Education Services Group

FEBRUARY 8, 2022

I want to give you an inside look at what makes journey mapping the ESG way so special. Producing a journey map the ESG way begins by establishing a cross-functional team with representation from every department in your business that touches on the customer journey. The post Journey Mapping the ESG Way appeared first on ESG.

Journey mapping 52

Journey mapping Customer Experience Sales Marketing 52

Education Services Group

JANUARY 31, 2022

ESG, the leader in Customer Success as a Service ® , is adding to its leadership team with the appointment of industry veteran Peter Armaly as Vice President of Customer Success. Peter joins ESG from Oracle, where he held strategic leadership roles in both Marketing and Customer Success for over five years.

Consulting 52

Consulting Consulting Technology Marketing 52

Education Services Group

FEBRUARY 5, 2021

ESG, the market leader in Customer Success as a Service ® is proud to announce record-breaking 2020 year-end results. Many of these software providers do not have the knowledge, experience, or bandwidth to implement the necessary customer-centric strategies, so they turn to ESG. New sales bookings closed were 261% to annual target.

Enterprise 52

Enterprise Consulting Consulting Customer centricity 52

Education Services Group

JULY 7, 2021

ESG, the leader in Customer Success as a Service® (CSaaS), announced today it has signed an agreement to extend and expand its relationship with a current client, a global leader in the Customer Experience and Call Center Technology space. The post Global Contact Center Software Leader Expands Relationship with ESG appeared first on ESG.

Contact center software 52

Contact center software Contact Center contact center solutions Education 52

Education Services Group

FEBRUARY 3, 2021

Customer Success as a Service ® provider ESG announces a partnership with inSided, the only Customer Success Community platform for SaaS and subscription-based companies. Both ESG’s services and inSided’s platform share the same ultimate goal: meaningful customer engagement that leads to increased retention, growth, and advocacy.

Customer advocacy 52

Customer advocacy SaaS Self service Consulting 52

Education Services Group

APRIL 13, 2020

Customer Success as a Service ® provider ESG announces a partnership with ChurnZero , a real-time Customer Success platform, to offer a Digital Customer Success Starter Pack to their customer base. ESG is now offering a Digital Customer Success Starter Pack to augment ChurnZero customers’ bandwidth. For more information, visit [link].

Consulting 89

Consulting Consulting Chief Customer Officer Construction 89

Education Services Group

JULY 22, 2021

New logo acquisition and current customer expansion demonstrates ESG’s accelerated traction in the marketplace. ESG, the leader in Customer Success as a Service®, is proud to announce outstanding Q2 2021 results. ESG Q2 2021 News: Total Q2 revenue doubled year-over-year. Earned expansions with six existing Enterprise clients.

Wireless 52

Wireless Contact center software Consulting Consulting 52

Education Services Group

JUNE 21, 2021

ESG, the leader in Customer Success as a Service® (CSaaS), announced today it has signed an agreement to deliver its Customer Success Plan service offering for a new client in the business information services space. ESG’s services enable clients to accomplish their ultimate goal of reduced churn and increased retention.

Marketing 52

Marketing Consulting Consulting Customer centricity 52

Education Services Group

MARCH 4, 2021

We talk to Customer Success organizations at all phases of development, so we often get asked about the differences between hiring a consultant, a staffing agency, and ESG. We built ESG to be a single Customer Success solution that bridges the gap between staff augmentation and consulting firms. And that is what ESG strives to achieve.

Consulting 52

Consulting Consulting Journey mapping outsourcing 52

Education Services Group

JUNE 15, 2022

Here at ESG, we believe that employee success is not only helpful to a healthy and thriving Customer Success organization, it’s fundamental. Now, it’s time to put our money where our mouth is and look at how we practice what we preach at ESG. Half the people we have at ESG have titles that we never even contemplated three years ago.

SaaS 52

SaaS Management Best practices Customer advocacy 52

Education Services Group

JULY 15, 2020

ESG : You spend a lot of time considering Customer Success and what it means for businesses, both those just starting their own programs and those who are already CS experts. ESG : So, if you’re trying to predict the development of Customer Success, it is intimately tied to the future of subscriptions. He’s a Denver legend.

Automotive 52

Automotive SaaS Best practices Sales 52

inSided

FEBRUARY 4, 2021

[Amsterdam, Netherlands - February 4, 2021] Customer Success as a Service® provider ESG announces a partnership with inSided, the only Customer Success Community platform for SaaS and subscription-based companies.

SaaS 52

SaaS 52

Cisco - Contact Center

MARCH 6, 2023

Let’s open with a question: “How are you handling security and segmentation requirements in your Cisco Application Centric Infrastructure (ACI) fabric?” I expect most answers will relate to const… Read more on Cisco Blogs

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Outsource Consultants

MARCH 27, 2024

Innovative Problem-Solving Studies show that around 60% of female-led businesses achieve higher ESG scores. ESG stands for Environmental, Social, and Governance. So, a higher ESG score indicates a strong focus on these areas. So, a higher ESG score indicates a strong focus on these areas. But what does that mean for you?

Call Center 67

Call Center Government outsourcing call center workforce 67

Cisco - Contact Center

NOVEMBER 14, 2023

When it comes to protecting a hybrid workforce, while simultaneously safeguarding internal resources from external threats, cloud-delivered security with Security Service Edge (SSE) is seen as the… Read more on Cisco Blogs

Surveys 52

Surveys 52

Cisco - Contact Center

DECEMBER 8, 2023

Last year, Cisco introduced Partnering for Purpose , where innovation and business goals with environmental, social, and governance (ESG) initiatives were highlighted to benefit partners and their… Read more on Cisco Blogs

Government 92

Government 92

Concentrix

JUNE 22, 2023

American Best in Business Awards recognizes Concentrix with three Gold for its achievements in Sustainability, DEI, and Corporate Social Responsibility

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BlueOcean

FEBRUARY 22, 2024

Shared Core Values and ESG Commitment In the current global landscape, aligning with partners who share your core values is non-negotiable. (If Read more about ESG and the RFP here.) They want to workshop risk-reward models with you.

outsourcing 71

outsourcing Customer Care Entertainment Government 71

Totango

SEPTEMBER 22, 2023

With ESG Success becoming our new services partner, Totango customers will get expert support with customer success transformations and change management. Our partnership with ESG will invite Totango customers to utilize ESG established tool-kits and act as an extension of their CS team as product experts in Totango.

Enterprise 113

Enterprise Education Best practices Customer retention 113

CSM Magazine

OCTOBER 3, 2023

” ESG And Wellbeing; Are They Now Competitive Differentiators? The importance of ESG (Environmental, Social and Governance) and Wellbeing also emerged as strong discussion points, with attendees emphasising and collectively agreeing that operations must uphold robust ESG and wellbeing standards.

Customer Experience 59

Customer Experience outsourcing Chatbots Education 59

Totango

NOVEMBER 10, 2023

roundtable discussion with Peter Armaly , VP of Customer Success at ESG; Kristen Hayer , Founder of The Success League; and Erika Brookes , former CMO at Higher Logic, where they discussed the hottest of topics in customer success—and some more. At Totango Live!

Journey mapping 97

Journey mapping Construction B2B Education 97

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). We see this ourselves at ESG in our daily conversations with prospects. But where I think we distance ourselves from the crowd of the beleaguered is in the way we consider the situation.

Coaching 98

Coaching Engineering Marketing Technology 98

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). We see this ourselves at ESG in our daily conversations with prospects. But where I think we distance ourselves from the crowd of the beleaguered is in the way we consider the situation.

Coaching 94

Coaching Engineering Marketing Technology 94

ChurnZero

JANUARY 11, 2024

The complete 2023 Customer Success Leadership Study (download here) is based on a survey of 1,250 respondents, presented by ChurnZero, ESG , SaaStr , and HubSpot. The complete 2021 Customer Success Leadership Study ( Q&A | webinar ) is based on a survey of 632 respondents, presented by ChurnZero, ESG , and Higher Logic Vanilla.

SaaS 52

SaaS Benchmark Surveys Finance 52

ClientSuccess

AUGUST 29, 2018

Company : ESG (Customer Success as a Service). The post CSM from the Trenches: Mentors – Sheik Ayube, Director, ESG (Customer Success as a Service) appeared first on ClientSuccess. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Location : Denver, Colorado.

Best practices 42

Best practices B2B SaaS Feedback 42

Education Services Group

MARCH 27, 2023

If you know anything about us here at ESG, you know that we love data! ESG: 2022 Customer Success Leadership Study ) Businesses can charge an average 16% price premium for great experiences. ESG) 41% of companies indicated that their CS Ops organization was newly formed. Big data, small data, it’s all important. of businesses.

Upselling 52

Upselling Big data Sales Customer Experience 52

Education Services Group

APRIL 12, 2022

I joined ESG about eight weeks ago and since then many people in my network directly messaged me with variations of these two questions. What is ESG and what is Customer Success as a Service (CSaaS)? For me, that’s ESG. Me: Let’s start with the ESG trademarked expression, Customer Success as a Service. Ergo, risk reduced.

Best practices 52

Best practices Customer centricity Technology Enterprise 52

Education Services Group

APRIL 21, 2021

If you’re wondering what the ESG Customer Success Maturity Model is and why we built it, go back and read the first installment of this three-part series. Constructing and evolving these processes is the second category of capabilities on the ESG Customer Success Maturity Model.

Construction 94

Construction Journey mapping Customer retention Scripts 94

Totango

JANUARY 3, 2024

We also developed nine new integrations across multiple categories, including product analytics , revenue intelligence, email, and calendar tools , as well as two new partnerships with ESG and Higher Logic. We’ve also added more ways to navigate your customer data and report on team productivity.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

Education Services Group

MARCH 1, 2022

When I joined ESG last April, I thought I had a pretty good idea of what Customer Success was and how its concepts played a role in the world of business. ESG’s Resources (can’t leave out the fact that being on the Marketing team at ESG threw me headfirst into our rich library of resources on day one).

SaaS 52

SaaS Marketing Sales Best practices 52

Education Services Group

DECEMBER 13, 2022

Last year, the team at ESG made a few predictions about 2022 and how the Customer Success industry would evolve in the coming year. “In 2023, more companies will realize that operational efficiency is a team sport,” says Sheik Ayube, Vice President of Business Development at ESG. of CS teams now report directly to the C-suite.

Self service 52

Self service Technology Customer Experience Best practices 52

ChurnZero

JANUARY 18, 2023

ESG newsletter When you subscribe to the ESG Customer Success newsletter you can expect game-changing Customer Success resources so you can stay ahead of the competition.

Education 52

Education Customer Experience Management 52

ChurnZero

APRIL 21, 2021

ESG Newsletter. When you subscribe to the ESG newsletter you can expect the best of their game-changing Customer Success resources so you can stay ahead of the competition. Perhaps newsletters are a way of making sense of all the information that is out there by bringing some helpful resources right to your inbox.

Management 94

Management 94

Education Services Group

FEBRUARY 26, 2023

At ESG, we call it the CS roadshow. The post The Customer Success Roadshow and You: Why CS Leaders Need to Go on Tour appeared first on ESG. It involves informing and educating people across your organization about your vision for Customer Success and what it can do for the business.

Education 97

Education Sales Management Marketing 97

Education Services Group

APRIL 25, 2021

In the third installment of our three-part series on the ESG Customer Success Maturity Model, I’ll share the characteristics it takes to Transform your CS organization into a proactive, predictive powerhouse (look at that alliteration!) The ESG Customer Success Maturity Model is not linear. of customer happiness and retention.

Journey mapping 91

Journey mapping Construction Analytics Education 91

Education Services Group

JUNE 22, 2020

At ESG, helping our clients to answer this question is a foundational step in enabling them to build a predictable, scalable Customer Success organization. To learn more about these techniques, I reached out to ESG’s own Data Analytics expert, Justin Garlock, just as he completed one such program. Where did you start?

Metrics 52

Metrics Construction Engineering Analytics 52

Totango

NOVEMBER 15, 2023

New partnerships with Jasper, Higher Logic , and ESG Success, new product features, and nine new integrations, including Pendo , Google and Outlook Calendar, and Gong, show our commitment to accelerating enterprise revenue growth.

Enterprise 112

Enterprise Best practices Feedback Education 112