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Celebrating 25 Years of EXPO RC

Anexa BPO

The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.

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Customer Experience Influencers You Must Follow – Part 2

Customer Guru

With an expertise in customer service and experience trends, customer retention, employee engagement, and the like, DiJulius has worked with several brands such as The Ritz-Carlton, Starbucks, Nordstrom, and many more. Lior is a thought-leader, author, and speaker and has expertise in customer experience and employee engagement.

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Treat Employees Better Than Customers

CX Journey

Too many executives have the mindset that they'll focus on the employees and their experience "later." Without your employees, you have no customer experience. The linkage between customer experience and employee engagement has been proven. It's real, and your employees matter! This isn't healthy.

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Using Your Employees' Voices to Transform the Customer Experience

CX Journey

So it's important that we listen to employees and find out what's keeping them from being able to delight customers. Voice of the Employee programs consist of many different types of listening posts, including: employee engagement surveys, employee satisfaction surveys, culture assessments, transactional/event-based surveys (e.g.,

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Customer Experience Influencers You Must Follow – Part 1

Customer Guru

She has over 30 years of experience in the industry and is renowned for her powerful presentations and workshops. He is a Keynote Speaker, Workshop Leader and Consultant and an expert in customer experience management, team member engagement and leading for growth. Chip Bell Follow @ChipRBell. Jack MacKey Follow @jmackey5000.

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Contact Center, Call Center and Customer Experience Events – September 2017

Taylor Reach Group

Through thought-provoking presentations, interactive sessions and Q&A periods, take away strategies to: personalized services, journey mapping, mobile, automation and AI and actionable data. Engage 360 – 2017 – September 25-28. Employee Engagement + Customer Engagement = Next Generation Loyalty.

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Get the Latest Insights to Shape CX at the Gartner Customer Experience & Technologies Summit 2019

Calabrio

This is a great event to learn about the latest and greatest research and insights on customer experience strategy straight from Gartner’s experts including: operationalising the voice of the customer, analytics best practices to improve customer retention and gaining value through customer journey mapping.