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Seven ways to increase agent’s performance in call centers

SoliCall

2 – Performance Feedback and Coaching. Regularly evaluate their performance and provide individual coaching sessions to address areas of improvement. Offer opportunities for additional training, workshops, and certifications to enhance their expertise. 3- Clear Performance Metrics. 6 – Continuous Skill Development.

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7 Speech Analytics Mistakes That Can Cost You Big

CX Global Media

At the event he conducted a workshop about Speech Analytics and he graciously shared with me his observations about what occurred during that workshop. Some of the initial conversations in the workshop was about agent performance, how to streamline the QA (Quality Assurance) process. So, there’s two pieces.

Analytics 136
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The Ultimate Guide to Call Center Training

Fonolo

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Call center training is important because it’s part of your customer service plan – and part of a strong employee engagement plan.

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Overcoming The Fear Of Failure In Sales

Integrity Solutions

But all too often, they and their employees end up frustrated with the results. When I ask workshop participants what they think the issue might be, the most popular response is: fear of failure. It’s also why, in the absence of the appropriate mindset, coaching and support, this culture of more can backfire.

Sales 71
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A Sales Training Strategies Action Plan to Ignite Your Team’s Success

Integrity Solutions

While online training and workshops can be effective delivery mechanisms for information and knowledge, the real impact only comes when you’re able to turn that knowledge into daily behaviors. What they don’t always recognize is that it’s something that can be developed through effective training and coaching.

Sales 92
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An Interview with Kate Nasser: Better #PeopleSkills

Customers That Stick

Kate Nasser, The People Skills Coach™ , is a smart, energizing, experienced speaker, coach, and workshop leader. Her work in customer experience, employee engagement, leadership, teamwork, transforms how people think, act, and interact.

Coaching 152
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One more priority for 2020…

Taylor Reach Group

Yet not dealing with mental health concerns are bad for business, not just in terms of absenteeism, but also in terms of reduced employee engagement and reduced productivity. Investing in supporting our employees who struggle with mental health makes good business sense.