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Personalize your search results with Amazon Personalize and Amazon OpenSearch Service integration

AWS Machine Learning

Amazon Personalize has launched a new integration with Amazon OpenSearch Service that enables you to personalize search results for each user and assists in predicting their search needs. With the Amazon Personalize Search Ranking plugin, customers of OpenSearch Service version 2.9.0

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4 Ways to Empower Agents to Personalize Customer Experiences

SharpenCX

Personalizing the customer experience. While there’s a strong business case for customer experience personalization, doing it well can be easier said than done. Still, recent Deloitte research shows that more than 50% of customers say personalization efforts feel off-target and don’t meet their needs, preferences, and interests.

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Why You Need to Treat Your Business Relationships Personally

Russel Lolacher

Relationships: Personal, business and customer are all the same. And to connect with people, it’s important to understand it’s an emotional exercise and it’s always taken personally. The post Why You Need to Treat Your Business Relationships Personally appeared first on The Upsell.

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Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective

Hodusoft

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.

Banking 52
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How One Person Can Dramatically Impact Your Workforce Management Plan

Playvox

And, we have all seen the impact of just one person doing something NOT in the plan and the downstream effects. For example, one person may log in late for their opening shift. Another person may not adhere to scheduled breaks or lunches. One person may leave early from their closing shift. ENJOYING THIS ARTICLE?

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Master the Art of Language: How to Transform Other People’s Opinion of You

Beyond Philosophy

I wanted to start this week’s issue with this exercise because it denotes the importance of language and the words we use. ” In both cases, the meaning of the phrase is positive; there is not an issue there, or the speaker agrees with the other person. How did you do?

Scripts 195
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How to integrate Customer behavior into your journey maps to gain ROI

Beyond Philosophy

Journey Maps can be useless exercises. 32:58 Colin shares a personal story of how a rental car company bamboozled him into getting a car he couldn’t afford after a long-haul flight across the pond, and it cost the company money as a result. That’s right…we said it.