How To Related Topics 
ShepHyken
SEPTEMBER 26, 2018
Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.
Beyond Philosophy
JULY 19, 2024
We also hear about how Martel’s approach with FOUNT demonstrates that reducing friction can significantly improve employee satisfaction, productivity, and overall company performance.
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ShepHyken
JUNE 30, 2021
So, there are six more tips on how to handle difficult and angry customers. The post How to Handle Difficult Customers appeared first on Shep Hyken. In any given situation, one or more of these tactics may come in handy. Remember, you’re trying to get the customer to come back.
Beyond Philosophy
JULY 25, 2024
Most of the time, Martel says companies don’t know how to fix it. I come away after each episode with a feeling of joy and feeling a bit smarter” Listen to the podcast: [link] The post How to Maximize Productivity and Happiness by Eradicating Workplace Friction appeared first on Beyond Philosophy.
Speaker: Richard Millington, the Founder of FeverBee
Every community has one, but many are either unaware of what it might be, or how to deliver on it. How to evaluate and compare your community's unique value with your competitors. How to identify and deliver on your community's unique positioning. How to prioritize to maximize your community’s potential.
Beyond Philosophy
MAY 3, 2024
How to identify valuable areas for customers and use them for effective comparisons. The role of customer expectations and how to align your design with their anticipated experiences. The post Why Customers Make Instant Decisions And How To Effect it appeared first on Beyond Philosophy.
Callminer
JULY 16, 2024
Read more on how disengagement is prevalent in customer service roles, leading to high attrition rates and decreased effectiveness. Employee engagement is critical to success in customer service.
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value. Plan community-specific research.
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It’s no secret, only 13% of salespeople are satisfied with their CRM. The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey.
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
Join Adam Cutler, Co-Founder and Distinguished Designer at IBM Design, to learn how AI can bring growth, and the opportunity for long-lasting connections that help humans thrive. In this webinar, you will learn how: the use of AI can enhance the human experience in customer interactions.
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Now the question is: how to get CX right? Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
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