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This short post will share some straightforward training exercises you can use to improve your customer listening, or help the people on your team. Listening Skills Training Here are a few exercises that can help you take your listening skills to the next level. MORE
Within seconds, the group learned that this exercise was anything but simple. The exercise is astonishingly hard. One of the goals for my customer service training in Cerritos, California yesterday was to help employees follow-up with colleagues, to close the loop so that everybody was up to date on what’s being done to fix issues for customers. I designed a short lecture and a small group discussion to address this. MORE
In this One Win Book Review, we take a look at The Non-Designer’s Design Book by Robin Williams. Check out the video below to hear Adam’s one win that you can take away from The Non-Designer’s Design Book to improve your organization’s customer experience and customer service. MORE
We now live in a world where our fridges can order food, our wearables can track and analyse our exercise habits, and we can receive updates about important events right as they’re happening. MORE
Include daily exercises to help you feel good and maintain your health. Strive to include some exercises in your routine and spend more time on the move. For the most significant benefits of exercise, try to include at least two and half hours of moderate-intensity activity (e.g., MORE
When Life Fitness wanted to step up its online efforts and relaunch its website, the exercise equipment manufacturer turned to ForeSee. Life Fitness knew it needed a partner with a. The post ForeSee Helps Life Fitness Ramp Up Customer Experience Analytics appeared first on ForeSee. MORE
Within seconds, the group learned that this exercise was anything but simple. We spent the rest of the workshop discussing the exercise. We jumped into the exercise without asking Myra questions, and we didn’t try to strategize together. MORE
Many people view customer service as a purely reactional exercise. Questions come in, answers go out. That's it. Right? MORE
Include daily exercises to help you feel good and maintain your health. Strive to include some exercises in your routine and spend more time on the move. For the most significant benefits of exercise, try to include at least two and half hours of moderate-intensity activity (e.g., MORE
You wouldn’t exercise just once in a lifetime and say that you were done. Customer experience, employee engagement and sales results are driven by effective coaching. Coaching helps develop your agents’ skills. Done right, it also improves morale and employee retention. MORE
So, as we approach this year’s customer focused holiday, I want you to consider working through an exercise that will help you create a better customer service experience. Now, back to the exercise. Sounds like a simple exercise, and for some it will be. MORE
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During the rollout of this new style guide, we selected an issue type or contact driver that frequently aggravates customers, leading to dissatisfaction, and facilitated a journey mapping exercise to see the before, during, and after for that particular issue type. MORE
Not dentist-root-canal painful, more like exercising-again-after-taking-a-longer-break-than-you-should-have painful. Fair warning: Reading this article could be painful for you. MORE
Did you really exercise four times a week this year? How often do you keep your New Year’s resolution? Come on, be honest! Or skip the desserts and that end of day cigarette? Shh, I won’t tell. Get on with your bad self. MORE
They contact me to ask if I know of any good exercises or resources. The ultimate customer service team building exercise is writing a customer service vision. Team building seems to be a hot topic right now. MORE
Pulling back from the hustle and grind to self-develop gives me energy and creativity to come back and own my week, and I promise you, this exercise will help you boss up, too. Every week I set aside three uninterrupted hours to work on me. MORE
There is an exercise we occasionally do in our workshops. My suggestion is to have a group of employees go through the exercise of listing all of the traits they can think of, both attitudes and skills. MORE
Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a plan that’s really not put to use. Herb Kelleher, co-founder and former CEO of Southwest Airlines, once said, “We have a strategic plan. It’s called doing things.” MORE
Participate in an exercise that helps you immediately adopt and apply what you learn in this course! Maya Angelou once said, “People will forget what you said. They will forget what you did. But, people will never forget how you made them feel.” MORE
I do an exercise in my workshops using a 12-foot pole. People find this exercise hard. I don’t think that most people get that there are only two functions in a company. You’re either serving customers, or you’re serving someone who serves customers. MORE
At one of their corporate meetings they had a roleplay exercise where some of their employees pretended to be unhappy customers and others pretended to be employees at a dealership. One very clear message came out of the exercise. Customer Service Training. MORE
I have my workshop participants go through this exercise for at least ten issues. Do this exercise in your company, and you’ll instantly improve customer interactions. MORE
This is not a trivial exercise. What gets measured, gets done, or so the saying attributed to the great management guru Peter Drucker goes. MORE
Each day, for 14 days virtual campers can access a new video in their Private Facebook Community with instructions and an opportunity to share their experience, learning, exercising, and to get motivated with other boot campers. MORE
My Comment: Journey mapping is a powerful exercise that all companies should practice. This excellent article breaks down the process with six steps that it takes to work through this important exercise. MORE
Uplifting Service book discussion guide management alignment reader's guide Service Culture study guide teambuilding exerciseUplifting Service Group Discussion Guide. MORE
This exercise requires self-analysis and answering critical questions about the priority placed on Customer Experience. The 7 Telltale Signs of a Company NOT Committed to Customers. I discovered many years ago that I could determine whether a company was committed to customers pretty quickly. MORE
My Start, Stop, Continue activity is a goal setting and reflection exercise in one. I end all of my customer service workshops by asking participants to write down three words. Start, Stop, and Continue. MORE
And to connect with people, it’s important to understand it’s an emotional exercise and it’s always taken personally. Relationships: Personal, business and customer are all the same. MORE
The key to the program is found in Harry’s Rules: Exercise six days a week. In this One Win Book Review, we take a look at Younger Next Year by Chris Crowley and Henry S. Lodge, M.D. We are starting off the year with a bit of a departure from our normal business books. MORE
Uplifting Service book book discussion guide management alignment reader's guide Service Culture study guide teambuilding exerciseUplifting Service Group Discussion Guide. MORE
One of the most popular exercises we share with our clients is something called the Moments of Magic Card®. However, for the purpose of this exercise, only one example is needed. Here is an idea that just about any organization can do – write a book. But, not just any book. MORE
336 
It was Tony Hsieh’s book that inspired Hopkins to write his own culture book, which is a great exercise for an organization to consider. I’m honored to be the keynote speaker later this year at Office Pride , a franchisor of commercial cleaning service companies. MORE
I’m giving you the actual exercise I gave to the employees in the customer service training I delivered this morning, along with the discussion questions I used. MORE
This is why many people gain weight in the fall and during the holiday season, since things like diets and exercise regimens fall by the wayside in favor of comfort. As summer simmers down and makes way for autumn’s cozier climes, it is easy to become complacent in the things we do every day. MORE
One of the arguments against journey mapping I often hear is that it's an exercise in futility: You map. This is key to avoiding that "exercise in futility" mentality or outcome. MORE
It’s a daunting exercise each year to calibrate your investments for the next 12 months. As the fiscal year 2019 draws to a close, most business leaders are forced to hoist a familiar bag of bricks, the strategic plan for the year ahead. MORE
I have a little two-part exercise for you to do. The second part of the exercise is to create a plan to repeat them. I’m going to break away from my typical articles about customer service and experience and get personal. MORE
Do the exercise again. We scour resume after resume in search of the best candidate. But, as a service provider, we never truly know the applicant’s skill set until they’re hired and in contact with your precious customers. MORE
For some cases, you may consider repeating these training exercises and drills every six months. One of our Shepard Letter subscribers, Tom Korff, wrote in with an important question: how should customer support agents handle callers who are threatening to harm themselves and/or others? MORE
However, digital transformation is a challenging exercise and, understandably, the motivation to shift technology gears can be elusive. Countless companies rely on contact centres to service customer queries and generate sales revenue. MORE
Exercises Related Topics Toister Performance Solutions
OCTOBER 18, 2018
They contact me to ask if I know of any good exercises or resources. The ultimate customer service team building exercise is writing a customer service vision. Team building seems to be a hot topic right now.
CX Journey
JULY 7, 2015
One of the arguments against journey mapping I often hear is that it's an exercise in futility: You map. This is key to avoiding that "exercise in futility" mentality or outcome.
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Up Your Service
DECEMBER 1, 2015
Uplifting Service book book discussion guide management alignment reader's guide Service Culture study guide teambuilding exerciseUplifting Service Group Discussion Guide.
Up Your Service
DECEMBER 1, 2015
Uplifting Service book discussion guide management alignment reader's guide Service Culture study guide teambuilding exerciseUplifting Service Group Discussion Guide.
Contact Center Pipeline
OCTOBER 17, 2018
Not dentist-root-canal painful, more like exercising-again-after-taking-a-longer-break-than-you-should-have painful. Fair warning: Reading this article could be painful for you.
5CA
NOVEMBER 22, 2017
Many people view customer service as a purely reactional exercise. Questions come in, answers go out. That's it. Right?
|
Myra Golden Media
MAY 7, 2019
I have my workshop participants go through this exercise for at least ten issues. Do this exercise in your company, and you’ll instantly improve customer interactions.
CSM Magazine
FEBRUARY 27, 2020
Include daily exercises to help you feel good and maintain your health. Strive to include some exercises in your routine and spend more time on the move. For the most significant benefits of exercise, try to include at least two and half hours of moderate-intensity activity (e.g.,
CSM Magazine
FEBRUARY 27, 2020
Include daily exercises to help you feel good and maintain your health. Strive to include some exercises in your routine and spend more time on the move. For the most significant benefits of exercise, try to include at least two and half hours of moderate-intensity activity (e.g.,
The Upsell
SEPTEMBER 4, 2017
And to connect with people, it’s important to understand it’s an emotional exercise and it’s always taken personally. Relationships: Personal, business and customer are all the same.
ShepHyken
SEPTEMBER 14, 2016
So, as we approach this year’s customer focused holiday, I want you to consider working through an exercise that will help you create a better customer service experience. Now, back to the exercise. Sounds like a simple exercise, and for some it will be.
|
|
ShepHyken
JANUARY 1, 2020
I have a little two-part exercise for you to do. The second part of the exercise is to create a plan to repeat them. I’m going to break away from my typical articles about customer service and experience and get personal.
Myra Golden Media
APRIL 26, 2018
Within seconds, the group learned that this exercise was anything but simple. We spent the rest of the workshop discussing the exercise. We jumped into the exercise without asking Myra questions, and we didn’t try to strategize together.
Myra Golden Media
MARCH 6, 2019
Participate in an exercise that helps you immediately adopt and apply what you learn in this course! Maya Angelou once said, “People will forget what you said. They will forget what you did. But, people will never forget how you made them feel.”
CustomerGauge
DECEMBER 20, 2016
Did you really exercise four times a week this year? How often do you keep your New Year’s resolution? Come on, be honest! Or skip the desserts and that end of day cigarette? Shh, I won’t tell. Get on with your bad self.
Myra Golden Media
DECEMBER 13, 2018
I do an exercise in my workshops using a 12-foot pole. People find this exercise hard. I don’t think that most people get that there are only two functions in a company. You’re either serving customers, or you’re serving someone who serves customers.
NICE inContact
JANUARY 13, 2020
It’s a daunting exercise each year to calibrate your investments for the next 12 months. As the fiscal year 2019 draws to a close, most business leaders are forced to hoist a familiar bag of bricks, the strategic plan for the year ahead.
Genroe
OCTOBER 27, 2019
This is not a trivial exercise. What gets measured, gets done, or so the saying attributed to the great management guru Peter Drucker goes.
Connect Managed
FEBRUARY 24, 2020
However, digital transformation is a challenging exercise and, understandably, the motivation to shift technology gears can be elusive. Countless companies rely on contact centres to service customer queries and generate sales revenue.
ShepHyken
JANUARY 15, 2020
For some cases, you may consider repeating these training exercises and drills every six months. One of our Shepard Letter subscribers, Tom Korff, wrote in with an important question: how should customer support agents handle callers who are threatening to harm themselves and/or others?
ShepHyken
JULY 1, 2019
My Comment: Journey mapping is a powerful exercise that all companies should practice. This excellent article breaks down the process with six steps that it takes to work through this important exercise.
Customers That Stick
FEBRUARY 20, 2020
In this One Win Book Review, we take a look at The Non-Designer’s Design Book by Robin Williams. Check out the video below to hear Adam’s one win that you can take away from The Non-Designer’s Design Book to improve your organization’s customer experience and customer service.
ShepHyken
OCTOBER 26, 2016
One of the most popular exercises we share with our clients is something called the Moments of Magic Card®. However, for the purpose of this exercise, only one example is needed. Here is an idea that just about any organization can do – write a book. But, not just any book.
Connect Managed
OCTOBER 29, 2018
We now live in a world where our fridges can order food, our wearables can track and analyse our exercise habits, and we can receive updates about important events right as they’re happening.
ForeSee
MARCH 14, 2016
When Life Fitness wanted to step up its online efforts and relaunch its website, the exercise equipment manufacturer turned to ForeSee. Life Fitness knew it needed a partner with a. The post ForeSee Helps Life Fitness Ramp Up Customer Experience Analytics appeared first on ForeSee.
Customers That Stick
JANUARY 9, 2020
The key to the program is found in Harry’s Rules: Exercise six days a week. In this One Win Book Review, we take a look at Younger Next Year by Chris Crowley and Henry S. Lodge, M.D. We are starting off the year with a bit of a departure from our normal business books.
Myra Golden Media
AUGUST 19, 2019
Pulling back from the hustle and grind to self-develop gives me energy and creativity to come back and own my week, and I promise you, this exercise will help you boss up, too. Every week I set aside three uninterrupted hours to work on me.
ShepHyken
JANUARY 18, 2017
There is an exercise we occasionally do in our workshops. My suggestion is to have a group of employees go through the exercise of listing all of the traits they can think of, both attitudes and skills.
Beyond Philosophy
NOVEMBER 29, 2019
This exercise requires self-analysis and answering critical questions about the priority placed on Customer Experience. The 7 Telltale Signs of a Company NOT Committed to Customers. I discovered many years ago that I could determine whether a company was committed to customers pretty quickly.
Customer Service Life
MAY 6, 2019
During the rollout of this new style guide, we selected an issue type or contact driver that frequently aggravates customers, leading to dissatisfaction, and facilitated a journey mapping exercise to see the before, during, and after for that particular issue type.
Myra Golden Media
NOVEMBER 15, 2018
Within seconds, the group learned that this exercise was anything but simple. The exercise is astonishingly hard. One of the goals for my customer service training in Cerritos, California yesterday was to help employees follow-up with colleagues, to close the loop so that everybody was up to date on what’s being done to fix issues for customers. I designed a short lecture and a small group discussion to address this.
Steve DiGioia
JANUARY 6, 2020
Do the exercise again. We scour resume after resume in search of the best candidate. But, as a service provider, we never truly know the applicant’s skill set until they’re hired and in contact with your precious customers.
ShepHyken
FEBRUARY 6, 2019
It was Tony Hsieh’s book that inspired Hopkins to write his own culture book, which is a great exercise for an organization to consider. I’m honored to be the keynote speaker later this year at Office Pride , a franchisor of commercial cleaning service companies.
Call Center Coach
JANUARY 8, 2019
Each day, for 14 days virtual campers can access a new video in their Private Facebook Community with instructions and an opportunity to share their experience, learning, exercising, and to get motivated with other boot campers.
Myra Golden Media
APRIL 15, 2019
My Start, Stop, Continue activity is a goal setting and reflection exercise in one. I end all of my customer service workshops by asking participants to write down three words. Start, Stop, and Continue.
Toister Performance Solutions
APRIL 16, 2019
This short post will share some straightforward training exercises you can use to improve your customer listening, or help the people on your team. Listening Skills Training Here are a few exercises that can help you take your listening skills to the next level.
Myra Golden Media
SEPTEMBER 28, 2017
I’m giving you the actual exercise I gave to the employees in the customer service training I delivered this morning, along with the discussion questions I used.
ChaseData
OCTOBER 21, 2019
This is why many people gain weight in the fall and during the holiday season, since things like diets and exercise regimens fall by the wayside in favor of comfort. As summer simmers down and makes way for autumn’s cozier climes, it is easy to become complacent in the things we do every day.
Brad Cleveland
FEBRUARY 14, 2020
Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a plan that’s really not put to use. Herb Kelleher, co-founder and former CEO of Southwest Airlines, once said, “We have a strategic plan. It’s called doing things.”
ShepHyken
JULY 27, 2016
At one of their corporate meetings they had a roleplay exercise where some of their employees pretended to be unhappy customers and others pretended to be employees at a dealership. One very clear message came out of the exercise. Customer Service Training.
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