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Unlock Valuable Insights: Global Study on Call Center Agent Sentiment


Our global study offers valuable feedback for enhancing the agent experience. Discover key insights on call center agent engagement in the booming BPO industry.

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Feedback Fuelled Success: The Dynamic Duo of Continuous Improvement and Customer Insights


Last week I spoke about the importance of actioning customer feedback. This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market.


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Navigating negative feedback: 5 tips for managing feedback burnout


However, as your program continues, regularly reviewing and digesting negative feedback can start to feel draining and defeating. How can you navigate that feeling to uphold your organization’s feedback-forward culture, while protecting your mental health? When will we get our 100th response? Let’s dive in.

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How to Invite the Most Honest Customer Feedback: Partner Case Study


Companies seem eager to know what we think about everything. But does it work? And do they get scientific data that helps them improve? Let's start at the beginning: the ask to take a survey.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

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Guest Post: Why Anecdotal Customer Feedback is Dangerous


He shares insight on gaining and interpreting customer feedback. Customer feedback is a gift. The value of feedback is heightened today, as customer experience sways purchase decisions more than ever. But making customer experience changes based on customer feedback isn’t always wise, as you’ll see in this article.

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Case study: Gainsight’s community-driven product feedback loop


A huge part of making that happen comes down to collecting, understanding, prioritizing – and implementing – feedback from your customers. Customer feedback, when managed correctly, is what paves the way for sustainable growth. But the tricky part is creating an effective workflow.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.

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Study: The Health of the Contact Center

Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?

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Get More Responses With Automated Voice Surveys

This eBook from IVR Technology Group walks you through the basics of collecting fresh and accurate customer feedback in the most frictionless way possible. Post-call automated voice surveys are the low-friction method for fresh and accurate feedback collected at the moment of contact, with high response and completion rates.