Beyond Philosophy
OCTOBER 11, 2024
Customer feedback is critical to managing and improving your customer experience but it isn’t easy to get. In this episode, we tackle a common problem many businesses face: how to get more actionable customer feedback. Waterton shares valuable tips on making the feedback process seamless, efficient, and impactful.
CCNG
JULY 9, 2025
Early customer journey maps were designed for feedback, but more organizations today are aiming for tangible outcomes, whether that’s reducing first-call resolution times, enabling self-service options or demonstrating cost savings. “It provides a shared framework and common language for teams to align and execute plans effectively,” he said.
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ShepHyken
MARCH 4, 2025
How would you like to know what made a customer angry or sad, leading them to leave a negative review? Direct feedback is a gift. Take time each quarter maybe even each month to examine this type of feedback. You might say, Ill just ask them, and thats a great answer. But maybe theres another way.
ShepHyken
DECEMBER 17, 2024
Customers spend time answering customer feedback. So, companies should respond to the feedback by showing appreciation for their customers input and making them feel heard by letting them know what actions are taken. When feedback is less than stellar, proactively reach out to understand how to improve.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
PeopleMetrics
JULY 8, 2025
Ask the Right Open-Ended Questions Too many companies tack on a generic comment box after the NPS question: “Why” or “Do you have any other feedback?” Just that change made their open-ended feedback actionable and specific to each NPS segment. Re-measure: fix root causes, then track how your NPS changes. Your “why” is the story.
ShepHyken
MAY 5, 2025
How can schools empower students to achieve their future goals, both academically and in sports? How can schools create a system that effectively responds to feedback from students and parents? IMG Academy uses Net Promoter Score (NPS) to measure satisfaction and drive real improvements based on student and parent feedback.
Advertiser: Vanilla Forums
In this eBook, we’ll show you: How to gather, prioritize, and select the best ideas from your customers and stakeholders. How to make internal feedback more effective and inclusive. How to make more strategic product roadmap decisions based on data, not opinions.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Advertiser: Vanilla Forums
In this eBook, we’ll show you: How to gather, prioritize, and select the best ideas from your customers and stakeholders. How to make internal feedback more effective and inclusive. How to make more strategic product roadmap decisions based on data, not opinions.
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
How to set and manage CX expectations. How to get the best possible feedback from customers. The specific actions and strategies crucial to driving a solid CX will be explained in relevant ways to enable attendees to make a difference in their own organizations. The steps necessary to define CX strategy.
Speaker: Scott Baldwin of ProductBoard
Listening to the voice of the customer (VoC) and utilizing product feedback and ideation are some of the most effective ways to do just that. How can they work together and leverage the power of community to address each of the aspects of Product Excellence? How product managers and community managers can work effectively together.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Are you having trouble trying to decipher impractical or conflicting feedback? 👍 In this webinar, expert Tim Buteyn will give you some scenario-specific strategies on how to get things back on track with your SMEs when things have gone south.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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