Liveops
JANUARY 6, 2022
Shifting to an omnichannel approach—one that relied heavily on a robust digital presence—resulted in the rise of virtual agents and contractors across a number of industries. In turn, virtual call centers, receptionist services, and customer service providers have become more in demand than ever. .
NobelBiz
FEBRUARY 22, 2023
The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Monitoring Quality In the age of remote working, recording calls and screen interactions for coaching and compliance is even more crucial.
NobelBiz
FEBRUARY 22, 2023
The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Monitoring Quality In the age of remote working, recording calls and screen interactions for coaching and compliance is even more crucial.
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