ShepHyken
JANUARY 14, 2025
How do personal interactions complement technology in creating a seamless customer service experience? How can AI be leveraged to provide personalized customer service interactions? ” “With AI’s evolving capabilities, you’ll soon be able to market to a large market but with a personal touch.
Beyond Philosophy
OCTOBER 11, 2024
In this episode, we tackle a common problem many businesses face: how to get more actionable customer feedback. Colin shares an example of a milkman who improved efficiency but lost personal connection with customers, ultimately losing Colin’s wife business. We also warn about the dangers of over-automating customer experiences.
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CCNG
JULY 9, 2025
For example, customer recommendations and referrals, customer service experiences at other brands, discussion on online forums and customers’ own personal experiences all play a part and need to be considered. One major risk is oversimplifying the customer inputs that impact the journey. Robbins also noted the importance of accountability.
ShepHyken
JUNE 3, 2025
Heres a simple five-step process to get you thinking about how to create the Remember When experience: Create an Experience Worth Remembering: If you dont have that, stop here and start working on your overall customer experience. And as good as these experiences are, are they good enough to get customers to return?
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. Through actual case studies, Steve will analyze companies that have harnessed the potential of AI-driven conversations to transcend CX boundaries.
AWS Machine Learning
APRIL 10, 2025
Personalized outbound communication can be a powerful tool to increase user engagement and conversion. To achieve this, you can use Amazon Personalize to generate user-personalized recommendations and Amazon Bedrock to generate the text of the email. Train an Amazon Personalize Top picks for you recommender.
Toister Performance Solutions
OCTOBER 10, 2024
I learned how to better respond to questions I couldn't answer, such as "I'm not sure, so let me go find out for you." If you have access to LinkedIn Learning, try How to Design and Develop Training Programs. Create a personal development plan. But I so badly wanted to do better. You've had those experiences, too.
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map. How to make your customer *want* to spread the word. How to build and leverage authentic relationships with your customers.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Brands that connect with customers on a personal, emotional level will be more successful than others. Learn how to humanize your brand by embracing empathy, creativity and compassion to drive real results. In this webinar you’ll learn: Why emotions drive your business, where to start and how to bring out the human side of your brand.
Advertiser: ZoomInfo
Whether it’s a business deal or a personal connection, they are a driving force to solidify a foundation of trust. This guide will examine the market forces at play, shifting buyer trends, what conversational marketing is, how to leverage it, and the tactics involved in adopting conversational marketing for a B2B demand generation strategy.
Advertiser: ZoomInfo
This customer success playbook outlines best in class data-driven strategies to help your team successfully map and optimize the customer journey, including how to: Build a 360-degree view of your customer and drive more expansion opportunities. Create highly targeted segments to drive more contextual and personalized engagements.
Speaker: Bryan Horn, Founder, CS Solutions
Further and further down the rabbit hole you fall, and each time you're transferred, the waiting room music plays longer and longer, and the person at the end of the line knows less and less about you and your problems. After the call, you've probably popped a blood vessel.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
In today's customer experience environment, many customers are looking to get immediate answers without having to talk to a live person. With so many options out there, how can you successfully add an Intelligent Virtual Assistant (IVA) to the phone channel to help your customers serve themselves?
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