Select VoiceCom Blog

AUGUST 1, 2023

Provide online courses, on-site workshops, and one-on-one coaching or mentoring options to empower them in their roles. Regularly recognise achievements and contributions through feedback and rewards, creating a positive and rewarding work environment that boosts morale and job satisfaction. Look no further than Select VoiceCom!

Customer Service 52

Customer Service Brand ambassadors Journey mapping Metrics 52

Comm100

DECEMBER 19, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Conducting internal workshops. Interdependencies will be uncovered and the interaction with people, technology, and touch points will be smoothed out as a result. Identifying gaps in the customer experience.

Customer Experience 114

Customer Experience Morale Journey mapping Customer centricity 114

JustCall

MARCH 7, 2023

To best evaluate your workforce structure, you must consider the technology and tools that your staff use, as well as the communication routes that they prefer. Invest in Technology and Tools Technology and tools are essential for managing a mixed workforce. This knowledge will assist you in making sound judgments.

Management 52

Management Best practices Employee engagement Morale 52

CSM Practice

AUGUST 7, 2020

This session featured VitalSource, a leading education technology solutions provider led by William Chesser, VP for Customer Success, and Shanna Daniel, Manager for Partner Success Teams. Click here to access how CSM Practice conducts playbooks workshops. . How can CSM Practice Help! .

Journey mapping 52

Journey mapping Morale SaaS Education 52

CX Global Media

JULY 8, 2019

And the way to reach more people than ever before is to take advantage of the same technologies that have turned our industry upside-down. About Laura Sikorski : Laura is a recognized expert with over 33 years’ experience in Contact Center operations and technology. EXPERT SESSION – W.H.O.M.: How to Hire A High-Performing Team.

Contact Center 120

Contact Center Education Coaching B2B 120

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people. .

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

JustCall

MARCH 7, 2023

There are three main components to setting up a competent hybrid sales team: Technologies and resources The right mix of people Effective management But that’s not all. Leveraging Hybrid Technology & Resources First, you’ll need a reliable cloud-based communication and collaboration platform.

Best practices 52

Best practices Sales Morale Personalization 52

NobelBiz

JUNE 5, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz By leveraging data-driven insights, employing skilled agents, and utilizing advanced technology, agents can tailor their approach, messaging, and offers, creating meaningful connections that resonate with individuals on a personal level.

Call Center 52

Call Center Scripts CRM Contact Center 52

NobelBiz

JULY 31, 2023

This not only boosts agent morale but also ensures consistent service quality levels. Best Practices for Call Queuing Implementation Beneath the technological sophistication of call queuing lies a pursuit of excellence. Feature Workshops Competency Matrix: Design workshops based on a competency matrix.

Wait times 52

Wait times Telecommunications Call Center CRM 52

Vonage

OCTOBER 2, 2017

One workshop participant asked this question about grading customer service excellence: “I’m designing a performance measurement system for our in-house technology team and have run into a disagreement with my boss. “He I recommend you bring together your in-house customers and the members of your technology support team.

Customer Service 48

Customer Service Morale Benchmark Education 48

NobelBiz

JUNE 19, 2023

By harnessing cutting-edge technology and advanced analytics, call centers can gain valuable insights into their operations as they unfold , making informed decisions in the heat of the moment. Recognizing agents’ achievements in real time boosts morale, motivation, and overall engagement, leading to sustained high performance.

Call Center 52

Call Center Coaching Contact Center Metrics 52

ShepHyken

NOVEMBER 19, 2023

Technology is making a big difference in CX, and that’s the leading stat: “Just under half (48%) of consumers are comfortable engaging with chatbots and AI-powered support.” My take on this is that a year ago, hardly anyone knew about technologies like ChatGPT. The most recent piece was about boosting agent morale.

Morale 149

Morale Customer Service Chatbots Feedback 149

JustCall

SEPTEMBER 5, 2023

By attending negotiation workshops and learning from experienced colleagues, you can further enhance your ability to secure favorable terms for your clients.” Leveraging technology One great way to make feedback constructive, actionable, and rooted in data is to leverage technology to collect and reflect data on agent performance.

Real estate 52

Real estate Construction Feedback Morale 52

Vonage

AUGUST 24, 2017

One workshop participant asked this question about grading customer service excellence: “I’m designing a performance measurement system for our in-house technology team and have run into a disagreement with my boss. “He I recommend you bring together your in-house customers and the members of your technology support team.

Customer Service 48

Customer Service Morale Benchmark Education 48

JustCall

DECEMBER 1, 2022

Offer free workshops and seminars to improve work habits and improve skills. Take Advantage Of New Technologies. When choosing a job, 93 % of work from home call center agents say updated technology is an important factor in their decision. Trends and innovative technological tools are known and expected.

Call Center 52

Call Center Management Agent burnout Scripts 52

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Barry Dalton. Flavio has a B.S.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

aircall

DECEMBER 13, 2018

Meanwhile, The Best prioritized implementing new tools or technologies above all else, followed by reducing customer wait times and increasing customer lifetime value. It’s important to remember, though, that the division between people and technology is not binary in practice. Measuring Performance.

Surveys 54

Surveys Customer Support B2C CRM 54

ProProfs Blog

DECEMBER 23, 2019

Or perhaps, their strategies may not be adequately supported by systems and technology. With such dramatic intrusion of technology what exists now is a ‘know it all’ environment. These wearable devices come with built-in technology and act their FastAccess pass. Maybe they just lack processes and operational capabilities.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

ijgolding

JUNE 9, 2015

Identifies interdependencies across people, process and technology that impact design of the customer experience. Uses journey mapping to improve most relevant moments of truth. Assesses, documents, tracks, and reports resolution of experience gaps across touch points. Uses iterative ideation and prototyping (e.g.,

Customer Experience 119

Customer Experience Customer centricity Metrics Journey mapping 119

SmartKarrot

SEPTEMBER 21, 2023

A new technology or trend can be a game-changer for your up-selling or cross-selling strategy and needs to be incorporated into the playbook strategy as well. Consider certifications or workshops that can boost their confidence and skills. Recognizing effort and achievement can be a massive boost to morale and motivation.

Scripts 10

Scripts CRM Accountability Feedback 10

Integrity Solutions

MAY 24, 2023

Reading books, attending workshops and listening to experts who share their selling secrets also isn’t going to make them successful. As a result, the loss of that one salesperson can have a ripple effect on productivity and morale across the sales organization. And it gets worse: It might even cause more sales reps to leave.

Sales 52

Sales Coaching Accountability Personalization 52

Playvox

MARCH 27, 2023

Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. This could include a combination of classroom training, on-the-job training, learning courses , and workshops.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

NobelBiz

AUGUST 28, 2023

The Technology Tango: Dancing with Tech Troubles In the realm of contact centers, technology hiccups are like unexpected dance partners. High turnover not only affects the contact center performance but also dampens team morale. Check out our free, on-demand Contact Center Gamification Workshop.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

ChurnZero

SEPTEMBER 30, 2021

If they’re very good with technology, but they’ve never rolled out enablement playbooks, you may need someone on the team to help really understand the enablement of CSMs. I do believe this is an emerging field that’s hard to get certified in because there are so many technologies out there. They may be more tech savvy.

Sales 52

Sales Education CRM Metrics 52

Russel Lolacher

MAY 7, 2023

And I was working on not just technology changes, but really culture changes, and helping everyone be more collaborative and listen to one another and be more inclusive, and create a psychologically safe workplace. So not to destroy their morale, but because you want them to be better. I was just doing a workshop this week.

Feedback 102

Feedback Engineering Personalization Consulting 102

Comm100

NOVEMBER 14, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Not only does the technology change, but also changing customer demands and legislation often require new business practices and procedures. Download Now. Should My Company Be Driving This? Specialized Training Courses.

Customer Service 43

Customer Service Morale Education Call Center 43

SmartKarrot

APRIL 14, 2023

Embrace new technologies and automation tools to help your team work smarter, not harder. Encourage them to attend conferences, workshops, and online courses. Investing in their growth not only improves their performance but also boosts morale and employee retention. ” – Benjamin Franklin.

Entertainment 10

Entertainment Morale B2B Engineering 10

SmartKarrot

APRIL 14, 2023

Embrace new technologies and automation tools to help your team work smarter, not harder. Encourage them to attend conferences, workshops, and online courses. Investing in their growth not only improves their performance but also boosts morale and employee retention. ” – Benjamin Franklin.

Entertainment 10

Entertainment Morale B2B Engineering 10

Russel Lolacher

JUNE 13, 2022

Is it marketing, you know, what resources from, from a people perspective, and then what resources from a technology perspective, and we were able to actually start to map out our ecosystem of technology. And just asking the question, what resources are using to try to get that done? But it was off in the corner. But I liked my silo.

Coaching 59

Coaching Engineering Personalization Feedback 59