Case study: Implementing a scalable customer feedback model at Bizzabo

inSided

A few years back, the need for a one-to-many customer feedback model at fast-growing event management platform Bizzabo became evident. With the sign-off from the leadership team, the journey to build a scalable and transparent customer feedback process began. Case Study Close the loop

Case study: Gainsight’s community-driven product feedback loop

inSided

A huge part of making that happen comes down to collecting, understanding, prioritizing – and implementing – feedback from your customers. Customer feedback, when managed correctly, is what paves the way for sustainable growth. Case Study Close the loopIt’s the year 2018.

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[Case Study] How Zip Water UK Lifted NPS from 5 to 73

Genroe

In this case study we examine the reproducible steps and approaches they took to drive that change. The post [Case Study] How Zip Water UK Lifted NPS from 5 to 73 appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Net Promoter Score Case Studies

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Guest Post: Why Anecdotal Customer Feedback is Dangerous

ShepHyken

He shares insight on gaining and interpreting customer feedback. Customer feedback is a gift. The value of feedback is heightened today, as customer experience sways purchase decisions more than ever. When You Don’t Look Hard Enough for Customer Feedback.

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

New Study Reveals Reliance on Too Few. percent) and direct feedback from customers (39. Revenue and customer feedback are. feedback from. said they rely on direct customer feedback to. feedback is how they solve a crucial problem to a. Shorten feedback.

13 Call Center Training Tips For Upskilling Agents (+ Case Studies)

Babelforce

Case study: Booz Allen. Experienced employees can provide real-time coaching and feedback, which many of them sincerely enjoy doing! Case study: LUX Resorts. Case Study: Air Mauritius. 13 Provide quality feedback.

Learn How to Get Customer Feedback Easily and Efficiently

Totango

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Fortunately, today’s technology provides a number of ways to collect feedback easily and efficiently. Reviews provide another important feedback resource.

Importance of Customer Feedback + Ways to Collect It

ProProfs Chat

This is where the importance of customer feedback plays its part. Collecting customer feedback guarantees you never stray too far from the customer’s needs. Even though it has both negative and positive sides, you’ll need both for consumer feedback to work for you.

Q&A: Customer Success Study Results Revealed

ChurnZero

Stay tuned: The full Customer Success Leadership Study report with more key findings and recommendations for Customer Success leaders will be available in the beginning of January 2021. The post Q&A: Customer Success Study Results Revealed appeared first on ChurnZero.

[Case Study] Iron Mountain Doubles NPS? Survey Response Rates

Genroe

In doing so they increased internal confidence in their analysis and internal engagement with the feedback process overall. The post [Case Study] Iron Mountain Doubles NPS? Best Practices Case Studies and Statistics NPS PP: Survey Response RatesIron Mountain doubled NPS survey response rates with two simple changes to their survey invite. First, they changed the email invite “from” name to a real person, not a department.

The Health of the Contact Center: Are You Ready for 2019?

1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. feedback from. are empowered and given the feedback. training, and data-driven feedback— and all of that starts with the right.

Learn How to Get Customer Feedback Easily and Efficiently

Totango

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Fortunately, today’s technology provides a number of ways to collect feedback easily and efficiently. Reviews provide another important feedback resource.

Should All Customer Feedback Be Considered Equal?

Satrix Solutions

Customer feedback is a lifeline for your organization. But with different customer personas (decision-maker, end-user), should all customer feedback be considered equal? And as our day-to-day working contact, I know you want their feedback also.

Reputation Study Finds that Hospitality Consumer Journey is Centered on Digital Reputation

CSM Magazine

The study included insights from 2,000 nationally representative consumers who visit a bar, restaurant, pub or hotel once every six months. Still, their feedback is scattered across channels, with a more significant focus on social media platforms. Acting on feedback.

How to Invite the Most Honest Customer Feedback — Case Study: SurveyGizmo

InteractionMetrics

Can you give us some feedback? We are all too familiar with customer feedback requests as they bombard us from every side: email signatures, website pop-ups, phone queues (“press 1 after this call to …”), even the grocery gal circles a survey she’d like us to take at the bottom of the receipt. The post How to Invite the Most Honest Customer Feedback — Case Study: SurveyGizmo appeared first on Interaction Metrics. Customer Feedback

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

New study reveals that companies must first focus on themselves. feedback from customers is the. Shorten feedback. to meet customer expectations for digital service Social Media Voice of the. Customer. Analytics. 24/7 Email CX Web Chat Mobile Video Text.

Managing Technology Within a Study Environment

CSM Magazine

They review the papers submitted from wherever they are and give feedback. With the advancement in technology, there are many changes in the way people operate. For instance, it is possible to hold a board meeting when those involved are in different locations.

Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Callminer

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. However, knowing how to deliver feedback can be tricky. Unfortunately, there are a number of pitfalls that can derail the process of delivering effective feedback. But when it comes to confronting potential issues and offering feedback, certain individuals aren’t confident in their abilities. Employee and agent feedback should be a two-way street.

The Engaging Power Of Employee Feedback

Experience Matters

” Check out some data from our recent research: In our Q3 2018 Consumer Benchmark Study, we found that 40% of full time U.S. employees strongly agrees with the statement, “My company asks for my feedback and acts upon what I say.” The post The Engaging Power Of Employee Feedback appeared first on Experience Matters. Does your organization listen to its employees? I mean, really listen and act on what they say.

How Survey Feedback Improves Product Offerings at Constant Contact

Clarabridge

Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer surveys. In many cases, there may be an issue our teams are aware of but our customer feedback analysis will reinforce the severity of the issue, prompting re-prioritization to address it. Rogers : We are a central team that governs and oversees all of the customer feedback data management and analysis. A feedback loop is essential.

Study: The Health of the Contact Center

1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. feedback from. are empowered and given the feedback. training, and data-driven feedback— and all of that starts with the right.

A Prepared Interpreting Services Company Can Help Health Plans Ace CMS’s Accuracy & Accessibility Study

Certified Languages International

From around February to June, CMS performs their Accuracy & Accessibility Study. This study monitors Medicare Parts C and D call centers on the availability of interpreters, teletypewriter (TTY) functionality, and the accuracy of plan information.

5 ROI-Based Strategies Proven to Drive the Adoption of Visual Assistance

TechSee

Visual assistance adoption case study: European Telecom. Visual assistance adoption case study: Costa Express . The ease-of-use for both agents and customers resulted in exceptional positive feedback and high levels of adoption of the new technology from the first month of use.

9 Best Tactics to Collect Website Feedback

ProProfs Chat

You send an email to your customers asking for their feedback. Once upon a time, we all have underestimated the power of website feedback. Online website feedback collection is instant and less time-consuming. Let’s start with the basics: What is Website Feedback? .

[Case Study] Iron Mountain Doubles NPS? Survey Response Rates

Genroe

In doing so they increased internal confidence in their analysis and internal engagement with the feedback process overall. The post [Case Study] Iron Mountain Doubles NPS? Best Practices Case Studies and Statistics PP: Survey Response RatesIron Mountain doubled NPS survey response rates with two simple changes to their survey invite. First, they changed the email invite “from” name to a real person, not a department. Second, they radically slimmed down the wording […].

The 2020 National Customer Rage Study Is Getting Recognized

Connecting the Dots

The 2020 National Customer Rage Study was conducted in collaboration with the Center for Services Leadership at the W.P. The 2020 National Customer Rage Study was featured recently in the Wall Street Journal. CCMC ~.

Case Study: How Genesis Improves Member Experience with NPS

AskNicely

How often does anyone take the time to give feedback on a comment card? Feedback was so sporadic, they felt blind to the member experience, and powerless to make changes before members left them. That’s when they realized: the best way to get feedback from members was simply to ask them. Proactively reaching out to members dramatically increased the amount of feedback they received. We’ve all had this experience.

How To Capitalize On Customer Feedback

Comm100

One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to give feedback to brands they have done business with and some, in fact, are eager to do so! Companies should, in fact, make it a priority to request feedback, and then act on the input received – especially important given that there is a strong correlation between customer feedback and customer loyalty.

How to Successfully Implement Customer Feedback Surveys

Ann Michaels and Associates

Kunz’s study worked. By now customers have used the product and will have honest feedback. Offer them a discount on future purchases in return for feedback. A study published in Oxford’s Public Opinion Quarterly tested the Leverage-Salience Theory of Survey Participation. And this feedback is crucial to a successful future for your business. The post How to Successfully Implement Customer Feedback Surveys appeared first on Inside the Customer Experience.

How ForeSee’s Feedback Tool Gives Argos Advantages Across The Business

ForeSee

The post How ForeSee’s Feedback Tool Gives Argos Advantages Across The Business appeared first on ForeSee. Case Stories ForeSee Solutions Argos Case Studies FeedbackArgos is no slouch when it comes to digital retail, with over 900 million annual website visits and an enviable reputation that makes it among the top retailers in the.

New Study: Why Emotional Connection is Essential for Customer Loyalty

GetFeedback

Deloitte’s study integrated data from 800 consumers, a 12-person online panel, and analyzed 91 million social media posts as well as 2,090 completed Voice of the Customer surveys. According to Deloitte 70% of consumers believe that a brand relationship includes providing feedback. Not only that, but this feedback is expected to drive responsive action. The post New Study: Why Emotional Connection is Essential for Customer Loyalty appeared first on GetFeedback Blog.

Introducing Survey Translations: Create multilingual surveys for global customer and employee feedback

delighted

Easily see localized feedback on the Delighted Dashboard. Translating your survey has immediate benefits – you’ll be reaching your audience on their terms, opening the door to feedback collection from your entire audience, instead of just the English-speaking subset.

7 Effective Ways to Collect Customer Feedback through Social Media

GetFeedback

That’s why collecting customer feedback is more important than ever. . Collecting feedback allows you to know what your customers think about your brand, your service, and your product; going beyond their simple likes and dislikes and helping you understand and evaluate where you can improve and where you stand among your competition. . Their feedback will inspire the moves your company makes as you grow and evolve. Why social media is a gold mine of customer feedback.

5 Ways to Collect Customer Feedback and Make the Most of It

ProProfs Chat

That’s why every brand needs to understand the importance of customer experience and how to leverage the collected customer feedback to continually improve it. . The Best Ways to Collect Customer Feedback. Now, the question is how do you ask for feedback from customers?

Case Study: How Debitsuccess Improves Customer and Employee Retention with NPS

AskNicely

Getting feedback straight to the front line. A key requirement for their success is to get customer feedback into the right hands at the right time. With so many transactions, the constant stream of feedback could easily become overwhelming. What made makes Debitsuccess an interesting study in NPS is their detailed segmentation strategy. With their kind of volume, it was critical to have a plan in place to make their scores and feedback useful and actionable.

How Survey Feedback Improves Product Offerings at Constant Contact

Clarabridge

Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer surveys. In many cases, there may be an issue our teams are aware of but our customer feedback analysis will reinforce the severity of the issue, prompting re-prioritization to address it. Rogers : We are a central team that governs and oversees all of the customer feedback data management and analysis. A feedback loop is essential.

Webinar: Case Study – Turning NPS Into Business Improvement Initiatives at Manheim

Genroe

The post Webinar: Case Study – Turning NPS Into Business Improvement Initiatives at Manheim appeared first on Genroe. Best Practices Customer Feedback

How YETI Stays Ahead with Feedback

GetFeedback

How does feedback play a role at YETI? Feedback is very important and luckily we have GetFeedback! Feedback is our lightning rod to address issues and it’s also our north star to be able to prioritize our projects, processes, and improvements. We recently released a Post Purchase Survey on yeti.com and yeticustomshop.com that gives us feedback regarding to the whole website journey. Has feedback influenced any business decisions based on your findings?

Customer Feedback: The Importance of Both Positive and Negative Reviews

ChurnZero

But first, let’s talk about customer feedback. What is customer feedback? At its core, customer feedback is the information you receive from casual customers and loyal brand evangelists alike. Customer feedback: why should you care? Feedback vs. review.

The importance of customer feedback when designing a product.

Spearline

So if we aren't listening to the customer from their feedback, or we're not looking at how they're using the product it would be pointless developing it.” ” A member of the Development team went out to the customer and received feedback on a previous product.