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How to Disrupt Your Competition

ShepHyken

Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.

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How to Handle Difficult Customers

ShepHyken

So, there are six more tips on how to handle difficult and angry customers. The post How to Handle Difficult Customers appeared first on Shep Hyken. In any given situation, one or more of these tactics may come in handy. Remember, you’re trying to get the customer to come back.

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How to Create Unbreakable Brand Loyalty through Emotional Connection

Beyond Philosophy

However, he hasn’t the faintest idea of how to do it from a practical sense. So, assuming that you have identified what you want to evoke, that it propels value for the organization, and that your team understands how to identify customer emotions, you need the actions to help you evoke the proper emotional outcome. Click here.

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How to SEDUCE Your Customers

ShepHyken

How can companies improve employee experiences for better customer experiences? How can companies design experiences to enhance customer retention and acquisition? This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: What role does employee experience play in customer experience?

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas

As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty.

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What Sport Teaches Us About How to Improve Your Customers’ Experience

Beyond Philosophy

Justin Stafford ( justin@customersmarts.co ), founder of a Customer Smarts shared how sports can teach us how to improve your Customer Experience. Here are some other key moments in the discussion: 02:03 We explain our new feature, None of Us is as Clever as All of Us and how you can be a part of it. To learn more, click here.

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25 examples of responsible AI: How to leverage AI while minimizing risk

Callminer

Read this blog to learn about examples of responsible AI, showcasing how to use the technology while minimizing risk. Despite increased investments in AI, concerns about AI risks are also prominent.

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How to Create Unique Customer Journeys to Optimize Business Outcomes

Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation

A one-size-fits-all approach is a great approach – if it’s 2010. With the growth of AI, customers expect – and often demand – a customer journey based on their unique needs and history with your brand.

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Positioning Your Community: How to Find and Deliver Your Community's Unique Value

Speaker: Richard Millington, the Founder of FeverBee

Every community has one, but many are either unaware of what it might be, or how to deliver on it. How to evaluate and compare your community's unique value with your competitors. How to identify and deliver on your community's unique positioning. How to prioritize to maximize your community’s potential.

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How to Use Data to Build Strong Customer Communities

Speaker: Carrie Melissa Jones Founder, Gather Community Consulting

On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value. Plan community-specific research.

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Customer Experience Strategy: How to Measure the Immeasurable

How do you go about creating an awesome customer experience strategy that works for your own customers? Take a second to reflect on the brands you love.

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The 5 Stages of Account-Based Marketing — and How to Win Them All

In this eBook, we’ll walk you through how to leverage strong data and go-to-market tools to unlock the five stages of ABM: define, identify, engage, convert, and connect. Running an ABM program on data you don’t trust means wasted time, resources, and lost revenue. ZoomInfo’s MarketingOS changes all that.

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How to Stay Competitive in the Evolving State of Martech

To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and promote omnichannel marketing.

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How to Overcome the Pain Points of Your CRM

Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.

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How to Overcome the Pain Points of Your CRM

It’s no secret, only 13% of salespeople are satisfied with their CRM. The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey.