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How to Disrupt Your Competition

ShepHyken

Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.

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How to Handle Difficult Customers

ShepHyken

So, there are six more tips on how to handle difficult and angry customers. The post How to Handle Difficult Customers appeared first on Shep Hyken. In any given situation, one or more of these tactics may come in handy. Remember, you’re trying to get the customer to come back.

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Why Customers Make Instant Decisions And How To Effect it

Beyond Philosophy

How to identify valuable areas for customers and use them for effective comparisons. The role of customer expectations and how to align your design with their anticipated experiences. The post Why Customers Make Instant Decisions And How To Effect it appeared first on Beyond Philosophy.

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How to empower frontline employees with AI-driven feedback

Callminer

Read more on how disengagement is prevalent in customer service roles, leading to high attrition rates and decreased effectiveness. Employee engagement is critical to success in customer service.

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Positioning Your Community: How to Find and Deliver Your Community's Unique Value

Speaker: Richard Millington, the Founder of FeverBee

Every community has one, but many are either unaware of what it might be, or how to deliver on it. How to evaluate and compare your community's unique value with your competitors. How to identify and deliver on your community's unique positioning. How to prioritize to maximize your community’s potential.

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How to Say YES – Every Time

ShepHyken

You teach them what they can say, “Yes” to, what they can’t do for the reasons previously mentioned, and how to think in terms of options and alternatives. The post How to Say YES – Every Time appeared first on Shep Hyken. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

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How to Create Unbreakable Brand Loyalty through Emotional Connection

Beyond Philosophy

However, he hasn’t the faintest idea of how to do it from a practical sense. So, assuming that you have identified what you want to evoke, that it propels value for the organization, and that your team understands how to identify customer emotions, you need the actions to help you evoke the proper emotional outcome. Click here.

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How to Use Data to Build Strong Customer Communities

Speaker: Carrie Melissa Jones Founder, Gather Community Consulting

On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value. Plan community-specific research.

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Customer Experience Strategy: How to Measure the Immeasurable

How do you go about creating an awesome customer experience strategy that works for your own customers? Take a second to reflect on the brands you love.

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The 5 Stages of Account-Based Marketing — and How to Win Them All

In this eBook, we’ll walk you through how to leverage strong data and go-to-market tools to unlock the five stages of ABM: define, identify, engage, convert, and connect. Running an ABM program on data you don’t trust means wasted time, resources, and lost revenue. ZoomInfo’s MarketingOS changes all that.

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How to Stay Competitive in the Evolving State of Martech

To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and promote omnichannel marketing.

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How to Overcome the Pain Points of Your CRM

Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.

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How to Overcome the Pain Points of Your CRM

It’s no secret, only 13% of salespeople are satisfied with their CRM. The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey.

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How to Leverage AI to Drive A Better Human Experience for Your Customers

Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design

Join Adam Cutler, Co-Founder and Distinguished Designer at IBM Design, to learn how AI can bring growth, and the opportunity for long-lasting connections that help humans thrive. In this webinar, you will learn how: the use of AI can enhance the human experience in customer interactions.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Now the question is: how to get CX right? Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.