Real Blue Sky

NOVEMBER 21, 2023

But the benefits of retention extend beyond mere savings; loyal customers tend to buy more over time and can become advocates for your brand, effectively becoming a self-sustaining marketing channel. The goal is to create a customer experience so positive that it becomes a key differentiator in a crowded market.

Employee engagement 105

Employee engagement outsourcing Upselling Customer retention 105

Totango

APRIL 11, 2019

An illuminated “check engine” light is scary because it doesn’t offer any solution. For many, “check engine” may as well just say “car broken”—and that’s terrifying. It is a powerful tool for capitalizing on potential upsell opportunities and preventing customer churn. What is a Customer Success Health Score?

Metrics 88

Metrics Upselling Accountability Enterprise 88

JustCall

APRIL 4, 2023

Content Marketing This strategy is all about creating and sharing valuable content that attracts potential customers to your website. Search Engine Optimization (SEO) Optimizing your website and content for search engines increases your visibility and drives traffic to your site.

Call Center 52

Call Center Sales Inbound sales Upselling 52

JivoChat

APRIL 16, 2023

You need a strategy that considers all the different aspects of ecommerce, from marketing and product selection to payment processing and fulfillment. This makes it easier for entrepreneurs and small businesses to access global markets without a physical presence. Of course, it’s slightly different in the market.

Analytics 82

Analytics Engineering Advertising Sales 82

CSM Practice

SEPTEMBER 28, 2020

We were a new product in the market and still untested. The challenge here was to show enough value to hit key metrics someone in the labs group would find of value while hunting for use cases for our solution on a company-wide scale. Long-story short, managing renewals and upsell should never simply happen upon renewal.

Management 52

Management Upselling Engineering SaaS 52

JustCall

AUGUST 8, 2023

Personalize Marketing Campaigns It was back in 2015 when Forrester discovered that 8 out of 10 consumers would choose and pay more for a brand that offers personalized services or experiences. Conversational AI draws from high volumes of demographic, psychographic, and behavioral customer data to tailor bespoke marketing campaigns.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

CustomerSuccessBox

FEBRUARY 27, 2019

Most SaaS businesses have well defined product, engineering, marketing and sales teams. At the start, it is not feasible to focus on several KPIs like retention, onboarding, upsells etc. So, s/he would not give the required time or put in the necessary efforts to reduce churn or increase upsells.

Upselling 65

Upselling Chief Customer Officer SaaS Sales 65

ChurnZero

NOVEMBER 4, 2022

When CS teams only own customer satisfaction and engagement metrics, they lessen their business impact, and in turn, their value and authority. We know that instinctively, and by doing the renewal, the upsell, the cross-sell, we’re actually adding a lot more value to the customer. Is engineering building a reliable product?

SaaS 98

SaaS Customer centricity Finance Best practices 98

Totango

SEPTEMBER 17, 2021

What these various forms of the freemium SaaS model all have in common is that they take product-led growth approach to marketing and sales. A freemium model provides a powerful marketing tool by giving you opportunities to build brand awareness. A free version of your product can be promoted on search engines and social media.

SaaS 76

SaaS Best practices Upselling Journey mapping 76

Mindtouch

OCTOBER 23, 2017

As such, there’s been a perfect storm of market forces driving growth in self-service support. Five primary trends are turning customer self-service into a multi-billion dollar market opportunity. Companies that own their customer experience are those that succeed and thrive in their markets. Renewals and upsells matter more.

Self service 65

Self service Upselling SaaS Customer Support 65

CustomerSuccessBox

JANUARY 8, 2020

Customer success department’s responsibilities are slowly increasing to encompass several things like increasing LTV of customer base, reducing churn, providing references, case studies, customer stories to sales and marketing, providing feedback to product team, creating upsell opportunities, facilitating renewals, etc!

Upselling 52

Upselling SaaS B2B Metrics 52

Call Journey

JUNE 23, 2019

As one of the sponsors, Call Journey has a booth (163) set up in the event’s expo hall, highlighting its market-leading voice analytics solution – Emotive Voice Streams (EVS ). Call Journey aims to help businesses on how to: Maximize Upsell & Cross-sell opportunities. Understand Agent Performance and metrics.

Engineering 40

Engineering Analytics Upselling Scripts 40

Call Journey

JUNE 23, 2019

As one of the sponsors, Call Journey has a booth (163) set up in the event’s expo hall, highlighting its market-leading voice analytics solution – Emotive Voice Streams (EVS ). Call Journey aims to help businesses on how to: Maximize Upsell & Cross-sell opportunities. Understand Agent Performance and metrics.

Engineering 40

Engineering Analytics Upselling Scripts 40

ChurnZero

SEPTEMBER 8, 2020

As a product marketer using @asana , I’m enjoying @AlexanderHood ‘s talk now at #SaaStrAnnual about being customer-centric. Join the live stream for @SaaStrAnnual @ Home – now @BellaRenney from @tray talking about the key metrics of growth -> expanding and retention as the main drivers [link] #SaaStrAnnual #growth #saas.

SaaS 90

SaaS Upselling Customer centricity Education 90

CustomerSuccessBox

NOVEMBER 2, 2021

Complete Account Information : Customer company name, the industry they are in, product-market fit, company size, and contract information. Customer Success : The metrics by which we will measure the value we are providing to the customer. Meanwhile, Customer Success metrics are customer lifetime value, churn rate, retention/upsells.

Sales 52

Sales Engineering Upselling Customer retention 52

SmartKarrot

JUNE 13, 2023

Apply here: [link] Role: Digital Marketing Customer Success Manager Location: Mississauga, ON, Canada (Remote) Organization: Measure Marketing Results Inc. As a Digital Marketing Customer Success Manager, you’ll be in control of client campaigns and projects. Contribute to level 1 requests for the Care team.

Upselling 19

Upselling Marketing Accountability Education 19

SmartKarrot

AUGUST 18, 2022

Understand customer business context and pain, and facilitate the strategic mapping of OfferFit value to identify potential upsell opportunities. Work closely with the OfferFit sales team to close upcoming renewals & upsell opportunities. Create dashboards to monitor critical client success metrics. Apply here: [link].

Upselling 19

Upselling Education Engineering Advertising 19

SmartKarrot

JUNE 9, 2022

Create accountability across customer-facing teams by developing appropriate metrics and coordinating compensation and promotions with these metrics. Ensure their teams deliver efficiently in alignment with key partners in Sales, Product, and Engineering. Conduct customer health checks to identify risk and mitigate churn risk.

Upselling 19

Upselling Engineering Technical Support Metrics 19

ChurnZero

NOVEMBER 27, 2019

Metrics Aren’t Just for Board Meetings – The Value of Customer Metrics is Immeasurable . We often think about CS metrics as being interna l KPIs – after all, these figures surface in board meetings and other internal discussions. Drivers for corporate growth are no longer limited to Sales and Marketing.

Chief Customer Officer 75

Chief Customer Officer SaaS Metrics Education 75

GetFeedback

MAY 9, 2019

Stage 4 —O perationalize: You begin to re-design your company’s operational processes based on customer insight and other customer experience metrics. CX leadership coalition: The VoC program and customer map fuel a company’s customer experience program, while the employees are the engine — they take this data and act on it.

Customer Experience 134

Customer Experience Metrics Journey mapping Feedback 134

SmartKarrot

MARCH 15, 2023

Establish and maintain excellent connections with important stakeholders across the organisation, including the sales, product, and engineering teams. Make sure your teams meet their revenue goals for upsells and extensions. Own the performance metrics in our CRM and apply them to enhance every team workflow.

Upselling 19

Upselling Engineering B2B Accountability 19

SmartKarrot

OCTOBER 14, 2022

Building relationships with key internal stakeholders at the customers, including executives, senior management in operations and engineering, and factory staff, including process engineers. Co-owning the upsell and renewals of current customers with the Sales Team.

Upselling 19

Upselling Engineering Education Best practices 19

ClearAction

NOVEMBER 5, 2017

And sometimes customer-facing staff has a distinct customer experience vision that is at odds with their upstream value chain (engineering, IT, finance, production, marketing, supplier management, etc.). 8 Customer Experience Metric Silos Mask Momentum. Consistency is the key. knowledge management and relationship-building).

Customer Experience 69

Customer Experience Customer centricity Morale Finance 69

Amity

MAY 17, 2016

Many of today's SaaS companies know the right things to say and the right way to position, but when it comes to putting the pedal to the metal, there is a lot to be desired - and without the right engine, you won't go far. The ongoing struggle to align Marketing and Sales is well-documented and often discussed.

Real estate 65

Real estate SaaS Upselling Sales 65

SmartKarrot

AUGUST 22, 2022

As a VP of Customer Success, you will set the vision and strategic plan for the Technical Account Management and Customer Engineering functions, focusing on increasing product adoption, leading an exceptional customer experience, and driving growth. Use data, metrics, and KPIs to identify how to continuously improve the processes.

Engineering 19

Engineering Upselling Metrics Sales 19

SmartKarrot

MARCH 23, 2022

Collaborate with Product Management and Engineering to act as the “voice of the customer.” Develop industry-specific metrics that define the customer success journey. Developing and executing upsell and expansion opportunities. Use customer management tools to track customer communication, issues, and metrics.

Brand ambassadors 19

Brand ambassadors Engineering Upselling Metrics 19

SmartKarrot

JULY 7, 2022

Role: VP of Customer Success Location: New York, NY, US Organization: Instabase As a VP of Customer Success, you will set the vision and strategic plan for the Technical Account Management and Customer Engineering functions, focusing on increasing product adoption, leading an exceptional customer experience, and driving growth.

Engineering 19

Engineering Upselling Accountability Metrics 19

SmartKarrot

OCTOBER 3, 2022

Interact with other areas of their business to ensure customer success, such as Product and Engineering. Assist with client marketing correspondence (newsletters, campaigns, sales print materials, welcome packets, surveys, etc.). Work closely with customers to deliver on business goals and digital marketing success.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

SEPTEMBER 12, 2022

Curate and grow a healthy pipeline of new prospects and leverage Marketing to help create thought leadership and campaigns to drive top of the funnel activities. Collaborate with Marketing and Product to deliver critical information related to the solutions and products. Identify, own, upsell and uplift opportunities.

Best practices 19

Best practices Metrics Upselling Accountability 19

SmartKarrot

MAY 4, 2022

Marketing, Sales, Product, Engineering). Drive ongoing cadence with the team to report on critical metrics and new initiatives. Collaboratively work effectively with and across other departments, especially the sales team, partner team and marketing team in the region. opportunities and risks). Apply here: [link].

Engineering 19

Engineering Education Upselling Accountability 19

SmartKarrot

FEBRUARY 8, 2022

Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering. Forecast upcoming renewals and upsell opportunities. Run upsell sales cycle process. Understand the customer use case. Respond to customers with low usage.

Upselling 19

Upselling B2B Customer centricity SaaS 19

SmartKarrot

MARCH 9, 2023

Create and use metrics to gauge and monitor consumer loyalty and satisfaction. To keep the company’s services competitive, keep up with market changes and best practises. Control important team KPIs, including churn, upsells, adoption, and activity management. A successful SaaS firm is built on recurring revenue.

Upselling 19

Upselling Benchmark SaaS Accountability 19

SmartKarrot

FEBRUARY 25, 2022

Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Track and report on key performance and customer satisfaction metrics to make informed decisions about operational and procedural changes.

Engineering 19

Engineering Coaching Upselling Feedback 19

SmartKarrot

JANUARY 25, 2022

Net Revenue Retention is a metric that indicates the stickiness of a SaaS product to its customers. It also assists as a parameter for the customer success teams to take a step towards retention, upsell or even cross-sell. . This time to value or TTV metric has to be as short as possible. Like what you are reading?

SaaS 19

SaaS Upselling Accountability Engineering 19

ChurnZero

OCTOBER 28, 2022

Sales, marketing, product, engineering. We have to think more strategically as an industry so that we can help our businesses scale and maintain those financial metrics like gross margin and EBITDA, that really matter when investors are looking at our companies. You have to look at it on a count basis, not a dollar basis.

Best practices 52

Best practices Chief Customer Officer Sales Upselling 52

SmartKarrot

NOVEMBER 4, 2022

Role: Director of Customer Success Location: Remote, United States Organization : Fleetio As a Director of Customer Success, you will lead the Customer Success Management Team across three segments (Enterprise, Mid-Market and SMB) to achieve long-term retention via aggressive usage, adoption, and value realization targets. Apply here: [link].

Upselling 19

Upselling Accountability Metrics Engineering 19

SmartKarrot

APRIL 28, 2023

Work together with cross-functional teams from the sales, product, and engineering departments to guarantee our clients’ success. Analysing client data and metrics to spot trends and prevent problems before they happen. Obtain in-depth knowledge of the market, product, and industry.

Upselling 19

Upselling Coaching Engineering Customer retention 19