The Northridge Group

MARCH 14, 2023

If healthcare managers and small-to-medium-sized business (SMB) healthcare practitioners can agree on anything, it’s that acquiring new patients is both costly and challenging. Conversely, retaining existing patients is far more achievable and economically viable, especially in the ultra-competitive modern healthcare marketplace.

Healthcare 142

Healthcare Technology Self service Analytics 142

JustCall

AUGUST 8, 2023

In the last few years, artificial intelligence (AI) has taken over operations in several industries. Healthcare is not far behind. In an industry that runs primarily on the manual skill of doctors, nurses, and other healthcare workers, AI technology has integrated seamlessly into crucial procedures to ensure scaling and optimization.

Healthcare 52

Healthcare Chatbots Self service Consulting 52

Quality Contact Solutions

MAY 13, 2021

The pandemic undoubtedly disrupted the healthcare sector as it did for most industries. Business needed to go on, and outbound telemarketing services for the healthcare industry helped facilitate just that…. Here are some ways the healthcare industry is using outbound telemarketing : 1. Appointment setting.

Telemarketing 92

Telemarketing Healthcare outsourcing Upselling 92

Help Scout

JULY 1, 2021

Every industry has its nuances. Take healthcare, for example: Outside of differing cultural norms, there are also laws pertaining to things like storing information or interacting with customers. For those working support jobs in healthcare, it can be an especially difficult landscape to navigate.

Healthcare 105

Healthcare Customer Service Feedback Surveys 105

kommunicate

JUNE 18, 2022

The post 5 Ways AI Chatbots are Changing the USA Healthcare Industry appeared first on Kommunicate Blog. These were the exact words used by Sundar Pichai in 2018 in his demo of Google Duplex, an AI-powered voice agent that is an added feature to Google Assistant. Sure enough, fast forward to four years later, [.].

Healthcare 98

Healthcare Chatbots 98

Helpware

JANUARY 24, 2023

But, for the global health industry - as contagions spread and hospitals faced unprecedented demand - the coronavirus pandemic has been a period of forced, rapid transition.

Healthcare 66

Healthcare Customer Experience 66

Cyara

SEPTEMBER 21, 2023

Artificial intelligence (AI) has taken many industries by storm in recent years. This is especially true in healthcare, where the pandemic drove a surge in AI use that touched nearly every aspect of patient care and service delivery.

Healthcare 136

Healthcare Chatbots 136

Ansafone

NOVEMBER 29, 2021

Call centers are a reliable resource that can provide a helping hand and listening ear to help manage the challenges faced by organizations in the healthcare industry. Care centers, hospitals, and other health-related offices open their … Key Call Center Services for the Healthcare Industry Read More ».

Healthcare 62

Healthcare Call Center Contact Center Management 62

ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers.

Healthcare 318

Healthcare Advertising Education Technology 318

TELUS International

DECEMBER 7, 2020

Discover how the flu season, open enrollment and ongoing global pandemic are challenging the healthcare industry to hire and scale smartly this winter.

Healthcare 114

Healthcare Customer Service 114

kommunicate

AUGUST 6, 2023

Last Updated on August 6, 2023 Large language models like ChatGPT(OpenAI), Bard(Google), Claude(Anthropic), and LLaMA(Meta) have seen a significant rise in its usage across different industries. But healthcare is a very complex industry. [.] The post State of Conversational AI in Healthcare appeared first on Kommunicate Blog.

Healthcare 92

Healthcare Chatbots Customer Support 92

Zappix

JANUARY 3, 2024

With high-profile customers and industry-leading partners, Zappix is bringing On-Demand Digital Customer Service and Digital Patient Engagement Solutions to patients and consumers. The post Sales Manager (Healthcare) appeared first on Zappix.

Healthcare 52

Healthcare Sales Management Big data 52

Global Response

NOVEMBER 21, 2023

Healthcare BPO providers deliver high-quality, high-touch customer service—and more—to support internal teams and improve empathy, accuracy, security and satisfaction of your call center, while providing necessary support to your internal teams. How exactly does BPO enhance your healthcare support? The solution?

Healthcare 62

Healthcare outsourcing Call Center Personalization 62

LiveVox

OCTOBER 23, 2023

While often associated with industries like retail and hospitality, CX has also emerged as a transformative force in healthcare management. From optimizing patient interactions to streamlining administrative processes, integrating CX principles has reshaped the healthcare landscape, ushering in a new era of patient-centric care.

Healthcare 83

Healthcare Management Customer Experience 83

kommunicate

OCTOBER 28, 2020

A number of industries started to believe they can be a great help for their business and can support when they are focussed on fixing a number of other issues.A The post COVID-19: Driving Growth of Chatbots in The Healthcare Industry appeared first on Kommunicate Blog. number of such [.].

Healthcare 98

Healthcare Chatbots Customer Support 98

HGS

MAY 22, 2018

3 Ways Healthcare Engagement Models Differ from Other Industries. Austin Ridgeway, Director, HGS Healthcare. Over the past couple of years, there has been a lot of industry buzz about what retail can teach healthcare about engagement strategies.

Healthcare 100

Healthcare B2C Government Analytics 100

Inbenta

NOVEMBER 3, 2022

There’s no denying it: the healthcare industry is experiencing rapid changes and advancements in technology every year. In fact, an extensive study by Verified Market Research showed that the healthcare chatbot’s market size is currently valued at USD 194.85 What is a Healthcare Chatbot? Read full case study].

Healthcare 96

Healthcare Chatbots Morale Transportation 96

Zappix

FEBRUARY 28, 2024

In an era of digital innovation and convenience, industries across the spectrum are witnessing a paradigm shift towards self-service solutions. Healthcare, traditionally known for its intricate webs of paperwork and long wait times, is no exception to this trend.

Self service 52

Self service Healthcare Benchmark Wait times 52

SmartAction

OCTOBER 26, 2023

The healthcare landscape underwent a profound transformation in the aftermath of the COVID-19 pandemic, reshaping the traditional roles of Interactive Voice Response (IVR) systems and contact centers. In response to this seismic shift, healthcare organizations rapidly adapted to the new reality, leveraging technology in innovative ways.

Healthcare 66

Healthcare Interactive Voice Response Virtual Agent Self service 66

kommunicate

JULY 29, 2022

Last Updated on July 29, 2022 In the healthcare industry, every fraction of time weighs significance. In this post-pandemic world, healthcare providers have to be more keen-eyed with their approach to customer service. [.].

Healthcare 52

Healthcare Chatbots Customer Service 52

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue. says Nisheet Goenka, VP of Engineering at MDaudit.

Healthcare 101

Healthcare Engineering SaaS Analytics 101

Quality Contact Solutions

JUNE 1, 2022

We are excited to share that Quality Contact Solutions has been named a Top 10 Healthcare BPO for 2022 by Healthcare Business Review , a trusted source by healthcare leaders for information on managing healthcare business and operations. Learn more about our healthcare BPO solutions. Read the full article.

Healthcare 98

Healthcare Telemarketing Business Process Outsourcing outsourcing 98

JustCall

OCTOBER 22, 2023

Seeing this trend, healthcare providers are discovering ways to imbibe a patient-centric outlook to deliver to expectations. Among the various facets of healthcare undergoing transformation, workflows relating to availability and accessibility are experiencing the greatest paradigm shift. for the forecast period of 2023-2033.

call center software 52

call center software Healthcare Call Center Interactive Voice Response 52

Contact Center Pipeline

JULY 23, 2020

While many folks at all levels in all industries are working from home, this article focuses on contact center agents within healthcare environments moved […]. Just about everywhere you look, people are “working from home.” Yet, this is not the way it was intended to happen!

Healthcare 147

Healthcare Contact Center Call Center 147

The Northridge Group

APRIL 25, 2023

For decades, patients have had limited options for accessing healthcare services, scheduling appointments, or even paying bills. The traditional healthcare journey for a patient looked something like the following scenario. Chatbots are also catching on in the healthcare industry.

Healthcare 67

Healthcare Technology Self service Chatbots 67

kommunicate

DECEMBER 24, 2022

They are completely transforming the way we live and are a leading force in almost all industries across the globe. The healthcare industry, in particular, has reaped the many benefits of chatbots. The post 7 Best Chatbots in Healthcare That Enhance the Patient Experience appeared first on Kommunicate Blog.

Healthcare 95

Healthcare Chatbots 95

Ansafone

AUGUST 30, 2018

Healthcare Contact Center Best Practices Medical centers have unique needs that require healthcare call center companies to ensure compliance with federal regulations, careful handling of high call volumes and delivery of meaningful customer experiences along with implementation of industry best practices [crosslink].

Best practices 162

Best practices Healthcare Call Center outsourcing 162

kommunicate

OCTOBER 28, 2020

A number of industries started to believe they can be a great help for their business and can support when they are focussed on fixing a number of other issues.A The post COVID-19: Driving Growth of Chatbots in The Healthcare Industry appeared first on Kommunicate Blog. number of such [.].

Healthcare 75

Healthcare Chatbots Customer Support 75

Uniphore

JANUARY 21, 2022

These are just a few of the patient service challenges healthcare leaders are grappling with today. How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? Healthcare consumers are overwhelmed and frustrated.

Healthcare 98

Healthcare Virtual Agent Interactive Voice Response Self service 98

JustCall

OCTOBER 16, 2023

Improving healthcare support is a priority for hospitals and healthcare institutions across the board. Unsurprisingly, data predicts that augmented reality and virtual reality in the healthcare market will reach USD 11.3 But the twist is that this ongoing process is increasingly becoming virtual. billion by 2030.

Healthcare 52

Healthcare Interactive Voice Response Wait times Abandon Call 52

Call Experts

SEPTEMBER 8, 2023

In the healthcare industry, a HIPAA-compliant answering service is your ultimate healthcare ally. For call centers specifically serving the healthcare industry, compliance with HIPAA regulations isn’t just a legal requirement but a crucial aspect of providing top-notch customer service.

Answering services 52

Answering services Healthcare Call Center Education 52

VirtualPBX

JULY 13, 2023

Below are three examples of call routing by industry flows suggest by Artifical Intelligence (AI). call routing flow for a business in the legal industry Welcome Message: Start with a professional and friendly greeting, thanking the caller for reaching out to the law firm. Emphasize the commitment to patient care and well-being.

Healthcare 98

Healthcare Consulting Consulting Finance 98

ConvergeOne

JUNE 27, 2023

Healthcare employees know that securing sensitive patient information in compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations is critically important. However, the methods through which healthcare professionals must secure personal health information have changed over the years.

Healthcare 64

Healthcare Accountability Personalization Enterprise 64

Hodusoft

MAY 20, 2020

In this regard, tailored visual healthcare experience with a call center solution in place will surely help the patients to communicate with doctors when needed. Challenges of Healthcare Industry. There are several challenges related to calling in the healthcare industry. Major of the problems include-.

Contact center software 52

Contact center software Healthcare Contact Center Abandon rate 52

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. Regulations in the healthcare industry call for especially rigorous data governance.

Healthcare 91

Healthcare Government Engineering APIs 91

MiaRec

JULY 3, 2023

While adopting a Voice Analytics solution can improve agent performances and business operations, contact centers in highly regulated industries such as healthcare must ensure that any solution they adopt adheres to strict compliance regulations, lest they want to pay severe fines.

Healthcare 85

Healthcare Contact Center Analytics 85