AWS Machine Learning

SEPTEMBER 6, 2022

Using software to detect a sound is called audio event detection , and it has a number of applications. In a healthcare environment, you can use audio event detection to passively listen for sounds from a patient that indicate an acute health problem. Using audio data with machine learning. About the authors.

Engineering 75

Engineering APIs Healthcare SaaS 75

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Be Lean and Agile to Reduce Customer Churn in SaaS.

SaaS 77

SaaS Best practices Enterprise Finance 77

Totango

JUNE 19, 2020

Yesterday we hosted the second event in our CXO Series for Customer Success executives. SevenRooms, a SaaS company servicing the restaurant and hospitality industry, shared their story about how they adapted their business and product offering to enable an industry that collapsed overnight. Invest in the right technology.

SaaS 62

SaaS Enterprise Technology Accountability 62

CSM Magazine

OCTOBER 24, 2022

IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales as part of global strategy to eliminate background noise in call centres. IRIS Audio Technologies , the team behind the AI-powered voice isolation software IRIS Clarity , has appointed Neil Titcomb as SVP Global Sales.

Sales 52

Sales Technology SaaS Analytics 52

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

Cincom

SEPTEMBER 4, 2020

a global supplier of enterprise software solutions, announced today that it has entered into a partnership with Covenant Technology Partners to implement CPQSync by Cincom. CTP focuses on maximizing the value of Microsoft Technologies and is the premier Microsoft CSP Partner. Cincinnati, OH (September 3, 2020) – Cincom Systems, Inc.,

Technology 86

Technology Finance SaaS CRM 86

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 95

Personalization SaaS Upselling B2B 95

ShepHyken

JULY 31, 2017

A Closer Look at the State of NPS for the Technology Sector by Cvetilena Gocheva. NPS Benchmarks) Today, we will explore some the most prominent technology brands and their Net Promoter® Score achievements. The Status Quo of Customer Success in SaaS: Stats, Facts, Data, and Japanese Restaurants by Andy Mura.

Customer Service 0

Customer Service Benchmark SaaS Technology 0

Quadient

MAY 21, 2021

12 RFP answers you need before signing your SaaS CCM contract. 12 RFP questions you need to ask your potential SaaS CCM vendor . In the event of overages, I would like adequate notice to align my budget - how does your organization inform customers if and when they exceed budgets and with what lead time? ? . . Andrea Haughton.

SaaS 52

SaaS Metrics Government Engineering 52

Totango

SEPTEMBER 6, 2022

For a SaaS company, an excellent QBR strategy can help you ensure you’re providing a product experience that will make customers want to renew their subscription during renewal time. In this article, we’ll cover the essentials of QBRs and how to make them work for your SaaS business. What Is a QBR? What Makes a Great QBR?

SaaS 107

SaaS Technical Support Benchmark Accountability 107

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. What functions the interaction serves.

B2B 117

B2B Journey mapping SaaS Engineering 117

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

ChurnZero

MAY 11, 2021

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. The event offered an opportunity for thousands of attendees to collaborate with one another and with TSIA member companies like DocuSign, RingCentral and ServiceNow.

SaaS 98

SaaS Benchmark B2B Analytics 98

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Mixpanel? Looking for a different integration?

Enterprise 93

Enterprise Finance SaaS Analytics 93

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. With 12,500 attendees, 250 speakers, 200 sponsors, their missions is to provide the SaaS community with unparalleled access to the top minds in SaaS.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ChurnZero

MARCH 3, 2021

Last week SaaStock hosted their 2nd annual SaaSock Remote event, which was focused on helping SaaS leaders gain traction, grow and scale in a hybrid world. . Did you know that 92% of SaaS companies fail within 3 years due to poor product-market fit, lack of cash flow, and/or overall mismanagement?

SaaS 80

SaaS Feedback Sales Customer Experience 80

aircall

OCTOBER 6, 2022

The Madrid office will ensure Aircall is surrounding itself with the best talent, further developing its technology partner ecosystem and gaining a better understanding of regional customer needs. This will allow the company to keep up with growing demand in the region and recruit new talent in technology and product areas.

Marketing 62

Marketing SaaS Education CRM 62

LiveChat

NOVEMBER 13, 2018

If you still wonder how to make a great customer success strategy , read the recent post – Customer Success Management in SaaS – LiveChat Team Strategy. Technical skills are also important, as managers should know how to persuade customers to adopt new technologies or adjust the tool to their needs.

SaaS 54

SaaS Management Feedback Customer Support 54

CSM Magazine

NOVEMBER 3, 2022

.” An experienced marketing leader, Liz has built and managed high-performing teams that deliver results across demand generation, communications, corporate events, field marketing and thought leadership. Before joining ServiceMax, Liz was a Senior Event Marketing Manager at SuccessFactors.

Marketing 52

Marketing SaaS Feedback Management 52

CSM Magazine

JANUARY 31, 2023

Geoff Forsyth, Chief Information Security Officer, PCI Pal PCI Pal , the global SaaS provider of secure payment solutions for business communications, is attending the CIO Watercooler Live 2023 event in London, where Chief Information Security Officer, Geoff Forsyth, will be providing CIOs with an insight to security and compliance threats.

SaaS 52

SaaS Analytics Marketing Technology 52

Totango

MARCH 8, 2022

As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown. Participants can learn, collaborate, view exclusive content, and receive announcements about upcoming events and news. Nine Best Customer Success Communities in 2022. CS in Focus.

Best practices 117

Best practices SaaS B2B Marketing 117

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. Contract renewal automation depends on the efficient use of the right technology.

Customer retention 95

Customer retention SaaS Best practices Upselling 95

ChurnZero

SEPTEMBER 1, 2020

The reality is that virtual events will be the norm going forward, at least in the short term. Virtual events present uniquely flexible opportunities for Customer Success professionals to brush up on skills and to learn from peers, albeit from the safety of being behind a webcam. There is, however, a silver lining.

Journey mapping 98

Journey mapping SaaS Best practices Technology 98

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 52

Personalization SaaS Upselling B2B 52

ShepHyken

JULY 31, 2017

A Closer Look at the State of NPS for the Technology Sector by Cvetilena Gocheva. NPS Benchmarks) Today, we will explore some the most prominent technology brands and their Net Promoter® Score achievements. The Status Quo of Customer Success in SaaS: Stats, Facts, Data, and Japanese Restaurants by Andy Mura.

Customer Service 130

Customer Service Benchmark SaaS Technology 130

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. It is a high energy event for associates who are keen to learn the tactics to grow their business. The event will include insights from various CX leaders. This event will be beneficial for your whole team.

SaaS 52

SaaS Education Best practices Marketing 52

Totango

OCTOBER 11, 2021

Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Increasing and maintaining high adoption rates requires providing customers with the information they need to use your SaaS product wherever they are in their customer journey.

Education 97

Education SaaS Accountability Enterprise 97

JustCall

MAY 23, 2023

The customer experience industry is undergoing a paradigm shift, driven by technological advancements and evolving customer expectations. The teams behind JustCall, Call Page, Helpwise, and SaaS Labs will be unveiling the new product at CCW Vegas. Don’t forget to catch this exclusive launch of the game-changing solution.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. Under all the fancy showbiz lies the fact that running a SaaS business is very challenging. Benefits of having a Customer Success Software for your SaaS business-.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

SmartKarrot

FEBRUARY 12, 2021

SaaS (software as a service) companies have seen an exponential growth in the business sphere. There is some insightful content around SaaS that can be an inspiration to readers. The 20 Best SaaS Blogs You Must Follow. All That SaaS. The blog is run by Dan Decker, a SaaS industry expert. . contact-form-7].

SaaS 23

SaaS B2B Metrics Sales 23

aircall

OCTOBER 6, 2022

With technology as one of the national drivers of economic growth, the speed of digitisation of its companies and the unstoppable rates of investment and adoption of SaaS solutions, it is a suitable ecosystem for Aircall. “We already had a small technology hub in the region. “Spain is a strategic market.

SaaS 62

SaaS Education Marketing Technology 62

Totango

OCTOBER 11, 2021

Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Increasing and maintaining high adoption rates requires providing customers with the information they need to use your SaaS product wherever they are in their customer journey.

Education 78

Education SaaS Accountability Enterprise 78

CSM Magazine

JULY 2, 2020

The period of lockdown from which we are slowly emerging has been near catastrophic for industries like travel and hospitality, while businesses in other sectors, such as technology and gaming, have seen a huge boost in sales. Edmund also has 10 years of experience scaling SaaS companies such as Yammer. Testing times for travel.

SaaS 98

SaaS Entertainment CRM Customer Service 98

CSM Magazine

AUGUST 29, 2023

Journey’s biometric authentication technology is now available with Avaya Hybrid Cloud Services (HCS), enabling Avaya premise-based contact centers to authenticate agents using biometrics instead of passwords, providing more robust security and an enhanced agent experience.

industry standards 52

industry standards Contact Center Customer centricity SaaS 52

Fonolo

JANUARY 22, 2020

Whatever anyone says, attending live events is essential if you want to keep up and keep involved with the industry around. Date of Event: January 28-31, 2020. Event Host: IQPC Inc. Date of Event: February 5-6, 2020. Event Host: Corinium. Date of Event: March 3-5, 2020. Event Host: Zendesk.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

Amity

APRIL 10, 2014

The trouble with new technologies, and this is not specific to AngularJS, is that they can be buggy, or sometimes they just don’t play well with existing technologies. They expect a browser to fire an event when a certain event happens – i.e. when a page is finished loading. The gotchas. What happened?

Technology 48

Technology SaaS 48