Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)
CCNG
JANUARY 4, 2023
Technology, 39.4% To provide superior customer service and obtain top customer satisfaction scores, you need to have people, processes and technology that can provide consistent, accurate answers to all those who contact your center. Retail (Click & Mortar), 46.6% Utilities, 37.6% Healthcare Insurance, 35.6%
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