Aspect

MARCH 16, 2021

Additionally, t hey deliver complete technology solutions that help customers transform their business es today and in the future. The post Partner Spotlight: iLink appeared first on Aspect Blogs. Learn more about Aspect Via in Brazil. Join us on March 17 at 10:00 AM BRT for our Aspect Via Launch Webinar. Register now ! .

Consulting 118

Consulting Consulting Contact Center Marketing 118

Aspect

OCTOBER 31, 2018

Dabei umfasst Workforce Management sowohl Prozesse als auch Technologien, die es Unternehmen ermöglichen, die Menschen passend zu ihren Fähigkeiten einzusetzen und diesen Planungsvorgang so effizient wie möglich zu gestalten. The post WFM als Chance, auch die Mitarbeiterzufriedenheit zu verbessern appeared first on Aspect Blogs.

Self service 68

Self service Contact Center Management Customer Experience 68

Nuance

SEPTEMBER 24, 2020

When customers use the bank’s mobile application, the new EVO VoiceID will empower people to simply speak the phrase, “En EVO, mi voz es mi contraseña” (In EVO, [.] Visit Nuance's What's next blog to see the full content. This is a summary.

Banking 52

Banking Technology Enterprise Customer Experience 52

Aspect

NOVEMBER 16, 2020

D o es accepting digital wallet payments , reducing friction and making it easier for customers to pay encourage more payments and promote better adherence ? . appeared first on Aspect Blogs. Coupled with the v ulnerability of organi s ations’ ability to meet compliance requirements using technology for collections activities.

Technology 62

Technology Accountability Management 62

Aspect

JANUARY 30, 2019

Contact Center können intelligente Self-Service Lösungen wie SMS Chatbots oder Mobile Apps einsetzen, um es den Agenten zu ermöglichen, ihre Schichtpläne, persönliche Kontostände, „schwarze Bretter“ und Produktivitätsstatistiken einfach und per Fernzugriff einzusehen. > > Gig Economy. > Gamification.

Gamification 54

Gamification Self service Contact Center Chatbots 54

Aspect

AUGUST 30, 2017

Über Sinn und Unsinn „hipper“ Pausenraumgestaltung kann man sicher diskutieren, darum soll es hier aber nicht gehen. Es gibt allerdings Entwicklungen und Modernisierungsprozesse, denen Unternehmen sich nicht verschließen dürfen, wenn sie auch zukünftig Mitarbeiter finden und binden möchten. Infografik: Agent Engagement.

Contact Center 60

Contact Center 60

Aspect

AUGUST 30, 2018

Zwar gibt es auch Vorbehalte, aber die möglichen Chancen sind besonders im Bereich des Kundenservice greifbar: Im Contact Center sorgt KI dafür, dass Kunden über Self-Service Kanäle kommunizieren können. The post Trend zu Self-Service im Kundenservice wächst weiter appeared first on Aspect Blogs. aspect.com.

Self service 54

Self service Interactive Voice Response Chatbots Contact Center 54

Aspect

APRIL 16, 2021

Standard naming conventions make it easier for reporting, facilitat ing work segment search es , and can be used across all Aspect configurations ( Forecast Group s , Agent Group s , etc.) . The post WFM Operational Tips & Tricks appeared first on Aspect Blogs. Not an ASUGA member? It’s easy to join,?

Enterprise 118

Enterprise Personalization Management Marketing 118

Beyond Philosophy

AUGUST 11, 2022

As Laura Spoelstra , who is from the Netherlands, points out that many things broken in experiences British people have learned to accept, from potholes in the roads to trains and appointments that are “on time” even when they are five to ten minutes late, to A & Es (Emergency rooms in the UK) that don’t accept emergencies.

Airlines 365

Airlines Calibration Self service Consulting 365

Aspect

NOVEMBER 30, 2018

Richtig schlechter Kundenservice schafft es oft in die Schlagzeilen. Kein Unternehmen kann es sich langfristig leisten, sich im unteren Service-Mittelmaß einzurichten, sondern sollte Verbesserungen anstreben. Keine erstrebenswerte Werbung! Einheitliche Benutzeroberfläche (UI) für Konfiguration und Administration.

APIs 51

APIs Self service SaaS Interactive Voice Response 51

Education Services Group

MAY 25, 2018

Unlocking a proverbial holy grail of enhanced product adoption, increased renewals, thriving upsells and product advocacy requires collaboration with other business units, especially Education Services (ES). What we can do though is shine a light on how ES can positively impact CS strategy. TIME TO FESS UP. 2x the rate of engagement.

Education 45

Education Journey mapping outsourcing Upselling 45

Aspect

JANUARY 24, 2019

Ein wichtiger Ansatzpunkt dabei ist es, die Benutzeroberfläche an dem auszurichten, was für die Anwender relevant ist, dass ihnen also abhängig von ihrer jeweiligen Rolle die entsprechenden Daten und Funktionen eingeblendet werden, die sie für die tägliche Arbeit benötigen. Zu den Videos: [link].

Omni-channel support 48

Omni-channel support Coaching Contact Center 48

Aspect

AUGUST 15, 2018

Ich glaube, den meisten Kunden geht es vielmehr darum, dass man sie ernst nimmt und ihnen hilft, ihr Anliegen so schnell und zufriedenstellend wie möglich zu klären. Egal, ob es darum geht, eine Information zu erhalten, etwas zu kaufen, eine Dienstleistung in Anspruch zu nehmen oder einen Fehler zu beheben. Kontext bewahren.

Self service 51

Self service Customer Experience Customer Service 51

AWS Machine Learning

AUGUST 11, 2023

en fr es tutor éducateur tutor sheep agneau oveja walking promenant para caminar burger sandwich hamburguesa action-specific spécifique à l’action especifico de acción order commande commande Exploring the custom terminology feature Let’s translate the sentence “she was a great tutor” with Amazon Translate.

Construction 64

Construction Government Consulting Consulting 64

Aspect

JANUARY 29, 2018

Kaufentscheidungen werden schneller getroffen – was für Unternehmen von Vorteil sein kann, sie aber auch vor neue Herausforderungen stellt, wenn es um den Aufbau und die Pflege von Kundenbeziehungen geht. Damit im Zusammenhang steht auch die Erwartung, dass Informationen schnell und vor allem bequem verfügbar sind. Und das kommt sehr gut an!

Self service 48

Self service Banking Customer Service Customer Experience 48

bold360 Blog

MARCH 29, 2021

It provid es mobile functionality and offer s SMS/text messaging through mobile ,” she says. “ T hat SMS channel has been significant and growing for them , especially for our customers who have highly utilized apps. ” . A nd l earn more about customer engagement in this new era at Bold360.com.

Self service 52

Self service Chatbots Call Center Management 52

Integra

JULY 16, 2019

Como lo prometido es deuda, en este artículo continuaremos hablando sobre los marcadores, específicamente el Power y Predictivo. Un marcador Power trabaja en torno a la idea de “Marcado excesivo”; lo que esto significa es que el sistema hará más llamadas que agentes disponibles. Marcador Power. Marcador predictivo.

Contact center software 40

Contact center software Contact Center 40

Aspect

AUGUST 23, 2018

Si algo recordamos con especial fervor del fabuloso libro de Cervantes, es la carga de Don Quijote contra los molinos de viento donde veía temibles gigantes. Lo que recibe mucho menos énfasis es lo que viene después de la venta. Responde las preguntas antes que te las hagan…evite los molinos de viento.

Scripts 54

Scripts Marketing Customer Experience 54

Aspect

NOVEMBER 20, 2018

Und nur weil etwas machbar ist, muss es ja noch nicht von Vorteil sein. The post Keine Zukunftsmusik, sondern Realität: Kanalvielfalt in Contact Centern appeared first on Aspect Blogs. Die Kanalvielfalt wächst – das ist unbestreitbar. Wie lassen sich also verschiedene Kanäle am besten einsetzen, um Kundenerwartungen zu erfüllen?

Contact Center 62

Contact Center Self service Best practices Customer Care 62

Aspect

FEBRUARY 8, 2019

Hier geht es um Themen wie Mitbestimmungsmöglichkeiten und den Austausch mit Kollegen und Vorgesetzten. appeared first on Aspect Blogs. Weitere Informationen, Gutscheincode für kostenlosen Messeeintritt und CCW-Terminanfrage. The post Stay connected – treffen wir uns der CCW 2019 in Berlin?

Self service 59

Self service Management Customer Care Customer Experience 59

Aspect

OCTOBER 19, 2017

Das Magazin möchte das Thema Künstliche Intelligenz (KI) / Artificial Intelligence (AI) weiter nach vorne bringen und setzt sich auch mit drängenden praktischen Fragen von Unternehmen auseinander, darunter „Wie implementiere ich diese Technologie”, „Welche Auswirkungen könnte es haben”, „Wie schule ich meine Mitarbeiter um”.

Chatbots 48

Chatbots Self service APIs Interactive Voice Response 48

Aspect

DECEMBER 6, 2018

Dazu gehört es heute, dass eine Vielzahl von Kommunikationsmöglichkeiten zur Verfügung stehen: Web- oder App-basierter Self-Service über beliebige Endgeräte, Beratung per Chat, E-Mail oder Telefon, Informationen über den Sendungsverlauf per SMS und vieles mehr. The post Weniger ist mehr appeared first on Aspect Blogs.

Self service 59

Self service Interactive Voice Response Contact Center Customer Experience 59

Aspect

APRIL 5, 2021

By emphasizing a holistic focus and efficiency, we have identified recommendations in the key areas that impact your bu siness: your people, your process es and the technolog ies deployed. The post Enterprise Benefits Workforce Calculator appeared first on Aspect Blogs.

Enterprise 62

Enterprise Schedule adherence Contact Center Consulting 62

Certified Languages International

MARCH 1, 2020

In a letter, Cortés once described Malinche as “la lengua … que es una India de esta tierra,” which translates to “the tongue … who is an Indian woman of this land.”. She was always at Cortés’ side, whether to help navigate dangerous terrain, communicate with indigenous allies or enemies, or order food for the Spanish army.

Advertising 93

Advertising Government Accountability 93

bold360 Blog

MAY 29, 2019

B usiness es across the country are shifting their strategy towards a customer -first approach. The post How UK Businesses Are Adopting Conversational AI appeared first on Bold360 Blog. C ustomer centricity isn’t a new idea, but it’s arguably more important now than ever.

Airlines 40

Airlines Sales Personalization Customer Service 40

Nexmo

JUNE 19, 2020

Specific status(es) = COMPLETED. The post Voice Transcription Pipeline in PHP With Vonage appeared first on Vonage Developer Blog. After adding the second function, you can navigate to CloudWatch in your AWS Console and select Events and Get Started to create a new Event Rule. Set the Rule as follows: Event Pattern.

APIs 62

APIs Accountability 62

Aspect

MAY 6, 2019

En muchos sentidos, esto es similar a la feroz competencia que existe entre las empresas enfocadas en el cliente en el mundo real, ¡solo que sin tanta violencia! En Westeros, contar con un gran ejército y con el nombre de una casa poderosa es algo determinante a la hora de buscar el respeto de tus oponentes. Bases Fuertes.

Personalization 17

Personalization Contact center software Contact Center Technology 17

Aspect

AUGUST 8, 2019

No es ningún secreto que la experiencia del cliente ha evolucionado rápidamente en los últimos años, mientras los hábitos y exigencias de los consumidores cambian a diario y continuamente se abren nuevos canales de comunicación. The post El poder de personalizar la experiencia del cliente appeared first on Aspect Blogs.

Chatbots 13

Chatbots Customer Experience 13

Aspect

JULY 15, 2019

Buscamos instintivamente formas de realizar nossas tarefas diárias de maneira s melhor es e mais eficiente s do que no dia anterior. The post Torne a vida de toda a sua força de trabalho mais fácil appeared first on Aspect Blogs.

Morale 64

Morale Contact Center Gamification Chatbots 64

AWS Machine Learning

JANUARY 12, 2023

Choose Chat with an Expert , and choose the language as es in the drop-down menu at the top of the Chat pane. For more details about Amazon Translate, visit Amazon Translate resources to find video resources and blog posts, and also refer to Amazon Translate FAQs. Open a separate tab or browser and choose Setup. Choose Start Chatting.

Customer Support 79

Customer Support APIs Scripts Enterprise 79

Lumoa

JANUARY 27, 2023

Improv es Your Marketing You’ll be able to recognize the factors that influence customer behavior. Provides Direction For Training Sometimes, there’s a delay in answering customer requests or inquiries because your team doesn’t know how to or can’t access the necessary information.

Customer Experience 83

Customer Experience Journey mapping Customer Service Feedback 83

Aspect

AUGUST 20, 2018

“Es poco probable que a quienes colaboran de esta manera se les pague tan bien como a los empleados de las empresas”, declaró Michael Madowitz, economista del Centro para el Progreso Estadounidense de tendencia izquierdista. The post Servicio al cliente social, dale trabajo a tus clientes appeared first on Aspect Blogs.

outsourcing 48

outsourcing Call Center Marketing Customer Care 48

Verint

DECEMBER 20, 2017

Paul Stockford, Chief Analyst, Saddletree Research, mentioned in a recent blog post that “the contact center industry will be all about automation” in 2018. As I discussed in a blog post last month, there is a place for everyone to contribute to customer engagement automation ideas and planning.

Contact Center 25

Contact Center Enterprise Management Technology 25

CSM Magazine

JUNE 22, 2023

Jochen is also the CEO of ES Team, Vice Chair at LT Innovate, and was the former CEO at Trados. Customers are communicating through product search, chat box, comments, blogs, reviews, social media posts, etc., We had Jochen Hummel, co-founder and CEO of Coreon, lead the presentation.

Enterprise 52

Enterprise Government SaaS Engineering 52

ChurnZero

NOVEMBER 8, 2019

Blog Author: Alexander Weihmann. Just as CRMs have reshaped how business es approach opportunity management, Customer Success Platforms provide a new way to maintain strong customer relationships long after the initial transaction. Serious About Customer Success? Your CRM is Not Enough!

CRM 63

CRM SaaS Chief Customer Officer Accountability 63

Nexmo

OCTOBER 27, 2020

ToString(), LanguageSpoken = "en-US", LanguageTranslated = "es-MX" } } } }; var ncco = new Ncco(webSocketAction); return Ok(ncco.ToString()); }. The post Translate a Phone Call with Blazor, SignalR, and Azure appeared first on Vonage Developer Blog. Configure Middleware. The source for this demo is in GitHub.

APIs 118

APIs Engineering Accountability voip 118

CallSource Insights

MAY 10, 2019

My Pitch: Convincing Your Boss(es) to Confidently Spend (More) on Advertising. I even wrote a blog on the topic of CLV to prep for my talk. Get their dates down, find out if they are accepting calls for speakers, and then keep your notes well organized.

Advertising 40

Advertising Customer centricity Analytics Scripts 40