ProProfs Blog

DECEMBER 20, 2019

79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Businesses are using live chat increasingly because live chat instills confidence in the customers. Amazing isn’t it! . What is Live Chat?

Customer Support 124

Customer Support Marketing Sales Wait times 124

JustCall

AUGUST 25, 2022

What Is a Warm Transfer? Is it Important for Your Business? Therefore, it is important to understand what warm transfers are and how it is going to shape the backbone of your business. What is a Warm Transfer? Brands are evolving on a highly competitive ground today.

Transportation 52

Transportation Accountability Best practices Consulting 52

ProProfs Blog

DECEMBER 6, 2021

New software solutions are released frequently, and you can always find a better and more robust alternative to meet your needs. This is what we’re going to discuss in this post – tools similar to Wufoo so that you can upgrade the way you build online forms, share them with your audience, and collect data. What is Wufoo?

Surveys 78

Surveys Enterprise Feedback CRM 78

AWS Machine Learning

JULY 6, 2023

Many organizations choose SageMaker as their ML platform because it provides a common set of tools for developers and data scientists. In this post, we cover the benefits for SaaS platforms to integrate with SageMaker, the range of possible integrations, and the process for developing these integrations.

SaaS 76

SaaS Accountability APIs Engineering 76

AWS Machine Learning

AUGUST 14, 2023

Amazon SageMaker JumpStart is a machine learning (ML) hub offering algorithms, models, and ML solutions. You can also access the foundation models thru Amazon SageMaker Studio. Instruction tuning is a technique that involves fine-tuning a language model on a collection of NLP tasks using instructions.

Engineering 71

Engineering APIs Chatbots Scripts 71

CSM Magazine

DECEMBER 18, 2023

So much so, that those disgruntled customers often choose to take their business elsewhere. Fully automated systems that funnel customers into an endless loop of recordings will certainly negatively impact your bottom line. Customer Service should be a human experience. The most recent one from 2020 had some shocking results.

Personalization 52

Personalization Customer Service Multi-channel support Surveys 52

AWS Machine Learning

AUGUST 3, 2023

In some cases, a more custom solution might be needed along with the service to solve a very specific problem. We demonstrate how you can combine well-known ML solutions with postprocessing to address this problem on the AWS Cloud. Solution overview The following diagram illustrates the solution architecture.

APIs 63

APIs Scripts Engineering Technical Support 63

NobelBiz

AUGUST 22, 2023

Unlike traditional phone systems, VOIP operates by converting your voice into packets of data, transmitting them over the web, and reassembling them at the destination. Tailored exclusively for contact centers, the VOIP solution from NobelBiz ensures the lowest cost-per-minute, seamlessly directing calls through optimal routes.

voip 98

voip Telecommunications Contact Center Contact center software 98

AWS Machine Learning

AUGUST 2, 2023

Amazon Kendra reimagines search for your websites and applications so your employees and customers can easily find the content they are looking for, even when it’s scattered across multiple locations and content repositories within your organization. Images can often be searched using supplemented metadata such as keywords.

Enterprise 71

Enterprise Healthcare APIs Big data 71

Global Response

JANUARY 22, 2024

Across all industries, outsourcing continues to help businesses save money, streamline processes, and gain a competitive advantage. And it’s not just large companies: In 2023, 90% of small businesses across industries planned to outsource. The global business process outsourcing market is worth more than $260 billion.

outsourcing 62

outsourcing Healthcare Best practices Business Process Outsourcing 62

AWS Machine Learning

JUNE 9, 2022

SageMaker JumpStart provides one-click fine-tuning and deployment of a wide variety of pre-trained models across popular ML tasks, as well as a selection of end-to-end solutions that solve common business problems. In this post, we’re excited to announce that all trainable JumpStart models now support incremental training.

Scripts 66

Scripts APIs Enterprise Accountability 66

AWS Machine Learning

AUGUST 30, 2023

The proposed solution in this post uses fine-tuning of pre-trained large language models (LLMs) to help generate summarizations based on findings in radiology reports. Our solution uses the FLAN-T5 XL FM, using Amazon SageMaker JumpStart , which is an ML hub offering algorithms, models, and ML solutions.

Healthcare 113

Healthcare APIs Scripts Metrics 113

JivoChat

JULY 19, 2023

Learn How to Sell Furniture Online and Where Do you know how to sell furniture online? If you have a physical furniture store and want to expand your business by opening an ecommerce store or you are planning to begin a new business in this sector, knowing how to create a website and sell online are important skills.

Analytics 57

Analytics Marketing Sales Accountability 57

Hodusoft

DECEMBER 28, 2022

Businesses need a strong communication strategy to deliver seamless customer experiences. With advanced call center management techniques in place, businesses can tap into the potential of their team and use it as an effective tool to drive brand loyalty and prosperity. Why do businesses need call center management?

Best practices 52

Best practices Call Center Metrics call center software 52

Back Office Centers

JANUARY 9, 2024

For businesses, a professional back office outsourcing service may be a useful strategy for increasing productivity, cutting costs, and freeing up funds for other initiatives. Prioritize your assessment of your unique demands. Another important consideration in your choice should be the service provider’s reputation.

outsourcing 40

outsourcing Business Process Outsourcing Accountability industry standards 40

JustCall

APRIL 12, 2023

Thinking of investing in auto dialer software for your call center or sales team? You can create dialing campaigns with specific objectives and ensure that your customers connect to available agents or an interactive voice response (as the situation presents itself). A wise decision! Let’s jump right in. What is an Auto Dialer?

Scripts 52

Scripts Sales CRM Contact Center 52

ProProfs Blog

JUNE 26, 2020

Common customer service terms will help operators get accurate understanding of the field and enhance their abilities when providing solutions to your customers. Agent Performance Reports help you analyze the performance of your agents. But, where to start? Learn the commonly used customer service and support lingo. Agent/User.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

JivoChat

SEPTEMBER 19, 2021

Choosing which is the best ecommerce platform for creating your online store, whether you are beginning a new business or want to expand your sales to the internet, is a fundamental step to be successful. . Your priorities must be put on the list when deciding on the platform you will use. .

Analytics 52

Analytics B2B Sales Marketing 52

Comm100

OCTOBER 30, 2020

Maybe you even calculated the ROI your specific company can generate by using chatbots. Now it’s time to take the next step – choose the best chatbot platform for your website and significantly improve your customers’ and agents’ experiences. It’s time to choose a partner that will help you get there.

Chatbots 59

Chatbots Technology CRM industry standards 59

Comm100

JANUARY 29, 2021

Maybe you even calculated the ROI your specific company can generate by using chatbots. Now it’s time to take the next step – choose the best chatbot platform for your website and significantly improve your customers’ and agents’ experiences. It’s time to choose a partner that will help you get there.

Chatbots 52

Chatbots Technology CRM industry standards 52

JivoChat

OCTOBER 28, 2021

Do you worry about having your data leaked on the internet or used for unwanted purposes, such as fraud? Also, if you have a small office, this will enable you to protect all of your computers, reducing the risk of having your business information vulnerable on the internet. . Secure internet. Strict no-logs policy.

Banking 52

Banking Customer Support Accountability Technology 52

JivoChat

FEBRUARY 23, 2022

Do you want to create a website for your company, but you’re worried about the need of having coding and design skills? A CMS software also has a blogging feature but is different from these platforms because it gives you more control over designing your website, and the content formats you can include. What Is a CMS Software?

Engineering 52

Engineering Analytics CRM Customer Support 52

bold360 Blog

OCTOBER 3, 2019

A way that offered experiences you couldn’t have any other way – co-browsing, file transfer, and integrated remote control. Live chat is, well, boring. A decade ago, it was exciting; a new way to engage with customers. A way that delivered an excellent experience and was super-efficient. Flash forward to today’s reality.

Technical Support 40

Technical Support Metrics Engineering Self service 40

AWS Machine Learning

NOVEMBER 30, 2023

Building foundation models (FMs) requires building, maintaining, and optimizing large clusters to train models with tens to hundreds of billions of parameters on vast amounts of data. Customers such as Stability AI use SageMaker HyperPod to train their foundation models, including Stable Diffusion. “As

Scripts 112

Scripts Engineering Management Government 112

AWS Machine Learning

FEBRUARY 12, 2024

This post is co-written with Kostia Kofman and Jenny Tokar from Booking.com. As a global leader in the online travel industry, Booking.com is always seeking innovative ways to enhance its services and provide customers with tailored and seamless experiences. Using SageMaker on-demand available instances allowed for a tenfold wait time reduction.

Engineering 112

Engineering Wait times Metrics Accountability 112

AWS Machine Learning

AUGUST 11, 2023

SageMaker JumpStart is the ML hub of Amazon SageMaker that provides access to pre-trained foundation models (FMs), LLMs, built-in algorithms, and solution templates to help you quickly get started with ML. In this post, we show how you can perform zero-shot classification using pre-trained models in SageMaker Jumpstart.

Scripts 75

Scripts Finance Construction APIs 75

Comm100

MAY 13, 2016

60% of consumers decided against conducting a business transaction due to a poor service experience , according to a 2014 report conducted by American Express. It’s clear that failing your customers, no matter how difficult they are, can lose your company a great deal of business. The Demanding Customer.

Self service 41

Self service Surveys Customer Service Feedback 41

JivoChat

FEBRUARY 22, 2023

If you want to get in on the action, understanding how to outsource ecommerce operations is essential. If you want to get in on the action, understanding how to outsource ecommerce operations is essential. from 2023 to 2030. This growth reflects the increasing demand for outsourcing today and for the years to come. Let’s get into it.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

AWS Machine Learning

OCTOBER 6, 2023

We also demonstrate how to deploy these pre-trained models on Amazon SageMaker. The encoders can then be used for zero-shot transfer learning for downstream tasks. These models process and generate content across various data forms, like text and images. In this post, we provide an overview of popular multimodality models.

Scripts 99

Scripts Engineering Best practices Enterprise 99

Dialer 360

MARCH 8, 2019

Companies and businesses were also keeping on receiving many of incoming more than 65% complaints. An analysis is, a customer has stopped doing business with industry as because of bad service. How E-Commerce Help in Call Center Industry. As well as behavior and business potential etc. Intelligent call routing.

Contact Center 26

Contact Center call center software Call Center Interactive Voice Response 26

Callminer

JULY 30, 2020

Still, responding to complaints about bad customer service can be difficult, even for your best call center agents. That’s why it’s important to train your call center representatives on effective conflict resolution techniques and leverage the right technologies to support ongoing coaching and training.

Call Center 265

Call Center Customer Service Scripts Coaching 265

JustCall

APRIL 12, 2023

In an increasingly digital working environment, empowering your teams with enterprise collaboration tools has become paramount. Though Skype was an invaluable video communication platform for many businesses, its past popularity has been eclipsed by newer tools designed to address the pain points of today’s virtual workplace.

Enterprise 52

Enterprise APIs Contact Center Feedback 52

Callminer

NOVEMBER 25, 2019

However, the exact tools and approach you employ at your call center for this purpose should align with your center’s mission and personnel. However, the exact tools and approach you employ at your call center for this purpose should align with your center’s mission and personnel. Types of Call Centers.

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

JivoChat

AUGUST 27, 2023

The rise of E-commerce has revolutionized the world of shopping and business, reshaping traditional practices and paving the way for a digital marketplace. In this comprehensive article, we will delve into the vital building blocks necessary to construct a solid foundation for your E-commerce venture and start your business the right way.

CRM 75

CRM Technical Support Analytics Customer Support 75

AWS Machine Learning

MARCH 28, 2023

It requires several steps, including preprocessing of the data, building, training, evaluating, and then fine-tuning multiple ML models that can reliably predict anomalies in your asset’s data. Such an evaluation is usually performed as part of a proof of concept (POC) and is the basis for a business case.

Accountability 68

Accountability APIs Engineering Enterprise 68

AWS Machine Learning

MARCH 15, 2024

There are multiple challenges when working with medical domain datasets and building ML solutions, including patient privacy, security of personal data, and certain bureaucratic and policy restrictions. This is a guest blog post written by Nitin Kumar, a Lead Data Scientist at T and T Consulting Services, Inc. So why hasn’t it been used yet?

Healthcare 100

Healthcare Government Best practices Engineering 100

AWS Machine Learning

APRIL 18, 2023

In this post, we demonstrate how we can use Amazon SageMaker JumpStart to easily fine-tune a large language text generation model on a domain-specific dataset in the same way you would train and deploy any model on Amazon SageMaker. Although LLMs are capable of performing various NLP tasks, they are considered generalists and not specialists.

Finance 66

Finance Scripts APIs Sales 66