TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

RapportBoost

NOVEMBER 5, 2018

– Company to showcase new chat sales boosting SaaS product and celebrate inclusion of Heidi Rote with valued client Jenny Craig USA in the organization’s 2018 “Movers & Shakers” list – Los Angeles, CA. RapportBoost to Showcase New Chat Sales Boosting Platform at Booth #318 at ICMI Contact Center Demo Nov.

Sales 40

Sales Contact Center Average Handle Time Employee engagement 40

ClearAction

MAY 29, 2016

Over the past decade or two, the Internet and numerous technologies have been a blessing to companies and customers alike in making it easier and faster to get tailored information and assistance. Software-as-a-service (SaaS) and other subscription business models were instrumental in Marketing taking on a greater role for customer retention.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. To make the shift from reactive to proactive, SaaS companies need to evaluate their data to discover actionable insights into the customer base. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services.

Analytics 52

Analytics Customer centricity Metrics Accountability 52

Integrity Solutions

MAY 24, 2023

As salespeople grapple with new technology, complex deals, sprawling buying committees and increasing commoditization, many are wondering whether it’s even possible to build a successful sales career anymore. Generally, in a one-, two- or three-day event, salespeople are taught a sales process, with no follow up or reinforcement.

Sales 52

Sales Coaching Accountability Personalization 52