The Role of AI in Customer Experience [Infographic]
Callminer
MAY 23, 2018
See in our infographic more insights and predictions on how AI is changing the customer experience for the consumer and in your call center.
insights infographics 
Infographic: Retail Customer Care and Brand Loyalty Insights
COPC
JUNE 22, 2017
A new research report titled Customer Experience Management Benchmark (CXMB) Industry Insights: Retail was recently published by COPC Inc. We created an infographic to present some highlights from the report. The post Infographic: Retail Customer Care and Brand Loyalty Insights appeared first on COPC Inc.
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5 of the Best Customer Success Infographics
ChurnZero
MARCH 30, 2021
As we are always on the lookout for new and interesting Customer Success resources, we thought we’d do a roundup of our favorite Customer Success infographics. . Topic: The six essential metrics you should be measuring for unparalleled insight into your Customer Success efforts. Why Customer Success Matters.
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[Infographic] How to Run a Voice of the Customer Program
GetFeedback
JULY 22, 2019
When done properly, a Voice of the Customer (VoC) program will give you real-time insight into your customers’ experiences. Infographic: Voice of the Customer Program. GetFeedback's Voice of the Customer Program Infographic Copy to Clipboard. Click here to access the free Voice of the Customer (VoC) program guide. .
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12 CX Factoids: Ratings, People, and Leadership (Infographic)
Customer Experience Matters
FEBRUARY 8, 2018
It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. jpg format, in .pdf
The Customer Experience Management Cheat Sheet [INFOGRAPHIC]
Win the Customer
MARCH 20, 2015
It takes the right combination of insights and actions that result in the positive bottom-line impact that supports revenue positive growth in an organization. Call Center Customer Experience Customer Service Infographic Management' Customer experience doesn’t happen by chance.
[Infographic] What do SMBs need to know about phone calls
Infinity
DECEMBER 19, 2019
So we’ve obsessionally analysed our own data to discover valuable insights that small businesses, who sell via the phone, absolutely need to know in order to succeed. For this infographic, we looked at a mix of SMB clients of ours, and put together the following results from over 130,000 calls. At Infinity, we’re data-driven.
52 15 Factoids: CX Efforts & ROI (Infographic)
Customer Experience Matters
JANUARY 18, 2018
It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. This first infographic looks at CX efforts and the ROI of those activities. Here are links to download different versions of the infographic: Infographic: in .jpg
The Secret to Winning Customers’ Hearts with Artificial Intelligence: Add Human Intelligence (Infographic)
Answer Dash
JULY 13, 2018
Organizations are using this technology to achieve a range of business goals, such as: influencing sales, boosting operations, driving customer engagement, and generating insights. See the detailed report in this infographic below: This guest post is provided by Capegemini. How consumers engage with businesses is evolving dramatically.
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[Infographic] Five steps to building a profitable PPC feedback loop
Infinity
OCTOBER 15, 2019
While there is still time, we have put together this infographic covering the steps you need to take, and roughly how long it will take. Caller insight. Doing this with Infinity last year is precisely what earned Blue Bay Travel a nomination in the upcoming UK Search Awards. Read the case study here.
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The Do's and Don'ts of NPS [Infographic]
Amity
MARCH 1, 2018
But the great news is that we made a helpful infographic to inform you on things you can do to power up your Customer Health Score and NPS program when you integrate a customer feedback platform with your Customer Success Platform. Many opt to use a platform to aggregate feedback and analyze the data. And finally, DO Share.
8 Rules for the Perfect Customer Service [infographic]
Helpware
SEPTEMBER 18, 2017
Other KPIs will give you core insights as well: How many open tickets did you start the day with? The post 8 Rules for the Perfect Customer Service [infographic] appeared first on Helpware Blog. Track all of your tickets, and segment the inbound inquiries by type – are they shipping inquiries? Product quality related?
[INFOGRAPHIC] Accelerated Skill Development for Contact Center Supervisors
CX Global Media
AUGUST 7, 2018
INFOGRAPHIC – Accelerated Skill Development for Contact Center Supervisors. The infographic above provides insight into a blended learning journey framework that enables the skill development quality for supervisors to be improved. INFOGRAPHIC] Accelerated Skill Development for Contact Center Supervisors – Click to Tweet.
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Embracing the Future: Leading Trends in Outbound Call Centers for 2024
NobelBiz
JANUARY 3, 2024
This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment. This presentation will provide you with actionable insights and strategies to leverage Bulk SMS within the A2P 10DLC framework effectively.
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Guest Post: A Guide to Training Employees to Deliver Outstanding eCommerce Customer Service
ShepHyken
NOVEMBER 20, 2020
Here, you’ll learn five insightful tips to transform your eCommerce customer service by investing in your team. If some strategies need an explanation, illustrate them in a process infographic like the one. Investing in the team’s skills is a great way to start. Decide What “Amazing Customer Service” Means.
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352 Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World)
C3Centricity
FEBRUARY 5, 2018
One of C3Centricity’s annual traditions is to publish a post which shares the best marketing infographics of the previous twelve months. Interestingly, many marketing infographics that have been shared in the past year are actually about content marketing. The Most Shared Marketing Infographics of 2017.
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5 Top Customer Service Articles of the Week 9-19-2022
ShepHyken
SEPTEMBER 19, 2022
Many factors contribute to customer loyalty, including brand trust, a positive emotional connection, personalized experiences across channels and actionable insights gained from customer feedback. Here is an infographic. This article will look at the ways brands focus on these four elements to enhance customer loyalty.
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Majoring in Customer Experience
CX Accelerator
FEBRUARY 2, 2020
I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. Infographic Courtesy of Erica Marois. It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic.
5 Top Customer Service Articles For the Week of February 10, 2020
ShepHyken
FEBRUARY 10, 2020
The author gives us a little history and some current insights into what we need to do in the digital age of customer service. 10 Marketing Lessons from Apple [Infographic] by The Website Group. This short article and infographic has ten marketing tips that cross over to the CX world. Where did the digital era start?
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258 5 Top Customer Service Articles For the Week of August 3, 2020
ShepHyken
AUGUST 3, 2020
Campbell shares insights that all businesses, not just retailers, can relate to. People, Business and the Pandemic – Measuring the Long-Term Impact of COVID-19 [An Infographic] by Dhawal Kumar. My Comment: Freshdesk has created an infographic to support several polls about doing business in today’s new business environment.
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5 Top Customer Service Articles For the Week of February 3, 2020
ShepHyken
FEBRUARY 3, 2020
Infographic] by Jennifer Hanford. Business2Community) Let’s talk about a few things to consider for gaining more insight into your customers’ “wish lists.” My Comment: Here’s a bonus… A short article and infographic about what customers really want. Do You Know What Your Customers Really Want?
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Closing the loop with Lumoa Insights
Lumoa
SEPTEMBER 23, 2022
Recently, Lumoa organized a webinar about Insights where we talked about the challenges in identifying emerging trends, root causes, and how to properly close the loop with your customers. This interactive infographic presents excerpts from a webinar in which Garen (Product Marketing Mgr.) How to close the loop .
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How to Analyze Survey Data Like a Pro
ProProfs Blog
AUGUST 28, 2020
Effectively analyzing this treasure trove of data is crucial to give your employees valuable insights into customer behavior and identify the major trends prevalent in the market. Infographics: If you want to present your data in an easy to consume manner for your customers, infographics are your best option.
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5 Top Customer Service Articles For the Week of October 3, 2016
ShepHyken
OCTOBER 3, 2016
Stan Phelps, the author of the “Goldfish” series of books, shares insights from Southwest airlines. 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko. My Comment: Here is a short article and infographic that shares some common sense reasons why customers don’t like to do business with a company.
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5 Top Customer Service Articles for the Week of November 4, 2019
ShepHyken
NOVEMBER 4, 2019
Just some good customer service insights. Infographic] ‘Channel’-ing Your Customers Expectations by Zareen Islam. Infographic: We expect a personalized experience by Customers 2020. Walker Insights) The reality is, we all want to be treated as an individual. Nothing spooky about that cat.
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5 Top Customer Service Articles For the Week of April 9, 2018
ShepHyken
APRIL 9, 2018
Jeannie Walters offers up some excellent insight into the power of feedback. How Chatbots Can Improve User Experience [Infographic] by Sophia Bernazzani. This short article and infographic have some interesting ideas on how to effectively use chatbots. All the feedback you get should be embraced as an opportunity to improve.
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Majoring in Customer Experience
CX Accelerator
FEBRUARY 2, 2020
I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. Infographic Courtesy of Erica Marois. It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic.
6 Critical Reasons to Use VoIP for Your Business in 2024
VirtualPBX
NOVEMBER 29, 2023
Analytics and Reporting VoIP systems are equipped with different analytics and reporting tools, which can provide valuable insights into your communication patterns and performance. These infographics are often presented in a user-friendly graph, pie chart , and other informative diagrams.
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Top 10 CX Leaders to Follow Now
Vistio
SEPTEMBER 30, 2021
Dr. Marcell Vollmer is one to watch on LinkedIn where he regularly posts thought-provoking and informative infographics and articles on digital transformation and CX. Her insights focus on helping enterprises and solution providers develop strategies to meet the escalating demands of today’s consumer and business customers.
Converse 2022
Uniphore
JANUARY 4, 2022
Infographics. Analyze Analytics and insights from 100% of interactions across all channels. Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials. Get a Demo. Trust Frictionless agent verification. Learn More.
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The Brands We Love by the Numbers
Concentrix
NOVEMBER 30, 2023
In this infographic, we break down insights on the most loved brands. There’s no denying that the brands we love win the most wallet share.
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Connection Rate vs. Contact Rate: Unveiling Their Significance in Contact Center Operations
NobelBiz
SEPTEMBER 5, 2023
Consumer Behavior Insights: Analyzing call data to determine peak answer times for different demographics or regions. Check out this awesome infographic Contact Center Dialers Demystified. ” Discover key insights into optimizing outbound calls in contact centers. Continuous Updates: The value of data diminishes over time.
5 Top Customer Service Articles For the Week of January 15, 2018
ShepHyken
JANUARY 15, 2018
My Comment: This short article and infographic was sent to me earlier this week. This short article has some of the basics that should be considered as you create the perfect survey that will give you the insights you need to deliver a better customer experience. If you cannot think of an innovative way to do so – we have the answer.
7 Unexpected Tools that Will Help You Improve the Customer Experience
CX Accelerator
OCTOBER 21, 2019
You can also collaborate with other team members and gain insight into who’s posted what. You can also pull together fact sheets to share with executives and customers, design posters for the breakroom, turn metrics reports into engaging infographics, and more. The possibilities are pretty much endless.
The Top Three Motivators for Any Generation
CX Accelerator
MARCH 28, 2018
Based on insights from "Primed to Perform" by Lindsay McGregor and Neel Doshi, this article will reveal the top three motivators known to humankind! I've included the infographic below as a summary of these tools. Do you know the absolute best ways to motivate your employees? Happy motivating!!
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Canva Website Builder: How to Use It
JivoChat
JULY 31, 2023
Canva Platform Canva was launched in 2013 and it’s defined as “an online design and visual communication platform” On its website, you can use a drag-and-drop editor to make various design pieces, such as presentations, wallpapers, infographics, flyers, posters, and book covers.
Revamping Your Content Strategy: Advanced Techniques for Generating Listicle Ideas
JivoChat
JULY 16, 2023
Analyze the responses and identify recurring themes or interesting insights that can be transformed into listicle topics. By actively participating and engaging with the community, you can identify common pain points and create listicles that offer valuable solutions, insights, or unique perspectives. Tip 3: Use visuals as text breaks.
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7 Unexpected Tools that Will Help You Improve the Customer Experience
CX Accelerator
OCTOBER 21, 2019
You can also collaborate with other team members and gain insight into who’s posted what. You can also pull together fact sheets to share with executives and customers, design posters for the breakroom, turn metrics reports into engaging infographics, and more. The possibilities are pretty much endless.
5 Top Customer Service Articles For the Week of August 8, 2016
ShepHyken
AUGUST 8, 2016
However, if you take the time to do so, I’m sure you’ll come up with some insights to help raise the level of your CX. Antavo) Well, after helping our customers build their loyalty programs, we’ve found the next 7 important steps to create a flawless loyalty program and put them into an infographic! But answering them is another story.
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Are Popular Customer Experience Metrics Just “Immature”, Or Do They Have Bigger Challenges?
Beyond Philosophy
JUNE 14, 2016
Based on insights from the Temkin Group report’s State of CX Metrics, 2015, a recent LinkedIn infographic post by CXPA co-founder Bruce Temkin labeled customer experience metrics as “Immature, But Improving”. Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.
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150 [Infographic] 5 Important Insights of Spotlight Customer Growth
Amity
FEBRUARY 13, 2019
For each of these core stages, there are 5 insights that can be applied. After reading the Five Rings of Buying Insight , it occurred to me that these insights could easily be applied to customer success. How will you apply these 5 insights to spotlight customer growth?
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Survey Reporting: How to Communicate Your Survey Results
GetFeedback
JULY 1, 2019
A presentation can provide need-to-know insights in a quick, informative way. Present insights, not data. Rather than presenting the statistics and research data, focus on the insight instead. That’s the insight that stemmed from the survey results. To do so, many marketers create a presentation and a report. Get visual.
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Monitoring the latest contact center trends 2021
Spearline
JULY 13, 2021
While looking at multiple sources and news articles, one particular guide provided some interesting insights surrounding the contact center and communications sector. Fig 1: Screenshot taken from GCS' infographic survey ' Is Covid-19 Illuminating Cracks in Customer Service? ' Other insights.
The Evolution of Speech Technologies and the Influence on CX – Part 2
Noble Systems
MAY 20, 2021
For Noble, one of our unique speech analytics tools is the Insight Comparative Cloud. The ‘word cloud’ is a common analytics element that gives you insight into what’s happening in your contact center. Learn More: Infographic: Fuel Organizational Improvement with Conversation Analytics.
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