Call Design

MAY 24, 2022

Gamification, the use of game mechanics to improve employee productivity, efficiency, and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times. Gamification also provides continuous feedback.

Gamification 78

Gamification Enterprise Coaching Feedback 78

CCNG

MAY 27, 2021

Employee retention and engagement Onboarding and Training Performance Management Workforce Management workforce Optimization Quality Assurance Knowledge Management Agent Motivation, recognition, and gamification Idea Generator – Sounding Board You have a problem and do not know where to start? A consultant can be a sounding board for ideas.

Consulting 195

Consulting Consulting Contact Center Gamification 195

CCNG

SEPTEMBER 27, 2023

GETTING PRACTICAL Amid contact centers scrambling to utilize omnichannel while engaging employees with gamification software and IT departments driving toward AI solutions, helping the agent to find the answers quickly for customers seems to have fallen by the wayside. All this costs more money. It’s a vicious cycle.

Management 195

Management Average Handle Time Self service First call resolution 195

Fonolo

NOVEMBER 23, 2021

Balancing education and engagement. Balancing education and engagement is essential if you want your training to sink in. That means making training more interactive and potentially using gamification tactics in your program. Education + Engagement = Call Center Training games! Gamify your training. .

Call Center 148

Call Center Abandon rate Gamification Education 148

CSM Magazine

MARCH 5, 2024

They can also provide educational resources and personalized guidance to help patients manage chronic conditions. Gamification elements, rewards, and social features can motivate patients to continue their treatment plans and adopt healthy behaviors.

Healthcare 52

Healthcare Education Gamification Consulting 52

Noble Systems

DECEMBER 6, 2018

Employers want new hires to feel welcomed, and educate and train them efficiently and effectively to reduce the amount of time it takes for them to become fully productive. Beating the odds with Gamification. They recently deployed Noble Systems gamification and saw a dramatic improvement in new hires’ understanding their goals.

Gamification 61

Gamification Contact Center Education Call Center 61

Fonolo

NOVEMBER 22, 2022

The Manager’s Guide to Call Center Gamification. Universal Class is a platform dedicated to supplying online continuing education courses. More on ICMI’s Contact Center Management Boot Camp ?. Benchmark Portal: Contact Center Manager Certification. How Contact Center Managers Impact Customer Perception.

Call Center 147

Call Center Management Benchmark Contact Center 147

Noble Systems

JUNE 7, 2019

He recently wrote about several aspects of his visit, including interactions with Noble users and other attendees, lessons learned in keynote and lock note addresses, and how the event’s beachside location was used in tandem with educational sessions to balance fun and learning.

Gamification 75

Gamification Contact Center Coaching Education 75

SmartKarrot

JANUARY 27, 2022

But the most overlapping theme amongst all the things that we have discussed above is customer education. . Customer education is, in fact, one of the efficient ways to cut down on the support hours for your customer success team. The question now is, what is the best way to excel customer success with effective customer education?

Education 19

Education Journey mapping SaaS B2B 19

SmartKarrot

DECEMBER 10, 2020

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. Gamification has turned out to be quite effective towards that end. The gamification market has grown so big that it was predicted to reach $2.8bn by 2016. What is SaaS gamification? Customer loyalty and education.

Gamification 11

Gamification SaaS Education Upselling 11

Noble Systems

JUNE 18, 2019

Gamification , the use of game mechanics to improve employee productivity, efficiency and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times. Gamification also provides continuous feedback.

Gamification 72

Gamification Feedback Enterprise Coaching 72

Fonolo

NOVEMBER 29, 2018

In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. Storyline: Gamification. Going forward, what will these trends be? Look no further … we have you covered! Investing in Agents. Voice-Powered Technology (VPT). Artificial Intelligence (AI): Hero or Villain?

Contact Center 73

Contact Center Gamification contact center workforce Education 73

Fonolo

OCTOBER 3, 2018

Whatever your roadblock, it’s good practice for contact center teams and customer service leaders to educate themselves on why, in a broad sense, some contact centers are being held back from reaching their full potential. Maybe it’s a knee-jerk reaction to the idea of change, or a fear of letting go of legacy technologies. No Money, Honey.

Contact Center 170

Contact Center contact center workforce Gamification Call Center 170

ChurnZero

MAY 4, 2023

Daily tasks, such as creating a content calendar, curating educational pieces, moderating engagement, collecting feedback and working across different functions is a full-time job. We strive to “collaborate, educate and elevate” the community to advance the profession of Customer Success.

SaaS 98

SaaS Best practices Gamification Feedback 98

Call Design

MAY 6, 2019

The fun of gamification. One of the newest tools in a personnel leader’s arsenal is gamification. Reduced to its fundamentals, gamification involves turning a pre-existing task or process into a game. In fact, when properly implemented, gamification can enhance employee motivation by 51.6 percent, according to Karl Kapp.

Gamification 60

Gamification Education Management Personalization 60

Call Design

MAY 6, 2019

The fun of gamification. One of the newest tools in a personnel leader’s arsenal is gamification. Reduced to its fundamentals, gamification involves turning a pre-existing task or process into a game. In fact, when properly implemented, gamification can enhance employee motivation by 51.6 percent, according to Karl Kapp.

Gamification 60

Gamification Education Management Personalization 60

Vonage

OCTOBER 22, 2015

This should include a list of the five top issues you’re getting phone calls on, a clear list of FAQs at the top of the page and a short video that will educate the customer on problems to avoid. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition.

Technology 113

Technology Customer Service Gamification Wireless 113

Real Blue Sky

JULY 12, 2022

Incentives and Gamification. Using incentives and gamification is a great example of using advanced technology in contact center training. Gamification is the process of using game-thinking and game-mechanics to engage users with a fun and rewarding learning environment. Agents Go from Good to Great with Soft Skills Training.

Contact Center 52

Contact Center Gamification Coaching Analytics 52

CSM Magazine

SEPTEMBER 21, 2023

Moreover, we highly recommend you add various gamification features like leadership boards, bonuses, secret lessons, etc. By relying on AI and ML, you can deliver absolutely unique and highly personalized experiences that help users learn languages at their own pace and in their own style.

Gamification 59

Gamification Coaching Education Consulting 59

CSM Magazine

AUGUST 4, 2023

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. Webinars offer the convenience of attending from any location while still providing valuable educational experiences and fostering engagement with the audience.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

Totango

FEBRUARY 14, 2022

Provide early access to a new educational resource or event. Use gamification methods to encourage customers to use and engage with your product regularly. A small token of your appreciation can go a long way towards making your customer feel like they are important to you. . Actions You Can Take Today : . Quality Time.

Gamification 84

Gamification Education Enterprise Personalization 84

Tethr

JUNE 5, 2020

This helps keep them engaged and shows that you care about their continuous education. Gamification works. Each time they pick up a new skill, have them track it somewhere to be recognized by other team members and management. Friendly competition and rewards motivate employees to hit targets and makes the workday more enjoyable.

Morale 65

Morale Contact Center Gamification Scripts 65

TechSee

JUNE 25, 2019

AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents.

Technology 122

Technology Customer Service Gamification Contact Center 122

ShepHyken

JANUARY 3, 2020

This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. More and more customer service teams are using gamification as a means of improving their team performance and staff retention. What is gamification?

Gamification 194

Gamification Morale Contact center software B2B 194

Noble Systems

MARCH 18, 2021

Educational tutorials on health concerns and lifestyle changes. Noble Gamification has brought positive improvements to agent retention and customer experience for BC Services. Some examples of patient self-service applications used in healthcare call centers include: • Appointment confirmations. Account contact information changes.

Healthcare 53

Healthcare Call Center Gamification Best practices 53

aircall

OCTOBER 17, 2022

For Marc Gassó , CMO at Bloobirds , prioritizing education at the start (and providing ongoing resources) is key to building a sales team that drives results. . Extrinsic vs. Intrinsic Sales Motivation Factors & How to Ignite Them with Gamification. Offer Ongoing Mentorship and Training. The Key to Scaling Your Sales Team?

Sales 117

Sales Gamification Metrics Accountability 117

Fonolo

DECEMBER 13, 2018

Another thing to consider is the quick and efficient education of this seasonal staff: Be smart and plan ahead: Put in place a protocol to find and on-board customer service reps as fast as possible. What’s Inside: Gamification in the Contact Center. The Top Contact Center Trends to Watch in 2019. Investing in Agents.

Customer Service 113

Customer Service Call Center Gamification Self service 113

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. This way, you can learn from the mistakes that you have already made and become more educated in that area. Embrace failure. Failure is inevitable. PremiumJoy.

Call Center 182

Call Center Management Scripts Coaching 182

Outsource Consultants

AUGUST 3, 2020

Educate — Knowledge is power, and equipping your agents with Knowledge Base and CRM technology gives them better intelligence to pinpoint customer challenges, with prior call history, previous transactions, and other useful information available on-demand. .

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

JivoChat

JULY 20, 2021

Educate Your Customers. Educational content increases the likelihood of customers buying by a remarkable 131%. When you educate your customers, you’re giving them the information they need to make smart buying choices. You can educate your customer base with assets such as webinars, blog posts, and email sequences.

Customer retention 52

Customer retention Gamification Education Self service 52

Hodusoft

FEBRUARY 9, 2022

The platform also presents enterprises with an opportunity where they can proactively resolve issues even before they arise by educating consumers on the finer nuances of their product and services and setting expectations right. Self-service. The new-gen customer is tech-savvy and independent. The way forward.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

CSM Magazine

APRIL 16, 2020

#4- Use Gamification to Increase Learning Motivation. Gamification is quite a new concept of learning that increases motivation, satisfaction, engagement, competition, and participation of students.

Call Center 52

Call Center Gamification Banking Healthcare 52

Blueship Call Center

OCTOBER 9, 2023

Simply said, improving your client’s experience involves continuously training, counselling, and educating your customer care representatives and equipping them with the resources to foresee their requirements. Additionally essential to preventing those problems from arising in the first place is coaching.

outsourcing 75

outsourcing Call Center Customer Care Coaching 75

Calabrio

AUGUST 7, 2019

ICCU invites agent representatives from each team to weigh in on important decisions, such as adherence goals, uses of gamification, scheduling policies, new program rollouts, etc. The credit union has constructed a new building to house a state-of-the-art contact center and IT operations.

Contact Center 75

Contact Center Interactive Voice Response Gamification Construction 75

Fonolo

JANUARY 29, 2019

Gamification is the future of employee engagement and attrition for the call center. As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. billion in 2017 to USD 93 billion by 2022! That’s a whopping 25.2% Shai Berger.

Call Center 85

Call Center Airlines Contact Center Self service 85

Outsource Consultants

AUGUST 28, 2018

This means using training modules that use real-life examples and practical lessons to make the education seem natural. Gamification and incentive programs can help build a fun work environment for call center agents that makes them want to show up for work every day.

Contact Center 52

Contact Center outsourcing Gamification Call Center 52

Liveops

JANUARY 6, 2022

This model attracts agents who are experienced, and highly educated, and desire the flexibility Liveops offers. Consider gamification, role-playing, and learning modules that cover company/job knowledge as well as brand culture. . Liveops has been a fully virtual contact center since 2000.

Gamification 62

Gamification virtual call center Virtual Agent Call Center 62