TechSee

FEBRUARY 19, 2024

Further advances, such as contextually aware AI-powered agent assistants, will have an even more profound impact. However, a next-generation interaction with an LLM-powered AI agent, whether through chat, email, voice or video, could meaningfully close the customer experience gap.

Virtual Agent 124

Virtual Agent Chatbots Enterprise Wait times 124

Totango

JANUARY 3, 2024

Now, as we step into a new year, we’re witnessing an evolution of customer success, and there’s a new and improved Totango to help enterprise business leaders deliver business results and drive customer outcomes. By consistently reinventing ourselves, we ensure we’re always ready to meet your business needs.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications.

Best practices 121

Best practices Government Engineering Accountability 121

Totango

JANUARY 22, 2024

Additionally, our CAB members are buzzing about AI. Half of them predict that the excitement and potential for AI usage within CS teams and application in CS software will continue to build. We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

TechSee

JANUARY 12, 2023

Since launching just six months ago, millions of customers and technicians have used TechSee’s Visual Intelligence’s (VI) AI to successfully set up their devices, visually troubleshoot issues, and confirm successful resolutions to all sorts of issues. Making The Jump to Mobile-Native AI. The savings and CX impact has been incredible.

APIs 109

APIs Enterprise SaaS Chatbots 109

ShepHyken

DECEMBER 23, 2022

Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future. They share their top 5 unified communications predictions for 2023. Predictable. Our prediction? Top 5 UC Predictions for 2023.

Surveys 173

Surveys Education Enterprise Technology 173

AWS Machine Learning

SEPTEMBER 28, 2023

Enterprises today face major challenges when it comes to using their information and knowledge bases for both internal and external business operations. Although enterprise knowledge bases have, over time, improved the customer experience, they can still be cumbersome and difficult to use.

Enterprise 94

Enterprise Real estate Chatbots Construction 94

TechSee

JANUARY 9, 2023

The proliferation of incredibly capable smartphones and IoT devices enables today’s field organizations to better support, guide, optimize and even virtualize their operations. . Integrating Vision Through Artificial Intelligence (AI). Computer Vision AI is a technology that enables computers to see, recognize, and process images.

Technology 109

Technology Telecommunications Self service Consulting 109

Balto

JANUARY 25, 2024

Balto uses generative AI to revolutionize QA call scoring St. Generative AI is able to score calls better than any other QA tool can, it is our unparalleled solution.” About Balto Balto unites agents with AI to enable better conversations that deliver results.

Contact Center 69

Contact Center Coaching Education Enterprise 69

kommunicate

DECEMBER 27, 2023

Last Updated on December 27, 2023 Generative Artificial Intelligence (Generative AI) can be rightly called a dynamic force that is reshaping how products are conceived, developed, and refined. The post Implementing Generative AI – A Step-by-Step Guide for Product Managers appeared first on Kommunicate Blog.

Management 52

Management Enterprise 52

AWS Machine Learning

NOVEMBER 26, 2023

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Generative AI is quickly transforming how enterprises do business. FOX Corporation (FOX) produces and distributes news, sports, and entertainment content. “We

Personalization 101

Personalization Customer Experience APIs Entertainment 101

Balto

JUNE 6, 2023

Louis – Balto, the first company to provide real-time guidance for contact centers, has announced that it has reached the milestone of 200 million conversations guided in real-time. Only last January, Balto was the first real-time call guidance platform to reach 100M guided conversations.

Contact center software 83

Contact center software Contact Center Coaching Enterprise 83

AWS Machine Learning

NOVEMBER 7, 2023

Large language models (LLMs) with their broad knowledge, can generate human-like text on almost any topic. Furthermore, the cost to train new LLMs can prove prohibitive for many enterprise settings. Furthermore, the cost to train new LLMs can prove prohibitive for many enterprise settings.

Enterprise 93

Enterprise APIs Engineering Accountability 93

AWS Machine Learning

FEBRUARY 29, 2024

Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.

APIs 111

APIs Healthcare Scripts Enterprise 111

AWS Machine Learning

MARCH 1, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Context is retrieved from the vector database based on the user query.

APIs 106

APIs Finance Chatbots Enterprise 106

TechSee

MARCH 7, 2023

Taksina Eammano, EVP & GM Field Service, Salesforce – Taksina is leading the conversation in applying AI and workflow to manage cost and improve field service outcomes while improving customer experience in the SFDC Field Service Customers. Her Great Grandmother was a Wyoming homesteader.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

AWS Machine Learning

NOVEMBER 8, 2023

Amazon CodeWhisperer is a generative AI coding companion that speeds up software development by making suggestions based on the existing code and natural language comments, reducing the overall development effort and freeing up time for brainstorming, solving complex problems, and authoring differentiated code.

Analytics 95

Analytics Enterprise Scripts Big data 95

TechSee

JUNE 23, 2020

Customer experience (CX) is a space where innovative AI applications are being deployed at a rapid rate to deliver effortless, multi-sensory journeys across a range of voice, video and text modalities, apps, and other digital touchpoints. AI in Multiexperience. This emerging approach is known as multiexperience (MX).

Self service 207

Self service Chatbots Enterprise Analytics 207

TechSee

FEBRUARY 14, 2022

The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service. The Unavoidable Reality: 5G Adoption. 5G networks began to roll out in 2019 and are predicted to have more than 1.7

Technology 109

Technology Wireless Self service Telecommunications 109

AWS Machine Learning

NOVEMBER 13, 2023

One of the most common applications of generative AI and large language models (LLMs) is answering questions based on a specific external knowledge corpus. Retrieval-Augmented Generation (RAG) is a popular technique for building question answering systems that use an external knowledge base.

Accountability 93

Accountability Enterprise Customer Experience 93

AWS Machine Learning

DECEMBER 14, 2023

Text-to-image generation is a rapidly growing field of artificial intelligence with applications in a variety of areas, such as media and entertainment, gaming, ecommerce product visualization, advertising and marketing, architectural design and visualization, artistic creations, and medical imaging.

Entertainment 92

Entertainment Construction APIs Engineering 92

3CLogic

FEBRUARY 28, 2024

Lately, artificial intelligence (AI) is at the core of any customer-centric digital transformation. Strategies not centering around AI and automation are quickly neglected by executive leaders. Section 1: The importance of call summarization and its challenges Section 2: What is GenAI call summarization and what are the benefits?

Contact Center 59

Contact Center Average Handle Time APIs Customer centricity 59

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy. Customer health.

B2B 91

B2B CRM Enterprise Upselling 91

TechSee

SEPTEMBER 15, 2022

The partnership stems from an initiative with an electronics multinational to deploy virtual sales agents on retail locations, instantly connecting customers to representatives via AI-based visual engagement. BOSTON , Sept. BOSTON , Sept. “NeuraFlash is very excited to be partnering with TechSee.

Big data 109

Big data Consulting Consulting Contact Center 109

Balto

SEPTEMBER 6, 2023

Balto uses best-in-class generative AI models to automatically summarize 100% of agent calls St. This milestone achievement comes after launching Real-Time Notetaker to the general public in February 2023. real-time-notetaker About Balto Balto unites agents with AI to enable better conversations that deliver results.

Contact Center 52

Contact Center Enterprise Sales Marketing 52

AWS Machine Learning

JANUARY 10, 2024

In this post, we discuss how the AWS AI/ML team collaborated with the Merck Human Health IT MLOps team to build a solution that uses an automated workflow for ML model approval and promotion with human intervention in the middle. ML Engineer at Tiger Analytics. At this point, the model status is PendingManualApproval.

APIs 97

APIs Construction Engineering Analytics 97

Uniphore

JANUARY 4, 2022

Conversational AI Platform. Conversational AI. Emotion AI. Conversational AI Platform. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. U-Self Serve. Case Studies. White Papers.

Enterprise 126

Enterprise Customer retention Engineering Analytics 126

AWS Machine Learning

APRIL 12, 2023

Amazon Kendra is an intelligent enterprise search service that allows users to search across different content repositories. Creating a unified and secure search experience is a significant challenge for organizations because each repository contains a wide range of document formats and access control mechanisms.

Enterprise 88

Enterprise APIs Engineering Management 88

AWS Machine Learning

SEPTEMBER 19, 2023

Financial organizations generate, collect, and use this data to gain insights into financial operations, make better decisions, and improve performance. Multi-modal agents are AI systems that can understand and analyze data in multiple modalities using the right tools in their toolkit.

Marketing 99

Marketing APIs Engineering Analytics 99

TechSee

MARCH 1, 2021

Whether it’s virtual assistants for self-service, auto-prompted next-best-actions, or AI-assisted product recommendations, today’s digital-first approach is setting the scene for customer service organizations to shift from being such a cost center. When he’s not to profit centers. Visual assistance.

Sales 124

Sales Technology Customer Service Chatbots 124

Balto

JULY 19, 2023

Louis – Balto , a leader in uniting contact center agents with AI for better conversations, today announced it has joined the new 8×8 Technology Partner Ecosystem by 8×8, Inc. to provide enhanced customer experiences with AI-driven capabilities.

Technology 52

Technology contact center workforce Coaching Contact Center 52

AWS Machine Learning

NOVEMBER 16, 2023

One of the key drivers of Philips’ innovation strategy is artificial intelligence (AI), which enables the creation of smart and personalized products and services that can improve health outcomes, enhance customer experience, and optimize operational efficiency. This is a joint blog with AWS and Philips.

Healthcare 87

Healthcare Government Engineering APIs 87

Inbenta

APRIL 22, 2021

Fully-featured enterprise chatbots offer various functionalities to meet users’ expectations, and may be a better choice even in a comparatively simple application. They can answer pre-defined questions and can facilitate the buying journey, for example by guiding user navigation of a website, but they are not able to solve complex requests.

Chatbots 98

Chatbots Enterprise Technology Engineering 98

AWS Machine Learning

NOVEMBER 17, 2023

From enhancing the conversational experience to agent assistance, there are plenty of ways that generative artificial intelligence (AI) and foundation models (FMs) can help deliver faster, better support. In this post, we provide a step-by-step guide with building blocks to create a customer service bot.

APIs 85

APIs Customer Service Construction Analytics 85

Lumoa

JANUARY 24, 2024

That will give you a clear goal to work toward and guide your organization’s decision-making processes. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Analytics 83

Analytics Feedback Metrics Surveys 83

Totango

MAY 17, 2022

Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Use this guide to help you find the best B2B CRM for your business. Use this guide to help you find the best B2B CRM for your business. Wondering what is the best CRM for B2B sales? What is a B2B CRM?

B2B 79

B2B Sales CRM Enterprise 79

AWS Machine Learning

APRIL 18, 2024

See CHANGELOG for latest features and fixes. You’ve likely experienced the challenge of taking notes during a meeting while trying to pay attention to the conversation. You’ve probably also experienced the need to quickly fact-check something that’s been said, or look up information to answer a question that’s just been asked in the call.

APIs 107

APIs Accountability Analytics Entertainment 107