLAs, where the priority is keeping customer equipment running at all costs. Improve scheduling with AI. The cost savings when being proactive are clear.

Contact Center 202

Contact Center outsourcing Surveys Wait times 202

JivoChat

APRIL 12, 2023

Developed by the Open AI company, ChatGPT has caught the attention of several companies and millions of people around the world. Check out the article to learn more about it. What Is ChatGPT ChatGPT is a natural language AI chatbot. The AI tries to give answers as close as possible to how a human would respond.

Chatbots 75

Chatbots Personalization Customer Support Technology 75

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation.

Customer Service 85

Customer Service Chatbots Customer centricity Feedback 85

DMG Consulting

MARCH 8, 2024

AI and the Contact Center Staffing Challenge March 2024 It’s challenging and costly to hire, train, and onboard new contact center agents, and it’s often more difficult to retain them. Contact centers have always had an employee attrition problem because it’s a tough, underappreciated, and generally underpaid job.

Contact Center 48

Contact Center Real estate Self service Consulting 48

NobelBiz

APRIL 23, 2024

Omni-channel communication also offers the flexibility to tailor interactions based on the nature of the debt and debtor preferences, leading to more personalized and effective collection efforts. IVR systems not only handle initial debtor inquiries but also categorize calls based on urgency and complexity.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

AWS Machine Learning

NOVEMBER 15, 2023

Prompt engineering has become an essential skill for anyone working with large language models (LLMs) to generate high-quality and relevant texts. Visual prompts can include bounding boxes or masks that guide vision models in generating relevant and accurate outputs.

Engineering 87

Engineering APIs Automotive Entertainment 87

NobelBiz

DECEMBER 19, 2023

It ensures that customer inquiries or complaints that cannot be resolved by the initial representative are escalated to the appropriate individuals or teams who have the necessary knowledge and skills to address them effectively. If you want to learn more about Customer Service De-Escalation , delve into our comprehensive guide!

Call Center 105

Call Center Management Wait times Contact Center 105

Comm100

AUGUST 8, 2022

Enter AI chatbots – ever-improving tech that lets organizations automate conservations and meet the modern demands of fast, 24/7 support. and “how does a chatbot use machine learning?”. These bots are “trained” from existing reference materials like a knowledge base or FAQ bank. What is a chatbot?

Chatbots 89

Chatbots Customer Service Wait times Banking 89

COPC

MARCH 11, 2024

Ask the following questions to establish a strong base for long-term retention. Do new hires find training effective, equipping them with the knowledge and skills to excel beyond the hiring phase? Are we investing in ongoing (post-new hire training) skills and knowledge development? This is a recruitment quality metric.)

Call Center 97

Call Center Gamification Coaching Employee engagement 97

JustCall

AUGUST 8, 2023

Imagine having a virtual companion that engages students, supports learning, and fosters curiosity. That’s what conversational AI brings to the educational sector. It gives a new dimension to education with personalized assistance, instant feedback, and a seamless learning experience. An aid that is available 24/7.

Education 52

Education Feedback Chatbots Personalization 52

AWS Machine Learning

DECEMBER 12, 2023

The launch of ChatGPT and rise in popularity of generative AI have captured the imagination of customers who are curious about how they can use this technology to create new products and services on AWS, such as enterprise chatbots, which are more conversational. Choose Deploy.

Chatbots 95

Chatbots Enterprise APIs Best practices 95

Comm100

FEBRUARY 13, 2023

The release of ChatGPT has kicked off an AI battle among the tech giants, and public experimentation has already turned up some incredible applications for ChatGPT. Like other AI bots, ChatGPT works using deep learning to respond to chat prompts with text. It’s an exciting time in artificial intelligence.

Management 90

Management Education Chatbots Technology 90

TechSee

JUNE 2, 2020

Today’s number one challenge in field service is the knowledge gap between Baby Boomer technicians – an aging workforce – and the next generation of technicians who have less experience and want more independence. Widening knowledge gap in field service. The population aged 60+ is growing faster than any other group.

outsourcing 109

outsourcing Engineering Surveys Best practices 109

JustCall

APRIL 8, 2024

We’ll explore some tried-and-tested strategies to learn how to scale a call center. TL;DR > As businesses scale, they face challenges such as increased call volumes, expanding customer bases, and seasonal fluctuations in demand. As the customer base grows, call center capacity gets strained. What is call center scaling?

Call Center 40

Call Center Interactive Voice Response Self service Chatbots 40

SmartAction

JUNE 9, 2023

Conversational AI has emerged as the bridge, enabling human-like conversations to help drive and solve customer queries. Today, conversational AI is everywhere. Table of Contents What is Conversational AI? Examples of Conversational AI How does Conversational AI work?

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74