Anexa BPO
NOVEMBER 6, 2022
The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.
Interaction Metrics
MAY 16, 2024
Our methods include workshops, customer service evaluations, and a wide range of surveys. Employee Engagement : This method uses focus groups, interviews, and engagement surveys to find out where your staff thinks there’s room for improvement and what they would like to see from the customer experience.
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Customer Guru
AUGUST 21, 2018
With an expertise in customer service and experience trends, customer retention, employee engagement, and the like, DiJulius has worked with several brands such as The Ritz-Carlton, Starbucks, Nordstrom, and many more. Lior is a thought-leader, author, and speaker and has expertise in customer experience and employee engagement.
CX Journey
SEPTEMBER 1, 2015
Too many executives have the mindset that they'll focus on the employees and their experience "later." Without your employees, you have no customer experience. The linkage between customer experience and employee engagement has been proven. It's real, and your employees matter! This isn't healthy.
Customer Guru
AUGUST 8, 2018
She has over 30 years of experience in the industry and is renowned for her powerful presentations and workshops. He is a Keynote Speaker, Workshop Leader and Consultant and an expert in customer experience management, team member engagement and leading for growth. Chip Bell Follow @ChipRBell. Jack MacKey Follow @jmackey5000.
CX Journey
SEPTEMBER 8, 2016
So it's important that we listen to employees and find out what's keeping them from being able to delight customers. Voice of the Employee programs consist of many different types of listening posts, including: employee engagement surveys, employee satisfaction surveys, culture assessments, transactional/event-based surveys (e.g.,
Taylor Reach Group
AUGUST 29, 2017
Through thought-provoking presentations, interactive sessions and Q&A periods, take away strategies to: personalized services, journey mapping, mobile, automation and AI and actionable data. Engage 360 – 2017 – September 25-28. Employee Engagement + Customer Engagement = Next Generation Loyalty.
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