How To Related Topics 
ShepHyken
SEPTEMBER 26, 2018
Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.
ShepHyken
JUNE 30, 2021
So, there are six more tips on how to handle difficult and angry customers. The post How to Handle Difficult Customers appeared first on Shep Hyken. In any given situation, one or more of these tactics may come in handy. Remember, you’re trying to get the customer to come back.
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Beyond Philosophy
OCTOBER 11, 2024
In this episode, we tackle a common problem many businesses face: how to get more actionable customer feedback. Worse, it isn’t always useful and enlightening on what you are doing well, or perhaps more importantly, not so well.
Beyond Philosophy
OCTOBER 4, 2024
How to effectively manage group dynamics by balancing personality types and seniority levels. The post Great Tips on How to Run a Successful Workshop and Motivate Your Audience appeared first on Beyond Philosophy. No, really. The importance of having a clear goal for the workshop and aligning all activities towards achieving it.
Speaker: Richard Millington, the Founder of FeverBee
Every community has one, but many are either unaware of what it might be, or how to deliver on it. How to evaluate and compare your community's unique value with your competitors. How to identify and deliver on your community's unique positioning. How to prioritize to maximize your community’s potential.
Beyond Philosophy
OCTOBER 18, 2024
This Taught Me How to Treat Customers in Distress appeared first on Beyond Philosophy. Why self-service solutions may fail in high-stress scenarios. The critical role empathy plays in building customer loyalty , especially during crises. The post My House Was Recently Flooded!
Beyond Philosophy
OCTOBER 3, 2024
I come away after each episode with a feeling of joy and feeling a bit smarter” Listen to the podcast: [link] The post How to Deal with Rising Customer Expectations to Incredible Success appeared first on Beyond Philosophy. Each brings a unique take on the topic, their own perspective, and plays off each other’s sense of humor.
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value. Plan community-specific research.
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How do you go about creating an awesome customer experience strategy that works for your own customers? Take a second to reflect on the brands you love.
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Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.
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It’s no secret, only 13% of salespeople are satisfied with their CRM. The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey.
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
Join Adam Cutler, Co-Founder and Distinguished Designer at IBM Design, to learn how AI can bring growth, and the opportunity for long-lasting connections that help humans thrive. In this webinar, you will learn how: the use of AI can enhance the human experience in customer interactions.
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Now the question is: how to get CX right? Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
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