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Employee surveys: Types, tips, and how-to guide


The importance of employee surveys Employee surveys are one of the most effective ways to understand how employees think, act, and feel in your organization. Sending employee surveys is also essential to: Improving business growth. Check out our guide to employee satisfaction survey questions.

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Employee Experience Tips, Resources & More


Maximizing the value your employees derive from their roles within your organization on a daily basis – satisfaction, engagement , accomplishment, community and more – has the potential to build loyalty among your workforce in ways higher wages never could AND benefit your business’s bottom line. Keep employee data analysis consistent.


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Act Like an Owner – Revisited!


Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

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Amazing Business Radio: Diana Oreck


First Up: In Shep Hyken’s opening comments he relates an experience from the customer service workshops his company conducts for client companies. In these workshops, attendees are asked, “What is a quality that all customer-focused employees possess?” After a list is tallied, an interesting observation can be made.

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Seven ways to increase agent’s performance in call centers


Offer opportunities for additional training, workshops, and certifications to enhance their expertise. Foster a supportive work environment that encourages open communication, teamwork, and employee engagement. Such tools can save time, improve accuracy, and enable agents to handle customer inquiries effectively.

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Call Center Motivation: How to Inspire Your Agents


You might even consider hiring a field expert for a workshop. Gallup released an article about employee engagement measures in the workplace. One statement that promotes engagement is: “My supervisor, or someone at work, seems to care about me as a person.”. Set some room in the budget for education. Conferences.

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An Uplifting Story: The “Luggage Boy” and his Zipper Dance

Up Your Service

A strong Common Service Language has the potential to uplift the spirit of all your employees – and your customers. Workshop Leaders were certified to deliver service education programs to everyone. Customer service went up, employee engagement went up, and company revenue went way up!