Spearline

JANUARY 27, 2022

However, in the increasingly complex arena of information and communications technologies, careful change management protects business. The new customer experience Businesses depend heavily on telecommunications to engage with their customers. Hidden downtime and blindspots raise anxieties in network teams. Book a free demo here.

Management 98

Management Telecommunications B2C B2B 98

Spearline

JUNE 26, 2020

The country’s telecommunications infrastructure is performing very well - which bodes well for the global economy. You can contact your trusted Customer Engagement Manager, or our 24/7 support team through email at support@spearline.com , or by phone at +353 28 51460. Italy’s telecoms infrastructure is performing well.

Telecommunications 52

Telecommunications Business Process Outsourcing outsourcing Contact Center 52

Spearline

JANUARY 18, 2022

However, with the appropriate tools in place, it is possible to gain enhanced visibility on vendors’ performance, manage it more effectively, and improve customer experience in the process. For organizations with global telecoms requirements, managing this complex network of multiple vendors in different geographies can be a challenging task.

Management 98

Management Benchmark Telecommunications Analytics 98

VirtualPBX

FEBRUARY 1, 2024

In the rapidly advancing era of high-speed internet, fiber optics, and cutting-edge telecommunications technologies, it’s easy to overlook the humble yet remarkably resilient POTS line. This not only reduces costs but also provides businesses with greater flexibility and agility in managing their communication needs.

Telecommunications 105

Telecommunications voip Technology Analytics 105

Spearline

FEBRUARY 10, 2022

With such a dependence on these solutions, the need to manage cloud telephony call quality is more important than ever. Gregor Rennie Head of Carrier Strategy, Management EMEA| Intrado. Spearline is the leading network intelligence company in the telecommunications industry.

Management 98

Management Telecommunications Enterprise Interactive Voice Response 98

Spearline

MARCH 3, 2022

Today’s enterprises face complexities in network and audio quality management requirements. Taking the AQM Leap is Worthwhile Institutions that focus on audio quality management give priority to mission-critical customer communication. Taking a systematic approach to audio quality management supports continuous CX improvement.

Quality management 97

Quality management Management Telecommunications Enterprise 97

airespring

MARCH 7, 2016

When it comes to partnering with a telecommunications provider, bigger isn’t always better. That’s why it’s best to listen to the people that know: telecommunications professionals. Telecommunications is a mature industry, and it’s difficult for startups to gain traction. Proven Track Records.

Telecommunications 63

Telecommunications industry standards Advertising Enterprise 63

Spearline

NOVEMBER 24, 2020

Organizations, especially large multinationals and unified communication providers have complex telecommunications networks. For such networks, vendor management is a crucial aspect of maintaining successful operations. Vendor management. Spearline puts the power into the hands of their customers. Why Spearline?

Management 96

Management Telecommunications Benchmark Quality management 96

Spearline

SEPTEMBER 15, 2020

Managing telecommunications networks, call routing and dial plans can be challenging. The inherent challenge in managing voice traffic is that a network team can manage its network, but a customer will phone, or will receive a call, from their own network. Something has gone wrong! New to Spearline?

Telecommunications 89

Telecommunications Management Engineering Interactive Voice Response 89

Spearline

NOVEMBER 20, 2020

For more information, please contact your trusted Customer Engagement Manager, our 24/7 support team by email support@spearline.com , or phone +353 28 51460, or visit www.spearline.com. Data as of 15 November 2020.

Telecommunications 52

Telecommunications Government Management 52

Quality Contact Solutions

MARCH 25, 2021

is pleased to announce that Erin Langenberg has joined the organization as Implementation and Quality Assurance Manager. Langenberg is responsible for project management of all new outsource telemarketing and call center program implementations, including planning, organization, staff forecasting, technology design and client coordination.

Telemarketing 98

Telemarketing outsourcing Management B2C 98

Beyond Philosophy

MARCH 21, 2024

Even the most well-managed companies will have things go wrong. Many of the principles we use to manage a customer complaint apply in this planning and building of a crisis process. Second, there should be a way to manage customer complaints in place, which can serve as the starting point for your crisis plan.

Telecommunications 195

Telecommunications Engineering Education Management 195

Spearline

APRIL 29, 2021

As a Customer Engagement (CE) Manager, "We want to help our customers ensure that their own customers have a positive experience when they interact with their support/sales teams via their voice channels." A Customer Engagement Manager’s daily routine is never a quiet one. CE Managers are at your service for any queries.

Management 95

Management Telecommunications Customer centricity Analytics 95

Spearline

FEBRUARY 14, 2022

Listen to our latest webinar where you will hear how a Spearline Service Delivery and Customer Engagement Manager: Offers valuable insights based on industry standards and best practices. Find out more about Spearline Spearline is the telecommunication industry’s leading network intelligence company.

Management 52

Management Telecommunications industry standards Best practices 52

Stratifyd

JUNE 13, 2019

Our Marketing Operations Manager, Brittany Reynolds , is an Apple customer who converted to only using Apple products within a couple years’ time. O’Dell shared some interesting insights about consumers and brand loyalty when it comes to the world of telecommunications. CX in the World of Telecommunications.

Telecommunications 40

Telecommunications industry standards Feedback Engineering 40

Spearline

FEBRUARY 7, 2020

Today’s enterprises face a complex network of management requirements, as real-time voice and data, and asynchronous applications compete for valuable network resources. Institutions that focus on audio quality management give priority to mission-critical customer communication. Taking the AQM Leap is Worthwhile.

Quality management 92

Quality management Management Telecommunications Enterprise 92

VirtualPBX

FEBRUARY 1, 2024

In the rapidly advancing era of high-speed internet, fiber optics, and cutting-edge telecommunications technologies, it’s easy to overlook the humble yet remarkably resilient POTS line. This not only reduces costs but also provides businesses with greater flexibility and agility in managing their communication needs.

Telecommunications 52

Telecommunications voip Technology Analytics 52

Lumoa

JULY 21, 2022

During the pandemic, European telecommunications providers had to meet the need for new services and adjust to a rapidly growing demand. Telecom Customer Journey and Experience Management Explained. The telecommunications industry is not known for its high-quality customer service. The Impact of COVID-19 on Telco CX.

Customer Experience 94

Customer Experience Telecommunications Metrics Feedback 94

Spearline

JANUARY 7, 2021

“The demand for telecommunications services during the COVID-19 pandemic, for both business continuity and personal reasons, has never been greater.” Network providers adjusted to the increasing customer demand, prompting the Chinese government to label telecommunications an essential service.

Telecommunications 98

Telecommunications Government Healthcare Education 98

VirtualPBX

MARCH 7, 2024

One such cornerstone is the Public Switched Telephone Network (PSTN), which has long served as the backbone of global telecommunications. It comprises a vast network of copper wires, fiber-optic cables, microwave transmission links, cellular networks, and satellites, managed by telecommunications companies.

voip 59

voip Telecommunications Wireless CRM 59

Spearline

FEBRUARY 8, 2022

Therefore, telephone conversation is a huge area for CX management. Voice analytics can also alert management to what is absent in a conversation. Today’s telecommunications infrastructure is a cocktail of legacy TDM networks tied into IP transit links and converged corporate networks. Interested in benefiting from our platform?

Analytics 98

Analytics Telecommunications Big data Customer emotions 98

NobelBiz

JANUARY 9, 2024

Table of Contents Primary Rate Interface (PRI) PRI is a telecommunication interface standard for carrying voice and data transmissions between a network and a user. This technology aggregates calls from national, regional, and local telephone operators, managing them through a private branch exchange (PBX) system.

Telecommunications 103

Telecommunications voip Contact Center contact center solutions 103

Spearline

JUNE 10, 2020

We recently interviewed Customer Engagement Manager, Laura Coughlan, about how she has adapted to working from home, the challenges she may have been facing, the perks of remote working and more. I suppose our customers look to us for the information we can provide as telecommunications specialists. Absolutely.

Management 89

Management Telecommunications 89

VirtualPBX

MARCH 7, 2024

One such cornerstone is the Public Switched Telephone Network (PSTN), which has long served as the backbone of global telecommunications. It comprises a vast network of copper wires, fiber-optic cables, microwave transmission links, cellular networks, and satellites, managed by telecommunications companies.

voip 52

voip Telecommunications Wireless CRM 52

Spearline

MARCH 24, 2022

Perceptual evaluation of speech quality – a standard The perceptual evaluation of speed quality has become a telecommunications standard. A standard is an agreed way of making a product, managing a process, delivering a service, or supplying materials. Standards offer comfort.

Telecommunications 97

Telecommunications voip Government Quality management 97

Spearline

NOVEMBER 9, 2021

When a customer calls, CLI is used to identify the best routing, matching the phone number information to CRM (customer relationship management) data. Increasingly, contact centers rely on virtual hold technology to manage queues, enhance customer experience and improve operations. A “black route” is one that is illegal in both ends.

Telecommunications 98

Telecommunications Telemarketing CRM Call flow 98

Spearline

DECEMBER 16, 2021

Start testing your numbers today If you are interested in adding Costa Rica to your list of countries for mobile testing, please contact your dedicated Spearline Customer Engagement Manager, our 24/7 support team by email support@spearline.com or call +353 28 51460. New to Spearline?

Telecommunications 98

Telecommunications Enterprise Marketing Management 98

TechSee

FEBRUARY 1, 2021

AI applications trending in the telecommunications industry use advanced algorithms to look for patterns within the data, enabling telecoms to both detect and predict network anomalies, and allowing operators to proactively fix problems before customers are negatively impacted. Predictive maintenance. Top AI Trends in the Telecom Industry.

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

Spearline

MAY 25, 2021

As the UAE pressed forward with 5G roll-out across the country, subscribers to telecommunications services hit record highs, placing significant demands on network resources. TRA, the Telecommunications Regulatory Authority, announced at end-May that mobile subscriptions rose to 184.4 per 100 UAE inhabitants.

Telecommunications 96

Telecommunications Management 96

Spearline

SEPTEMBER 30, 2021

Even long-term home-office workers have their challenging days when network services and telecommunications networks just aren’t up for the task of demanding web collaboration. Active path testing in this way allows end-to-end performance management based on geographic areas of interest, specific carriers partners, or service types.

Telecommunications 98

Telecommunications Marketing Personalization Management 98

Spearline

JULY 1, 2020

If you are unsure which numbers to set up alerts for, your dedicated Spearline Customer Engagement Manager will be more than happy to assist you. All you need to do is contact your dedicated Spearline Customer Engagement Manager to set up the alerts on your Spearline platform. Free of charge! Case study - Intrado. New to Spearline?

Management 52

Management Telecommunications Benchmark Healthcare 52

Spearline

JULY 1, 2020

If you are unsure which numbers to set up alerts for, your dedicated Spearline Customer Engagement Manager will be more than happy to assist you. All you need to do is contact your dedicated Spearline Customer Engagement Manager to set up the alerts on your Spearline platform. Free of charge! Case study - Intrado. New to Spearline?

Management 52

Management Telecommunications Benchmark Healthcare 52

Spearline

NOVEMBER 11, 2021

The increasing complexity of networking environments Network managers face the challenge of managing call quality in increasingly complex networking environments. Network managers now have sophisticated control of their networks. In the past, network operations were managed reactively. Connectivity is now a basic need.

Telecommunications 98

Telecommunications Entertainment voip Enterprise 98

Hodusoft

DECEMBER 28, 2022

What is Call Center Management? Call center management backed by cutting-edge call center technologies helps managers oversee their teams and be on top of things. By implementing call center management, organizations can accurately measure, monitor, and optimize their performance. What is call center management?

Best practices 52

Best practices Call Center Metrics call center software 52

NICE inContact

OCTOBER 30, 2019

Your contact center agents feel the same way when it comes to your quality management process. In the contact center, quality management is often viewed as big brother or a necessary evil. Incentivizing quality management KPIs and outcomes Creating a “Quality Task Force” comprised of both agents and evaluators.

Quality management 48

Quality management Management Telecommunications Contact Center 48

The Northridge Group

MARCH 8, 2024

She believes working for a Woman-owned business after working at a fast-paced agency has provided a wealth of insight into the sharp contrast of managing people. “ But the stress was manageable then because she didn’t have children or a partner. I value those relationships immensely.” Shereen Barnes is one of them.

Consulting 135

Consulting Consulting Telecommunications Advertising 135

Spearline

OCTOBER 26, 2021

It is the telecommunications signalling system most commonly referred to as “touch tone”. Spearline’s Voice Assure Platform helps network managers ensure that their inbound toll and toll-free services, or their outbound calling, connect. Critically, Spearline helps measure and manage voice channel quality to ensure good conversations.

Interactive Voice Response 96

Interactive Voice Response Telecommunications Self service Banking 96