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How to Create a Call Center IVR Script

Fonolo

With all that said, writing a strong call center IVR script doesn’t need to feel like a mountainous task. What makes a great call center IVR script? When writing your IVR script, be sure to consider the entire experience and remove unnecessary burden from your customers. Tips for creating your IVR script. What is IVR?

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How to Write an After-Call Survey Script

Fonolo

You might have a carefully crafted questionnaire or script for your after-call survey. Sample After-Call Survey Script. Use this handy sample script as a guide! The post How to Write an After-Call Survey Script first appeared on Fonolo. Introduce surveys by using the customer’s name.

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How to create your first custom call answering script

AnswerConnect

Planning to create your first custom call script? This guide ensures your script responds to your business goals and gives callers a 5* experience. The post How to create your first custom call answering script appeared first on AnswerConnect Blog.

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How to help customer service employees move away from scripts

Toister Performance Solutions

The rep clearly had to follow a script. Unfortunately, none of his scripted troubleshooting steps fixed the issue. Saddling your employees with scripts like this is a terrible idea, though you might be scared to give them more independence. Here's how to make the transition with confidence. How are you today?"

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The Conversational AI Journey: What to Expect from Start to Finish

Speaker: Gary Davis, SmartAction CEO

How automating a customer service call isn’t as simple as using a script from a human interaction. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent. You’ll learn: The internal stakeholders you need to involve and engage to make your conversational AI project a successful one.

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How To Use AI To Drastically Improve Contact Center Script Adherence

MiaRec

Are you frustrated that your agents ignore carefully defined call scripts and just "wing it," often making customer interactions longer than they need to be? Are you looking for a way to enforce script adherence across the board but simply lack the resources to listen to every call and score it for quality assurance ?

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How To Build The Best Cold Calling Scripts [FREE CALL SCRIPT TEMPLATE]

CrazyCall

And now let your imagination rest and get to know how to turn dreams into reality. How to do it? Now, let’s focus on one of the most important factors – the cold calling script. Thus you should do everything to improve the quality of your cold calling script. Why are the cold calling scripts that important?

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.