CCNG

APRIL 6, 2022

It was mentioned that they should not be micro-managed for attendance, and a discussion ensued and examples were given by the group. We discussed that we can understand and learn through anonymous surveys – what makes them stay, what makes them happy, and what companies can do to understand the ideal culture and their current culture.

CCNG 195

CCNG Surveys Personalization Management 195

CCNG

FEBRUARY 14, 2024

New agents struggle to learn a lot of information in a short period of time. We all know that people learn differently and at different paces. In today’s progressive contact centers, companies can offer workers full-time, part-time, four ten-hour shifts, micro-shifts, split shifts…even job-sharing.

Contact Center 195

Contact Center At home agents Coaching Management 195

CX Global Media

OCTOBER 15, 2018

Skilled learning and development professionals are responding to this massive supervisor skill gap problem by moving towards more innovative and effective corporate learning designs and solutions to keep up with the high-velocity changes they’re experiencing. Learning in Community. Bite-size Learning. On-demand Learning.

Contact Center 269

Contact Center Morale Call Center Metrics 269

AWS Machine Learning

NOVEMBER 22, 2023

Amazon Elastic Compute Cloud (Amazon EC2) DL2q instances, powered by Qualcomm AI 100 Standard accelerators, can be used to cost-efficiently deploy deep learning (DL) workloads in the cloud. To learn more about tuning the performance of a model, see the Cloud AI 100 Key Performance Parameters Documentation. This is a guest post by A.K

Automotive 101

Automotive APIs Technology Personalization 101

AWS Machine Learning

NOVEMBER 26, 2023

Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users. Use case 1: Carousel titles for movie collections A micro-genre is a specialized subcategory within a broader genre of film, music, or other forms of media.

Personalization 101

Personalization Customer Experience APIs Entertainment 101

Beyond Philosophy

FEBRUARY 22, 2019

The REAL emotions they are feeling, through the use of micro expressions. Listen to the podcast in its entirety to learn more about How to Measure Authentic Customer Emotions in Real Time for your Customer Experience. Using technology, you can now measure customer’s emotions in real time!

Customer emotions 312

Customer emotions Consulting Consulting Surveys 312

CX Global Media

AUGUST 1, 2019

You can also learn even more by attending the webinar: How to Supercharge Contact Center Agent Performance, Onsite & @Home. We can drive specific micro-learnings for do-it-yourself learning to those agents. We’ll even take clips of voice from those better performers, so they can learn from top-performing agents.

Contact Center 229

Contact Center Coaching Average Handle Time Metrics 229

AWS Machine Learning

APRIL 6, 2023

& AWS Machine Learning Solutions Lab (MLSL) Machine learning (ML) is being used across a wide range of industries to extract actionable insights from data to streamline processes and improve revenue generation. We also demonstrate the performance of our state-of-the-art point cloud-based product lifecycle prediction algorithm.

Sales 78

Sales Metrics APIs Marketing 78

CSM Magazine

JANUARY 15, 2021

Micro-moment management. A term coined by Google half a decade ago, micro-moments are a recognition of the increasing importance of devices, particularly the smartphone, in consumer decision making. The ability to manage messaging tone, frequency, and timeliness is essential to micro-moment success. Customer data platform.

Multichannel 103

Multichannel Analytics Engineering CRM 103

ShepHyken

NOVEMBER 20, 2020

Here, you’ll learn five insightful tips to transform your eCommerce customer service by investing in your team. These are micro-goals that drive your team towards customer satisfaction, e.g. “ We will respond to email messages within 6 hours”. Only by delivering amazing customer service. Decide What “Amazing Customer Service” Means.

Customer Service 352

Customer Service Chatbots Education Feedback 352

Concentrix

JUNE 10, 2021

Learn about innovative ways technology helps capture feedback across digital micro-journeys. The post The Evolution of Digital Feedback appeared first on Concentrix.

Feedback 62

Feedback Technology 62

Beyond Philosophy

JUNE 2, 2022

Bob is hoping to learn what level of trust exists between the two companies and wanted to know if we had any tips for determining that. . So, jump in and start and learn from what you do. . On a recent podcast, one of our listeners contacted us with a Business Pickle with which he wanted our help. Do they seem hesitant?

Surveys 221

Surveys Consulting Consulting Accountability 221

CX Accelerator

JULY 1, 2020

While America and the globe continues to #stayhome for the health of our fellow man and woman, we all would do well to reflect on and capture lessons learned. And, maybe to the disappointment of some who clung to the traditional in-office structure, leaders and employees are learning working from home isn’t so bad after all.

contact center solutions 266

contact center solutions Morale Contact Center call center solutions 266

Beyond Philosophy

AUGUST 19, 2021

Here are our picks and the key things we learned from each. Let’s take a closer look at what we learned from each of these (in no particular order). In particular, we talk about how people will react to computers monitoring their faces and deconstructing their emotions based on their micro-expressions.

Customer Experience 259

Customer Experience Construction Consulting Consulting 259

AWS Machine Learning

JUNE 29, 2022

This necessitates the requirement for a fully managed service that can be integrated into applications using API calls without the need for extensive machine learning (ML) expertise. Traditional Word2Vec skip-gram models are trained to learn a static vector representation of a target word that optimally predicts that word’s context.

Metrics 73

Metrics Telecommunications APIs Benchmark 73

CX Global Media

NOVEMBER 13, 2018

The world of talent development and adult learning has changed dramatically over the past few years. And leading contact centers are modernizing their learning to keep pace. You can learn from Bersin by Deloitte’s work in this area. For the modern learner, work and learning are intimately connected.

Call Center 278

Call Center Contact Center Coaching Employee engagement 278

Amplifai Coaching Category

MARCH 18, 2021

In the era of DIY learning culture, microlearning provides a consistent learning experience for general education and field-specific tasks, such as sales rep training. Based on in-depth research of best practices we've compiled a collection of sales coaching micro- and nano-learnings that are available for you to watch anytime.

Sales 52

Sales Coaching Education Best practices 52

ShepHyken

OCTOBER 20, 2017

It is a hybrid execution leveraging automation and machine learning so real agents can better handle customer inquiries. The technical implementation combines a collection of technologies — chatbots, micro-applications, knowledge center, widgets, a dialog engine, engagement engine, APIs, etc. under an integration layer.

Enterprise 217

Enterprise Engineering APIs contact center solutions 217

ProProfs Blog

JUNE 28, 2019

Back in the days when the concept of a sales funnel just emerged, people didn’t have many sources to check and learn about a product. You can go for micro-influencers to reduce the cost. Micro-moments Rule Everything. Missing the key micro-moments can be deadly to your understanding of the customer journey. The Solution.

Journey mapping 95

Journey mapping Entertainment Sales Big data 95

CX Global Media

NOVEMBER 19, 2018

To accomplish their organizational goals, organizations must switch from a frontline supervisor training focus to a supervisor leadership development journey that leverages a blended learning framework. According to the 2018 “Annual Learning & Development Benchmarking” report from Toward Maturity, organizations are in a dire position.

Contact Center 233

Contact Center Coaching Benchmark Call Center 233

Beyond Philosophy

FEBRUARY 5, 2015

Customer segmentation and micro-segmentattion. To learn more, here is the link to our array of available training programs, with details as to content, costs, and timing: [link] We invite your participation in these important and valuable certification courses. Behavioral economics and customer experience.

Customer Experience 391

Customer Experience Customer centricity B2C Airlines 391

SharpenCX

MAY 11, 2021

With the right goals and performance management plan, your agents will crush it and you’ll spend most of their 1:1s trying to connect and learn more about each other. This is where your team comes together and learns. Learns about the company and how it’s doing. Learns metrics about the team and its performance.

Coaching 67

Coaching Call Center Customer Experience Feedback 67

Call Center Weekly

DECEMBER 19, 2017

Josh Bersin described it perfectly last year in a CLO article - "The way people want to learn today can be described in one word: fast. That's the essence of digital learning and is it's the new normal for employees' knowledge needs. Melissa Pollock is head of Content Development and Client Services for AmplifAI Solutions, Inc. ,

Technology 136

Technology Entertainment Customer Experience Coaching 136

CX Accelerator

JULY 1, 2020

While America and the globe continues to #stayhome for the health of our fellow man and woman, we all would do well to reflect on and capture lessons learned. And, maybe to the disappointment of some who clung to the traditional in-office structure, leaders and employees are learning working from home isn’t so bad after all.

contact center solutions 182

contact center solutions Morale Contact Center call center solutions 182

Beyond Philosophy

NOVEMBER 27, 2020

I later learned that the holdup was because I missed an email where they asked me to measure the distance between my eyes (because they need to know how big to make the glasses). I didn’t want to go in for glasses because of the pandemic, so I ordered them online. When I went to the site, I found no way to track them.

Consulting 376

Consulting Consulting Customer Experience Call Center 376

CX Global Media

JULY 17, 2018

Most organizations are doing an average job of not developing their frontline leaders, and also are limited in providing ongoing learning opportunities. And the ones that make it – have a very long learning curve. Instead of sink or swim, just give supervisors a learning journey framework and pathway to success. Micro-learning.

Contact Center 179

Contact Center Coaching Construction Call Center 179

Mindtouch

JANUARY 29, 2017

There are two main focuses this year, Micro-learning and Performance Support (PS). Micro-learning plays off of Google’s micro-moments and is applied to the training world through delivery of information in consumable, just-in-time doses.

66

66

ShepHyken

MAY 22, 2020

Similarly, those individuals in charge of their business’ customer experiences (CX) could learn a lot from a tightrope walker. For example, a quarter or more still rely on customer journey mapping (27%) or micro-segmentation (25%), while almost one in five (19%) still perform arduous A/B testing. Both need perfect balance.

Customer Experience 224

Customer Experience Journey mapping Analytics Banking 224

ShepHyken

DECEMBER 16, 2019

If not, and even if you are, you’ll enjoy and learn from this list of the top mobile trends we need to be paying attention to. My favorite of these three points is number three on “micro-coaching.” Almost every company in any industry can take advantage of the “Mobile Revolution” (as I like to call it).

Customer Service 272

Customer Service Employee engagement Coaching Customer centricity 272

ConvergeOne

JANUARY 27, 2022

Powered by an IPaaS (Integration Platform as a Service) foundation, C1 Conversations connects legacy and cloud-based applications across the customer engagement ecosystem through a micro-services-led platform that is largely “plug and play.”. Learn more about C1 Conversations by registering for a free demo today.

Personalization 101

Personalization B2B Self service CRM 101

Integrity Solutions

APRIL 19, 2024

Synthesize what you learn and spend time thinking about effective and creative email subject lines. Create and share a library of content that matches with that customer’s needs/industry/role/other information you’ve learned about them. Add value that’s relevant to them throughout the journey.

Personalization 107

Personalization Sales Scripts Contact Center 107

ProProfs Blog

MAY 6, 2020

Don’t offer micro-instructions to your remote employees. Takeaway: Micro-monitoring the working style of your employees is one of the biggest mistakes managers make while managing remote employees. Micro-management of remote employees. Focus on Results Instead of the Process. You should allot tasks to them and check the results.

Management 162

Management Customer Service Best practices Entertainment 162

CX Global Media

JULY 6, 2018

Sean Minter : Well, what we do is we personalize what’s we called micro-learning. Jim Rembach : Sean, how do folks learn more. Jim Rembach : Okay, so now thinking about your background in the in the BPO or business process outsourcing space – I start thinking about agents needed to get quickly up to speed. Please Share.

Contact Center 240

Contact Center Coaching Business Process Outsourcing Call Center 240

delighted

FEBRUARY 2, 2022

From the moment a potential employee becomes aware of your company to the moment someone moves onto their next role (and hopefully speaks kindly about their time working for you), every milestone and micro-experience – including what employees think, learn, feel, and see – is part of the employee lifecycle. Map your employee lifecycle.

Surveys 87

Surveys Feedback Metrics Employee engagement 87

CX Global Media

JULY 17, 2018

Most organizations are doing an average job of not developing their frontline leaders, and also are limited in providing ongoing learning opportunities. And the ones that make it – have a very long learning curve. Instead of sink or swim, just give supervisors a learning journey framework and pathway to success. Micro-learning.

Contact Center 136

Contact Center Coaching Construction Call Center 136

aircall

OCTOBER 13, 2022

Certain micro inefficiencies that add up—like admin between sales prospects and customer interactions—can go undetected or unchallenged year after year. Matching automation with the right skills and realizing that AI, machine learning, and predictive analytics require the right talent for decision-making, creativity, and learning.

Management 118

Management Sales Consulting Consulting 118

CX Global Media

OCTOBER 15, 2018

We actually do some video services through a micro-service in our UC platform. Jim Rembach : So, Joe how to folks learn more? Joe White : Learn more by going to www.brightlink.com. Is that correct? Joe White : Absolutely. And we can look at those things as well. What was the user experience? Joe White : Thank you.

Customer Experience 211

Customer Experience Abandon rate Contact Center Coaching 211