AWS Machine Learning

FEBRUARY 6, 2023

This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. This is the first of a two-part series dedicated to the integration of Amazon Lex with the Talkdesk CX Cloud contact center. In the following sections, we provide an overview of the components that have this integration possible.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

Talkdesk

APRIL 13, 2021

Talkdesk offers advanced administrative services to help customers optimize their contact center. Talkdesk Managed Services allows businesses to supplement their teams with an advanced administrator. Why did Talkdesk choose PPT Solutions as our first Managed Services partner? What are the benefits for Talkdesk customers?

outsourcing 133

outsourcing Customer advocacy Contact Center Contact center software 133

NobelBiz

APRIL 2, 2024

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. May offer less flexibility in terms of customization and integration, with pre-defined workflows and limited compatibility with other systems.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

CCNG

MARCH 23, 2021

They don't replace existing contact center software but instead, integrate with it and work either in front of an IVR to take all inbound calls or behind the IVR. Prior to Replicant, he was the COO of Talkdesk, where he helped the company grow from a seed-stage to a unicorn.

Contact Center 195

Contact Center Average Handle Time Interactive Voice Response outsourcing 195

Talkdesk

APRIL 16, 2021

Conquer the Complexities of Outbound Engagement with Everything you Need, All in One Place Talkdesk brings the industry’s best cloud contact center together with Salesforce Sales Cloud to give your organization everything you need to convert a prospect into a happy customer.

Cloud contact 112

Cloud contact Contact Center Sales 112

Talkdesk

MARCH 12, 2021

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Based on our experience working with customers on digital customer experience (CX) initiatives, here are five of the best features of Talkdesk CX Cloud™: 1. AppConnect.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

JustCall

APRIL 3, 2024

CRM integration: While you can upload lead data using.csv or.xls files, CRM integration should also be available. For example, with JustCall, you can automate the logging of calls into a Google Sheets spreadsheet (Google Sheets integration or through the public API). Open API for custom integrations and workflows.

Sales 52

Sales CRM Scripts APIs 52

Talkdesk

DECEMBER 23, 2020

A recent Talkdesk Research™ report, The CX Revolution in Financial Services and Insurance , in which 220 global financial services and insurance firms and more than 900 of their clients and policyholders were interviewed, found that 63% of clients believed one poor experience would motivate them to switch banks—just one.

Banking 126

Banking Real estate Government Contact Center 126

Talkdesk

MAY 14, 2020

Talkdesk® provides companies with a unique opportunity to thrive under these challenging circumstances. For example, Talkdesk Boost allows you to move your agents to the cloud in a risk-free deployment that protects your legacy Automatic Call Distributor (ACD) investments.

Contact Center 118

Contact Center contact center solutions Call Center Technology 118

Talkdesk

FEBRUARY 4, 2021

Talkdesk and Salesforce know that every interaction matters in acquiring and supporting your customers. Talkdesk , the cloud contact center for innovative enterprises, and Salesforce , the industry’s leading CRM system, have been partnering since 2016 to not only meet but exceed customer expectations.

Cloud contact 68

Cloud contact Contact Center CRM Enterprise 68

Balto

MAY 11, 2022

Louis, MO — Balto, the #1 real-time guidance platform for contact centers, today announced the launch of its suite of conversation excellence solutions on Talkdesk® AppConnect , enabling businesses to seamlessly combine Real-Time Guidance , Real-Time Coaching , and Real-Time QA with their existing Talkdesk CX Cloud TM solution.

Coaching 52

Coaching Contact Center Enterprise Sales 52

Talkdesk

JANUARY 28, 2021

Talkdesk is first in CCaaS industry to own the new privacy information management certification extension from ISO. This year we have a shiny new badge to show for the commemoration of Data Privacy Day: Talkdesk has been recognized by the International Organization for Standardization (ISO) with the ISO 27701 certification.

Contact Center 98

Contact Center Accountability Personalization Management 98

Talkdesk

OCTOBER 14, 2020

Leveraging enterprise-grade customer engagement platforms like Talkdesk that securely integrate with customer data systems, marketing automation platforms and core systems will empower banks to create specialized repayment programs. The post 3 principles to tackle the emerging debt collection crisis appeared first on Talkdesk.

Banking 105

Banking Finance APIs Healthcare 105

Talkdesk

FEBRUARY 10, 2021

Talkdesk for Salesforce can help financial institutions and healthcare providers relieve friction in the COVID-19 relief process. More details on these new solution packages are below, and you can always find Talkdesk for Salesforce on Salesforce AppExchange —the world’s leading enterprise cloud marketplace.

industry solution 80

industry solution Healthcare Contact Center Enterprise 80

Talkdesk

NOVEMBER 30, 2020

At Talkdesk , we form relationships with companies to integrate their innovations into our platform. This means Talkdesk customers can use conversational AI , giving them a better experience and freeing up human agents to focus on the more complex tasks. The post Partnering with innovators appeared first on Talkdesk.

Banking 103

Banking Contact Center Accountability Technology 103

Talkdesk

MAY 12, 2020

“The integration to Salesforce was literally a five-minute process to load it onto our system and had an immediate impact on contact center performance and efficiency,” said Vince King, director of corporate setters and operations, Ion Solar. The post Ion Solar shifts to remote work in two hours with Talkdesk appeared first on Talkdesk.

Contact Center 79

Contact Center CRM Sales Customer Support 79

CSM Magazine

DECEMBER 20, 2021

Joint Talkdesk and PCI Pal customer relationships expand to include Air Business, Metabolic Living, Resideo, Scotts, Tucows, and Weekendesk. Our partnership with PCI Pal continues to grow as organizations increase their focus on security measures,” said Robert Gavin, Vice President, Alliances at Talkdesk. “By

Contact Center 52

Contact Center Government contact center solutions SaaS 52

Tethr

NOVEMBER 15, 2021

Talkdesk for end-to-end enterprise customer experience analytics. For end-to-end customer experience analytics, you can’t go wrong with Talkdesk. As far as enterprise customer experience tools go, Talkdesk is a winner. The best contact center reporting and analytics tools. Five9 for agile multi-channel communication.

Contact Center 98

Contact Center Analytics Marketing First call resolution 98

Talkdesk

MARCH 1, 2021

Deliver Exceptional Support on Any Channel Talkdesk offers comprehensive contact center functionality for the Salesforce experience. With the industry’s deepest integration, you can deliver a personalized engagement on any channel any time, anywhere. The post Talkdesk for Salesforce: Customer Support appeared first on Talkdesk.

Customer Experience 69

Customer Experience Customer Service Contact Center Customer Support 69

Talkdesk

DECEMBER 1, 2020

Evaluating core areas and mapping the stages of CX maturity At Talkdesk, we’ve engaged with thousands of CX leaders and learned that every brand falls into a defined CX maturity level. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .

Contact Center 104

Contact Center Benchmark Enterprise Customer centricity 104

Talkdesk

MARCH 23, 2021

Transform your Technical Support to Boost Productivity and Deliver Dynamic Engagements Across any Channel Talkdesk brings the industry’s best cloud contact center together with Salesforce Service Cloud to give your organization everything you need to manage the complex support process.

Contact Center 66

Contact Center Technical Support Cloud contact Management 66

Talkdesk

MAY 12, 2020

Talkdesk Callbar® may be the tool you rely on most. Check out the welcome email from Talkdesk in your inbox and be sure to accept the invitation! Sometimes, you’ll get on the phone with a caller whose information isn’t yet logged in Talkdesk or your CRM. When using Callbar, here are the points to keep in mind: .

Contact Center 86

Contact Center CRM call center software Best practices 86

JustCall

NOVEMBER 25, 2022

Such software for contact centers sometimes comes with a preloaded function for speech analytics, or it can be integrated with it. Talkdesk NICE CXone Salesken CallMiner Eureka Genesys Cloud CX Avaya OneCloud CCaaS Observe.AI Talkdesk® is the global cloud contact center market leader for customer-focused businesses.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

Talkdesk

JANUARY 3, 2020

Looking to ramp its customer support system and make it a competitive advantage in the travel industry, Weekendesk chose Talkdesk Enterprise Cloud Contact Center. The cloud-based architecture of Talkdesk’s platform allowed for seamless integration with Salesforce, as well as great reporting capabilities and security compliance.

Cloud contact 62

Cloud contact contact center solutions Contact Center CRM 62

Talkdesk

APRIL 28, 2020

“We accelerated Talkdesk implementation over the last two weeks to allow all our staff to work from home. Thanks to Talkdesk’s successful and rapid deployment, we are all safe and working from home now,” said Eduardo Correia de Matos, customer service director, TAP Air Portugal. Want to know more?

Customer Support 64

Customer Support Airlines Cloud contact contact center solutions 64

Talkdesk

DECEMBER 5, 2018

At Talkdesk, we recognize that your contact center solution needs to have a deep integration with Salesforce to help maximize the efficiency of your team. A deep integration with Salesforce was a key requirement for Mike Zarzeka, SVP of Information Technology and Sytems at SICOM. These benefits include: Quick Setup.

contact center solutions 80

contact center solutions First call resolution Interactive Voice Response Enterprise 80

Talkdesk

DECEMBER 27, 2019

and the Netherlands, TrackTik selected Talkdesk Enterprise Cloud Contact Center for its scalability to support the company’s growth plans with unmatched uptime and global call quality. In addition to its rapid growth, improving response time from the contact center was the differentiating factor that led to TrackTik’s selection of Talkdesk.

contact center solutions 59

contact center solutions Cloud contact Contact Center Enterprise 59

Talkdesk

FEBRUARY 5, 2020

Do you use Talkdesk technology to drive the strategy for customer-centricity? Talkdesk is officially launching the CX Innovators Awards as a way to recognize and celebrate the people who push the boundaries of customer experience. The judging panel includes industry analysts, contact center influencers and Talkdesk executives.

Contact Center 56

Contact Center Cloud contact Customer centricity Best practices 56

Talkdesk

FEBRUARY 14, 2020

When struggling with an outdated customer support system, which lacked sufficient reporting capabilities and integration with Zendesk, ClickPay realized its inflexible contact center solution could not scale as quickly as the business was growing. Talkdesk is listening, evolving and consistently making their software better for customers.”.

Enterprise 55

Enterprise Real estate Customer Experience Abandon rate 55

Balto

JUNE 30, 2022

Seamless integration makes getting up and running with Balto a snap. Talkdesk invited Balto CEO Marc Bernstein to speak on their partnership and how AI is transforming the agent experience. Talkdesk Passport to Partners. Guests networked and let off some steam with RingCentral and Balto at the Vanderpump Cocktail Bar.

Contact Center 52

Contact Center Customer centricity Coaching Sales 52

Talkdesk

AUGUST 28, 2020

MEDFAR was able to accomplish this because they were using a cloud-based service from Talkdesk®. Farah went on to explain, “Getting the reps used to the contact center system took only about 15-20 minutes because it’s so easy to learn and fully integrated with our Salesforce CRM.

Healthcare 124

Healthcare Contact Center Technical Support CRM 124

Talkdesk

OCTOBER 1, 2020

Many on-premise solutions are very costly to maintain and take a lot of time and money to make changes with minimal integration to best of breed applications. Talkdesk adds new at-home and mobile workforce solutions with Talkdesk Remote and Talkdesk On The Go. Part I appeared first on Talkdesk. Want to know more?

Banking 74

Banking APIs Contact Center Best practices 74

Talkdesk

APRIL 15, 2019

Talkdesk understands that the confidentiality, integrity and availability of our customers’ data is vital to your business operations and our own success. This post is the second in a four-part series outlining Talkdesk’s security policies. Network Security All Talkdesk wireless networks are secured with WPA2.

Wireless 81

Wireless industry standards Engineering Cloud contact 81

Talkdesk

FEBRUARY 21, 2020

This was the main concern that brought OneCause , a five-time Stevie® Award winner for excellence and innovation in customer service, to Talkdesk ; the need to find a new solution for customer support that was both flexible and easy to use. Want to know more? Read the OneCause press release. Read the OneCause press release.

Enterprise 61

Enterprise Cloud contact contact center solutions Contact Center 61

Talkdesk

JANUARY 2, 2020

Talkdesk is again featured prominently in a report from Gartner, the world’s leading research and advisory company. “Talkdesk is purpose-built on a modern, cloud-native architecture. Talkdesk has an overall peer rating of 4.6 (out “The entire process by which we began our work with Talkdesk has been excellent.

Customer Service 66

Customer Service Multichannel Self service Contact Center 66

Talkdesk

OCTOBER 15, 2020

To help organizations build remote teams more efficiently, Talkdesk CXTalent™ offers two unique ways to hire: A CXTalent gig economy platform connects companies with contact center agents, supervisors, managers and system admins who have a wide set of skills, experience and spoken languages and are actively seeking new opportunities.

Banking 67

Banking Cloud contact CRM Contact Center 67

Fonolo

APRIL 6, 2020

It has call recording, analytics settings and a host of other integrations. Service Hub includes a shared email inbox, live chat software, and self-service tools, all of which integrate seamlessly with Aircall for phone support. Integrated with Salesforce, you can use SMS, video and multiple other channels to connect with customers.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108