JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? This is where customer success comes in. Customer success is the practice of ensuring that your customers achieve their desired outcomes while using your product or service.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

JivoChat

MAY 31, 2023

A website builder is a service offered by many software-as-a-service (SaaS) companies that enable people to create their own pages online without having code or design skills. Many website builders provide pre-made templates with different themes, for example, for online stores, restaurants, hotels, businesses, portfolios, and blogs.

Analytics 75

Analytics Engineering Real estate Customer Support 75

Blueship Call Center

JUNE 21, 2023

Every business has administrative and operational responsibilities that divert time and energy away from client-facing operations. The work that office employees do provides the vital assistance needed to keep a business solvent. The work that office employees do provides the vital assistance needed to keep a business solvent.

outsourcing 63

outsourcing Finance Government Customer Care 63

JivoChat

JUNE 11, 2023

Besides creating a website, you also need to plan how to make your business idea viable. For example, defining what products to sell, how to source them, and establishing processes to keep track of every order, packing, and sending them on time. Check out the article to learn more about that.

B2B 75

B2B Sales Analytics Marketing 75

Call Experts

MARCH 18, 2020

Without much preparation, many people are abruptly having to adjust to new ways of operating, managing and planning for life. We are all asking ourselves, “now what are we supposed to do every day?”. . Check out our list of 15 ways to create productive play every day! . More Blogs Menu. 5 Tips on AI-Powered Phone Lines.

Education 75

Education Contact Center Journey mapping Interactive Voice Response 75

aircall

OCTOBER 6, 2021

As a business owner, you need to create an environment where there is meaning behind the tasks your employees do. First, the sales team needs to understand your sales process —the steps in which prospects are guided through the buyer journey. Second, they need to know your customers and market positioning more than anyone else.

Sales 117

Sales Scripts Best practices Feedback 117

Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. Back office support.

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Call Experts

DECEMBER 18, 2019

Automated phone lines are a powerful resource for interactions with your customers. Call Experts' 5 Tips for a Successful IVR. While those seeking more personalized requests, like bank balance information or outage patterns of electric service, are offered more privacy without the need to speak to a person. More Blogs Menu.

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

Netomi

SEPTEMBER 20, 2021

Key features. Dedicated customer success team. atSpoke makes it easy for employees to get the knowledge they need. Employees can get updates directly within the channels they are using every day, including Slack, Google Drive, Confluence and Microsoft Teams. Key features . Knowledge Base Management.

Chatbots 126

Chatbots APIs Surveys Analytics 126

Nicereply

FEBRUARY 13, 2023

There are many different types of customers that a support manager may encounter. Support is the frontline for every company, which means they’re usually the first to hear about issues, feedback, and overall sentiment. As a support manager , you get to meet many of these different types of customers, both directly and indirectly.

Management 52

Management Best practices CRM Coaching 52

Totango

SEPTEMBER 4, 2020

That is the idea behind tech-touch customer success solutions: thoughtful, relevant, value-driven communication delivered only when it has a positive impact on the customer. When your enterprise starts to fulfill its growth potential, it becomes impossible to greet every customer with one-on-one attention.

Enterprise 63

Enterprise Accountability Customer centricity Education 63

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHY adopt a Customer Success model?

SaaS 66

SaaS Metrics Accountability Technical Support 66

Blueship Call Center

MARCH 31, 2023

You frequently need to think about scaling up your operations as your firm expands to more effectively satisfy your business needs. Every business that is having trouble keeping up with the need for reliable customer service might profit from an outsourced option. What Is Outsourcing of Contact Centers?

outsourcing 45

outsourcing Call Center Calibration Contact Center 45

aircall

MAY 24, 2021

By following best practices for your digital transformation framework, you also get the benefit of flexibility so you can add and subtract digital tools as your company’s needs change. It’s the foundation for every software program and process that your business uses now and will use in the future. What Drives Digital Transformation.

Best practices 62

Best practices Call Center Technology Analytics 62

ProProfs Blog

JANUARY 7, 2020

Any experience that they have is primarily a direct outcome of the quality and skill of the team. . The core value of outstanding customer service is centralized around attending to the needs and expectations of your customers through careful listening. Your customers are interacting with your business pretty much every day.

Customer Service 169

Customer Service Customer centricity Brand ambassadors Customer Support 169

Call Experts

NOVEMBER 8, 2019

Companies must create dynamic environments to address the ever-changing workforce and its needs. According to a survey by career builder, Human Resource leaders are being asked for their input into the company by 73% of CEOs. Prioritizing employee needs. HR priorities shift based on consumer and employee needs.

outsourcing 45

outsourcing Journey mapping Interactive Voice Response Call Center 45

Hodusoft

JUNE 21, 2023

This blog post details everything about call centers starting from different types of call centers, how they work, what call center software is, how it works, and how to set up a call center. This type of call center handles every type of call ranging from telemarketing sales calls to customer support calls.

Call Center 52

Call Center call center software Interactive Voice Response Multichannel 52

Blueship Call Center

MAY 1, 2023

Due to the fiercer competition in all industries, every business must prioritize providing excellent customer service. With the customer support process outsourced, a startup simply needs to pay for the services used and is no longer necessary to hire, train, or satisfy any internal staff requirements.

outsourcing 40

outsourcing Customer Support Business Process Outsourcing Customer Care 40

ClearAction

OCTOBER 2, 2017

Customer experience tools are just as important to success as a carpenter’s tools are. Despite the allure of technologies , carpenters still need their toolkit: drill, hammer, saw, wrench, level, and so forth. Likewise, customer experience professionals need to master basic customer experience tools to get the job done.

Customer Experience 78

Customer Experience Journey mapping Management Customer centricity 78

Noble Systems

OCTOBER 21, 2020

To answer this, you need to understand the role that the Automatic Call Distributor plays within the call center. ACD systems can consider the incoming phone number or line, traffic volume, wait or hold times, time of day/day of week, special customer details, and the skills or departments needed to handle the call.

First call resolution 57

First call resolution Call Center Interactive Voice Response call center software 57

CX Journey

JUNE 25, 2019

In my first post on how to achieve agile working in practice, I focused on four principles that were needed - principles of attitude and culture in order to have the right mindset and approach to working this way. Then four drivers of success that I and other writers have observed. Find the first post in the series here.

Analytics 53

Analytics Feedback Personalization Accountability 53

JustCall

AUGUST 10, 2022

Everything You Need to Know Before Starting a Business. This blog post aims to help you prepare for the daunting process of scaling your business (whether the aim is to be successful, increase your revenue or simply put your name on the map) in the most efficient and informative way possible. Concept of Scaling a Business.

CRM 52

CRM Advertising Sales outsourcing 52

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHY adopt a Customer Success model?

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHY adopt a Customer Success model?

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHY adopt a Customer Success model?

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHY adopt a Customer Success model?

SaaS 48

SaaS Metrics Accountability Technical Support 48

aircall

JUNE 7, 2021

It will mean every commission can be calculated with simple math and factored into your customer acquisition costs. A more detailed sales compensation plan that changes with your company’s needs can prevent stagnation. Your company’s needs will change as it grows. All this made payouts easier to manage.

Sales 62

Sales Finance Accountability Best practices 62

aircall

DECEMBER 28, 2020

The obvious question is why you might want to use a distributed team over asking all team members to work at your facility every day. If you’re able to find and retain employees who have the skills you need, this might not be the right time to implement a distributed team model. 4) Reduced turnover. A computer.

Analytics 62

Analytics Call Center Agent burnout Metrics 62

CrazyCall

APRIL 9, 2019

Before joining Salesforce she spent decades in various sales and leadership positions, managing both start-up and Fortune 500 sales organizations, including Gartner. Magazine’s 37 Sales Experts You Need to Follow on Twitter and a Top 50 Sales Influencer on LinkedIn. Your greatest advocate is your past customer. Trish Bertuzzi.

Sales 133

Sales Consulting Consulting Coaching 133

Netomi

FEBRUARY 28, 2022

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. One of her key drivers is employee motivation and empowerment.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

aircall

NOVEMBER 3, 2021

According to research by Bain & Company, for every complaining customer, there are 26 who remain silent. To capture these customers and stop them from churning, you need to be proactive when it comes to discovering and addressing customer issues—without them having to reach out to you first. Enter: Customer Success Tools.

CRM 62

CRM SaaS Sales Feedback 62

aircall

MARCH 6, 2018

At first, you and your fellow pioneers must use every resource available to its maximum potential. This product manager can answer phone calls when everyone else is eating lunch. Phase One: Take an Inventory of Your (Human) Resources. 4 Life Vests. This duration will test your resolve and resourcefulness.

Interactive Voice Response 90

Interactive Voice Response Morale Construction Technical Support 90

JustCall

MARCH 9, 2023

Contact centers are the conversation hubs of a business that faces an immense flurry of activity every single day. Every call representative has their own challenges and wins. In this In this blog, we discuss the 18 crucial contact center strategies your business must work on to improve contact center performance.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40

aircall

MARCH 6, 2018

At first, you and your fellow pioneers must use every resource available to its maximum potential. This product manager can answer phone calls when everyone else is eating lunch. Phase One: Take an Inventory of Your (Human) Resources. 4 Life Vests. This duration will test your resolve and resourcefulness.

Interactive Voice Response 89

Interactive Voice Response Morale Construction Technical Support 89

Amity

MARCH 19, 2014

You’ve probably read your fair share of information online about customer success. Specifically, and especially, if you are a SaaS company – there are several articles, whitepapers, webinars and blog posts that state how critical customer success is to your survival. WHY adopt a Customer Success model?

SaaS 54

SaaS Metrics Accountability Technical Support 54

Amity

MAY 9, 2016

We sat down with Julie Persofsky , VP of Customer Strategy and Account Management, to discuss how Customer Success has evolved at Influitive over the last 4 years. When I was a Customer Success Manager at Eloqua, the role was managing accounts (Renewals, Upsells, Cross-Sells, Success Planning).

Coaching 56

Coaching Upselling Accountability Sales 56

CSM Practice

MAY 10, 2021

Should you charge for Customer Success?! In reality, startup companies are often puzzled about the most effective approach to charging for customer success without increasing the churn risk. In this blog we will share a step-by-step approach to charging for customer success without hurting your net retention rate. .

Sales 52

Sales Education Marketing Accountability 52