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5 Best Practices for Training Remote Call Center Agents

Fonolo

AUGUST 5, 2021

Now that a large percentage of customer service agents are working remotely, it’s never been more important to ensure you have a solid training system in place. When employees are far apart, proper training tools can drive employee engagement and help ensure everyone is on the same page. Virtual workshops.

Best practices 159
Best practices Call Center virtual call center Agent burnout 159
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How to Manage and Inspire Call Center Agents Working From Home

JustCall

DECEMBER 1, 2022

It is essential to offer professional growth opportunities to employees to empower them to stay loyal and engaged and pursue greater success within your company rather than looking elsewhere. Offer free workshops and seminars to improve work habits and improve skills. Prevent Agent Burnout.

Call Center 52
Call Center Management Agent burnout Scripts 52
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