Industry Related Topics 
ShepHyken
SEPTEMBER 29, 2021
Ace Hardware stores didn’t stop with being world-class in the home improvement industry. They wanted to go beyond their own industry. They became so good that other companies, completely unrelated to the hardware and home improvement industry, wanted to learn their secrets. . I now want you to think outside your industry.
Cisco - Contact Center
SEPTEMBER 12, 2023
How you set your factory network up can make or break your Industry 4.0 initiatives. This fact is probably underappreciated, but if the network is not optimized, despite your best intentions and… Read more on Cisco Blogs
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Cisco - Contact Center
APRIL 25, 2024
Embark on the Industry 4.0 revolution, where AI and ML supercharge automation and data analytics blend with robust cybersecurity and human-machine collaboration. Yet, this future is not without its… Read more on Cisco Blogs
Callminer
FEBRUARY 19, 2020
From actively keeping track of shifts in the industry’s technological standards and accommodating economic imperatives to handling other critical processes within the realm of human resources , there are enough potential challenges to tackle in typical call center operations to keep entire management teams reasonably busy year-round.
Speaker: Dave Seaton, CEO of Seaton CX
Join industry visionary Dave Seaton in this exclusive new webinar as he shares his process for creating compelling customer journey maps using his DARMA method! When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth.
Cisco - Contact Center
NOVEMBER 6, 2023
The Oil & Gas industry has changed a lot. Those who work in the industry have a front… Read more on Cisco Blogs From Upstream through to Downstream, advancements in technology have made operations safer and more productive.
CCNG
SEPTEMBER 14, 2022
As an avid reader, listener and consumer of contact center and CX industry news and insights, I have been actively trying to figure out how to provide value to the industry through multiple mediums. About 4-5 months ago I was speaking with an industry colleague and telling my origin story. Again, Until recently.
NobelBiz Ebook: STIR/SHAKEN for Call centers: How STIR/SHAKEN came to be and the legislation mandating it How STIR/SHAKEN impacts the contact center industry What is STIR/SHAKEN and how attestation works
Advertiser: ZoomInfo
Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.
Advertiser: ZoomInfo
Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.
Advertiser: ZoomInfo
With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment.
Advertiser: ZoomInfo
Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Thankfully, there’s an answer.
Advertiser: Vanilla Forums
Get case studies of self-service platforms across industries. Learn how offering self-service improves the customer experience. Learn about different self-serve channels and how to implement them. Find best practices for using answers to find customers.
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
Basic search: Easily search using keywords, job title, location, industry, and more. Find and connect with the right talent to fill roles fast with these tools: More data! We have added 10's of millions of personal emails and mobile records.
Advertiser: Vanilla Forums
Our Experts: The experts that contributed to Community Predictions 2022 come from an array of backgrounds and work in entirely different industries. Check out the ten predictions we make for 2022 and prepare your community for the future. They have something in common though, and that’s a passion for all things community building.
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