Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

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Surveys Feedback Banking Best practices 83

Lumoa

JUNE 2, 2022

There is no doubt that customer feedback is one of the most valuable resources that companies have available. When used properly, reviews and other types of feedback allow enterprises to develop engaging marketing campaigns , design better products, and make strategic decisions based on what customers expect from their products and services.

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Feedback Best practices Surveys Enterprise 83

ShepHyken

DECEMBER 25, 2023

These adjustments can make a big difference in how customers interact with your brand online. When customers interact with your digital channels, their behaviors can provide valuable feedback. Embrace this feedback and be willing to adjust and refine the digital experiences in response to customer preferences and interactions.

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Multichannel Analytics Feedback Metrics 217

Select VoiceCom Blog

MARCH 8, 2022

Apart from bringing in revenue, they also provide real-time solutions in the form of feedback that could impact an organisation’s overall operations. The post How to Effectively Acquire and Analyse Customer Feedback appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

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Feedback Telemarketing outsourcing Metrics 98

Tethr

APRIL 24, 2024

Learn how to improve your call center coaching and give agents valuable feedback with these effective tips and real-life examples.

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Coaching Call Center Feedback 62

ShepHyken

SEPTEMBER 18, 2020

He writes about visualizing customer feedback in order to motivate your business to succeed. You can read just as many articles about the importance of customer feedback in operating your business successfully. After all, when faced a bunch of numbers on a scale chart, how likely is it that your eyes will gloss over?

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Feedback Customer Service Surveys Accountability 307

ShepHyken

JANUARY 30, 2019

It may be one of the best feedback questions I’ve ever heard. I’m often asked by clients how to get more responses from customers who are sent surveys. Just promise that it won’t take a lot of time – a minute or less – and watch how many more surveys your customers take. Sure, I’ll give them an extra minute of my time.

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Feedback Surveys Customer Service Personalization 271

delighted

APRIL 1, 2024

Even negative feedback can alert you to what needs to change in order to make your events more successful. Keep reading to learn how to effectively capture the attendee experience with post-event surveys. A post-event survey is a questionnaire intended to collect valuable feedback from attendees following an event.

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Surveys Feedback Best practices Construction 100

Help Scout

AUGUST 22, 2023

Learn about the stages of creating a customer feedback loop and discover how you can use customer feedback to improve your business. Read the full article

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Feedback 80

CCNG

MARCH 8, 2023

You know that preventing these types of scenarios is key to keeping morale high and productivity consistent—but how? In this blog post, we're discussing how to recognize warning signs and prevent contact center agent apathy before it affects performance metrics (and profits!).

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Morale Contact Center CCNG Agent burnout 195

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

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Analytics Feedback Metrics Surveys 83

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 101

Feedback Benchmark Surveys Analytics 101

HelpCrunch

OCTOBER 25, 2023

Different types of customer feedback can be incredibly useful for your business. Not only can it validate what you’re doing right, but it can also pinpoint issues that may need to be addressed and improved. [ … ] The post 5 Types of Customer Feedback: How to Gather, Process, and Enjoy It appeared first on The HelpCrunch blog.

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Feedback Customer Service 62

Nicereply

NOVEMBER 7, 2023

Delivering negative feedback shouldn’t dismantle—it should empower. Right up until you have to give them negative feedback. Negative feedback can be uncomfortable and nerve-wracking for everyone, whether they’re giving it or receiving it. These are general tips for giving feedback in all situations.

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Feedback Construction Scripts Engineering 59

GetFeedback

APRIL 23, 2021

Best practices for collecting and responding to both positive and negative customer feedback.

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Feedback Best practices 158

delighted

APRIL 19, 2023

Online survey distribution methods (think email, link, and website surveys) get great response rates and garner high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while their experience is still fresh. QR code surveys fill that niche for real-world feedback. Why create a QR code survey?

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Surveys Feedback Best practices Marketing 90

Help Scout

AUGUST 22, 2023

These customer feedback email templates take the guesswork out of how to ask. Every customer-facing team should be asking for constructive insights from their customers. Read the full article

Feedback 52

Feedback Construction 52

ClientSuccess

JULY 20, 2022

As a CSM, you understand firsthand how critical customer feedback is to the ongoing satisfaction of your customers and the success of your business. but until you know for sure exactly what a customer is thinking, how they are feeling, and what ideas they can bring to the table, you can never be truly comfortable.

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Feedback Surveys Accountability 89

PeopleMetrics

AUGUST 22, 2022

They expect that if they take the time to provide personal feedback, the company should take the time to provide personal follow-up. Closed-loop customer feedback provides businesses with a reliable, structured approach to collecting, analyzing, and implementing the feedback they received from customer satisfaction surveys.

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Feedback Surveys Metrics Journey mapping 71

JustCall

OCTOBER 17, 2023

This is why real-time feedback is critical for a brand that practices active listening and customer empathy. This is why real-time feedback is crucial. How Automated Feedback Mechanism Can Bridge The Gap Now that we’ve identified the pain points let’s explore how automated survey tools can solve each of these challenges.

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Surveys Feedback Metrics Construction 52

GetFeedback

FEBRUARY 4, 2021

Three ways to prove the return on investment of your ecommerce feedback program.

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Feedback 174

AWS Machine Learning

APRIL 24, 2024

The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback. In this post, we share how we analyzed the feedback data and identified limitations of accuracy and hallucinations RAG provided, and used the human evaluation score to train the model through reinforcement learning.

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Engineering Feedback Construction Analytics 68

Nicereply

APRIL 11, 2023

How can you create feedback forms your customers want to answer? Use these best practices and checklists to turn your feedback forms into key sources of customer insights for your business. Without customer feedback, you’re in the dark. That’s why using feedback forms to collect your customer’s opinions is indispensable.

Best practices 52

Best practices Feedback Surveys Airlines 52

ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

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Feedback Surveys Technical Support Personalization 232

GetFeedback

JUNE 15, 2021

This guide will walk you through asking for, and then acting on, ecommerce customer feedback for your business.

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Feedback 109

ShepHyken

NOVEMBER 13, 2020

He writes about what specifically makes feedback effective in helping you improve your customer service. Feedback, the one thing that businesses know that they need but dread to receive it at the same time. But at the end of the day, it’s the feedback that makes or breaks a company. Should You Ditch NPS for “Real Feedback”? .

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Feedback Customer Experience Surveys Construction 310

delighted

JANUARY 18, 2022

Have you ever been asked a question you weren’t sure how to answer? You want your employees to be able to quickly and accurately give you feedback about, say, the recruitment process at your company, or for your customers to tell you what they think about your product or service, right? Not to worry.

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Surveys Feedback Chatbots Best practices 92

ProProfs Blog

DECEMBER 6, 2019

Immediately after an Uber ride, you are asked a heartfelt question, “ How was your recent trip with (the driver’s name)? Giving feedback at that time can feel like a task sometimes, especially when you are in a hurry to start/end your day. The organizations that proactively invite and accept customer feedback have a better brand image.

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Feedback Surveys Benchmark Sales 124

Comm100

APRIL 2, 2024

Understanding CSAT and its importance Before we delve into how to improve CSAT score, it’s crucial to understand what CSAT is and why it matters. Now let’s explore how to improve CSAT score with a 6-step strategy. CSAT measures customer satisfaction with a product, service, or a specific interaction.

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Wait times Feedback CRM Surveys 90

C3Centricity

FEBRUARY 13, 2024

Last week I spoke about the importance of actioning customer feedback. This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market.

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Feedback Surveys Marketing Customer Experience 90