ChurnZero

SEPTEMBER 16, 2021

There’s a common (albeit misplaced) fear among CSMs that sales talk will tarnish their customer’s trust and set fire to the relationships they’ve worked so hard to build. . But nothing could be further from the truth so long as you handle your sales conversations with tact, understanding, and integrity. .

Sales 52

Sales Upselling Morale SaaS 52

Andrew Mcfarland

SEPTEMBER 23, 2022

This is a high-paying job that does not require prior sales experience. However, you must understand SaaS to excel at this position. You can earn as much as $100k per year with a commission as a high-performing software sales rep. They should also be better equipped with sales skills, such as social media and sales for life.

Sales 48

Sales Outbound sales Inbound sales Accountability 48

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Being a good partner and delivering outcomes is expected. The same holds true for our vendors.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

ChurnZero

FEBRUARY 8, 2024

Now a successful stress management and productivity coach who works with go-to-market SaaS teams, Ryan was once a customer success leader, until burnout prompted him to become an expert on stress within the tech industry. CZ: 2023 was a stressful year in customer success and SaaS. You see people struggling to focus.

Morale 52

Morale SaaS Coaching Management 52

Nicereply

JUNE 20, 2023

If a hiring mistake is made, the impact on the team, and company, can mean delays in projects, reduced morale, or at worst a disruptive pivot of a team. The SaaS model has blurred the lines between marketing, sales, conversion, on-boarding, training, support,and retention. Hiring is important for every role at a company.

Customer Experience 86

Customer Experience SaaS Construction Morale 86

TeamSupport

SEPTEMBER 29, 2020

Eric: As many of us faced in the early pioneering days of SaaS, helping companies understand how their data was stored, secured, and managed was a bit of a challenge. As a positive consequence, employee moral improves because there is more clarity and less ambiguity and chaos.

B2B 89

B2B CRM Morale Enterprise 89

ChurnZero

MAY 19, 2020

In today’s world there are thousands of SaaS tools and all are dependent on recurring, subscription revenue. The incredible morale and comradery on my team is something that happened organically and is very powerful in our quest to provide a high level of service to our customers. . Customer Success Around the Web.

Morale 98

Morale Consulting Consulting Big data 98

Education Services Group

JANUARY 25, 2023

Q: Are both Customer Success and Sales paying attention to the AI input? I mean to a certain extent, Chorus and Gong bring this to life, but I think Sales is ahead of post-Sales in terms of technical sophistication, resource allocation, operation, and budget. I mean, I’m that old, and you’d have to fight it.

Finance 52

Finance Sales Morale SaaS 52

ChurnZero

FEBRUARY 17, 2022

Establishing transparency around SaaS business metrics , especially ones that you directly influence, increases trust, accountability, and productivity. The collective sharing of wins across the team will help boost morale and increase the adoption of your new tool. Tip #4 for CSMs: demand visibility. No one will ignore this!

CRM 98

CRM Chief Customer Officer SaaS Morale 98

Revation Systems

JANUARY 5, 2023

During the sales process I found myself becoming emotionally attached to the one with more “sizzle” and “bells and whistles.” The moral of the story is that you won’t be seen as trustworthy if there’s any question about security.

Best practices 62

Best practices Morale B2B SaaS 62

ChurnZero

MARCH 15, 2019

It’s inevitable with the nature of Sales, that not all deals that come over to Customer Success are going to be 100% great fit customers. You log into your Customer Success software platform and start reviewing the account notes and details that came over from Sales. Clearly churn has a big impact on a SaaS business.

SaaS 45

SaaS Best practices Morale Benchmark 45

aircall

APRIL 30, 2021

Call routing is also a valuable feature for sales and support teams. In essence, it’s a feature that automatically places incoming calls into a queue and routes them to a specific sales or support representative or a group of people based on the rules and criteria that you’ve pre-set. A sales or support agent’s skillset.

Interactive Voice Response 62

Interactive Voice Response Contact center software Sales CRM 62

ChurnZero

FEBRUARY 17, 2022

Establishing transparency around SaaS business metrics , especially ones that you directly influence, increases trust, accountability, and productivity. The collective sharing of wins across the team will help boost morale and increase the adoption of your new tool. visibility into Net Revenue Retention (NRR). No one will ignore this!

CRM 52

CRM Chief Customer Officer SaaS Morale 52

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. He authored the Customer Success book for Wiley!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Kayako

NOVEMBER 10, 2016

New SaaS companies are obsessed with growth. Without after sales service or customer care, you’ll hit a point where the revenue you lose has greater impact the bigger you get. For SaaS companies, and any subscription company, churn is the enemy. It drains revenue and impacts deeply on company morale.

SaaS 68

SaaS Customer retention Morale Accountability 68

Amity

JULY 7, 2017

Now, that stat may or may not be accurate for your company’s particular situation (or anyone’s), but the point is that in the SaaS world, having a low churn rate is important. Cancellation Reason: Not all stories have a happy ending, but there is generally a moral to the story. Would you do it?

Morale 80

Morale Finance Metrics Analytics 80

Pipkins

NOVEMBER 17, 2016

Inaccurate forecasts can result in overstaffing or understaffing, driving up costs, negatively impacting team morale, lowering productivity, and in the case of sales operations, such as ecommerce/catalog retailers, restricting potential sales revenue.

Contact Center 40

Contact Center Morale Service level SaaS 40

Amity

FEBRUARY 14, 2018

Now, that stat may or may not be accurate for your company’s particular situation (or anyone’s), but the point is that in the SaaS world, having a low churn rate is important. Cancellation Reason: Not all stories have a happy ending, but there is generally a moral to the story. Would you do it?

Morale 69

Morale Finance Metrics Analytics 69

SmartKarrot

DECEMBER 14, 2021

Collaborate with Sales, Customer Account Management and others to refine and deliver an exceptional customer experience. Proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation, and training, across the team. Protect merchant revenue and collaborate with growth teams to increase Merchant sales.

Customer centricity 19

Customer centricity Morale Consulting Consulting 19

aircall

JANUARY 13, 2017

Be it sales or support, your team will benefit from having clear objectives for performance. Encourage your whole team to be cooperative and to give their best effort; you’ll notice that both team morale and customer appreciation will rise. Streamline your sales funnel? has become increasingly popularized with time.

Customer Service 59

Customer Service voip Morale Sales 59

aircall

MARCH 27, 2017

For the purposes of illustrating this article, we’ll take the example of an SaaS company providing marketing automation services. they have a website which they’ve made mobile-friendly, as well as live chat, phone, and email service and sales channels. Let’s call them For Instance Inc. Identify customer touchpoints. For Instance Inc.

Journey mapping 82

Journey mapping Accountability Customer retention Morale 82

SmartKarrot

MAY 17, 2022

This is an especially important stage, especially for SaaS startups. As a SaaS startup, your biggest task would be to land your first customer. At the same time, your SaaS business will have to accommodate increasing capital requirements to support the aggressive scaling and customer acquisition. Sign up for our newsletter.

SaaS 10

SaaS Morale Finance Marketing 10

Callminer

MAY 11, 2020

She’s passionate about all things related to marketing and sales, especially when it comes to online media. David is a Customer Service Manager with 8 years’ experience in managing a team of 10+ in the SaaS industry. Poses a risk not just for customers but for overall employee morale as well. Bridgette Norris.

Management 273

Management Customer Experience Customer Service Coaching 273

TeamSupport

JUNE 28, 2019

Even the easy deals require extensive brand awareness efforts, targeted marketing, testimonials, sales conversations, proposals, and so much more. Customers tend to expect the amount of attention they received during the sales process to continue once they sign on the dotted line. Your SaaS customer support team.

SaaS 68

SaaS Morale B2B Feedback 68

SmartKarrot

FEBRUARY 25, 2021

Misaligned sales can be an issue of trust to begin with. Reduced Team Morale. The Solution: Customer Success-driven Sales. Sales needs to be driven by customers. With this framework in mind, guidelines can be created to curate a better strategy for sales and success. This makes churn easy for them.

SaaS 10

SaaS Morale Sales Upselling 10

SmartKarrot

MAY 28, 2021

Customers today dictate how you as a brand, should shape your sales funnel, initiate new marketing efforts, and revamp your customer experience. This then boosts sales, customer happiness and frees up time for the support team as well. This boosts the employee’s morale and triggers them to do better. Read on to know more.

Customer centricity 17

Customer centricity Morale SaaS Sales 17

SmartKarrot

NOVEMBER 18, 2022

Client success managers are the unsung heroes of the sales world. The highest-paying industries for client success managers are: Software as a service (SaaS) software. The client is king in all industries, but this is especially true in the case of SaaS and technology. Average client success manager salaries across geographies.

Management 10

Management SaaS Healthcare Accountability 10

SmartKarrot

NOVEMBER 17, 2022

Client success managers are the unsung heroes of the sales world. The highest-paying industries for client success managers are: Software as a service (SaaS) software. The client is king in all industries, but this is especially true in the case of SaaS and technology. Average client success manager salaries across geographies.

Management 10

Management SaaS Healthcare Accountability 10

Russel Lolacher

AUGUST 30, 2018

Another sales page. Morale of the Story. Someone at the security software company surely would have an answer. So she went to the contact page to get the information she needed. Only one small problem. They didn’t have a contact page. About Page. Product Page. And then… nothing. No LIVE chat. No phone number. No digits what so ever.

Entertainment 48

Entertainment Morale Personalization Customer Care 48

Russel Lolacher

AUGUST 30, 2018

Another sales page. Morale of the Story. Someone at the security software company surely would have an answer. So she went to the contact page to get the information she needed. Only one small problem. They didn’t have a contact page. About Page. Product Page. And then… nothing. No LIVE chat. No phone number. No digits what so ever.

Entertainment 40

Entertainment Morale Personalization Customer Care 40

ProProfs Blog

AUGUST 21, 2020

While the mechanic is fixing the brake pads, your sales rep shares how he encountered a similar experience once and reflects similar emotions of sadness and fear. We all have seen how sales professionals are always ready to recite their sales scripts that they have learned by heart over time. Remember That People Have Feelings.

Sales 158

Sales Morale Personalization Scripts 158

Solvvy

JULY 8, 2022

The most successful businesses know customer satisfaction is more than a feel good, morale-boosting accomplishment. When you compare the costs of marketing, sales, and onboarding to the costs of providing service and support to existing customers, you’ll find focusing on retention makes good financial sense.

Metrics 106

Metrics Surveys Brand ambassadors Benchmark 106

Callminer

OCTOBER 11, 2018

Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. With smart-routing, companies can also boost employee morale. Maybe that’s cutting out a step in the sales process that slows them down or buying a power dialer for them to use, like MOJO. Ben M Roberts @Roberts_Ben_M. Jane Goodayle @PCIPAL.

Call Center 561

Call Center Metrics Contact Center Wait times 561

BlueOcean

OCTOBER 4, 2021

That means sharing policy changes, marketing or sales objectives, goals, and metrics, and ensuring the team understands how their roles impact each of these things. For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. Agents need to feel heard to keep morale and engagement high.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

BlueOcean

OCTOBER 4, 2021

That means sharing policy changes, marketing or sales objectives, goals, and metrics, and ensuring the team understands how their roles impact each of these things. For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. Agents need to feel heard to keep morale and engagement high.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

ProProfs Blog

AUGUST 6, 2021

Culture Amp is an all-in-one employee engagement solution to run culture surveys, create performance reviews, analyze employee morale, and more. Option to like and add public comments for your employees to boost their morale. Range can be customized and used by any team, be it marketing, sales, or product teams. Culture Amp.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Kayako

MARCH 9, 2017

Blog writing has positively affected my work place morale and helped me to fulfill career aspirations. In a B2B SaaS company, a big part of your job is educating customers about your products. This was a single-handed project where I had to interact with engineering team, and with Sales/Support/Backend team to get things started.

Customer Service 71

Customer Service Engineering Coaching Self service 71