Tethr
JUNE 5, 2020
Does your contact center need a morale boost? Improve employee morale and reduce call center stress using these strategies. A leadership team that thinks they’re above everyone else is a morale murderer. This helps keep them engaged and shows that you care about their continuous education. Gamification works.
Fonolo
OCTOBER 3, 2018
Whatever your roadblock, it’s good practice for contact center teams and customer service leaders to educate themselves on why, in a broad sense, some contact centers are being held back from reaching their full potential. Maybe it’s a knee-jerk reaction to the idea of change, or a fear of letting go of legacy technologies. No Money, Honey.
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Fonolo
NOVEMBER 29, 2018
In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. Storyline: Gamification. Going forward, what will these trends be? Look no further … we have you covered! Investing in Agents. Voice-Powered Technology (VPT). Artificial Intelligence (AI): Hero or Villain?
Fonolo
DECEMBER 13, 2018
Another thing to consider is the quick and efficient education of this seasonal staff: Be smart and plan ahead: Put in place a protocol to find and on-board customer service reps as fast as possible. Managers can keep both morale and productivity high by incentivizing employees. What’s Inside: Gamification in the Contact Center.
Callminer
APRIL 21, 2020
Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Embrace failure. LawnStarter.
ShepHyken
JANUARY 3, 2020
This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. Unfortunately, some team leaders fail to get the most out of their customer support agents, leading to low morale and higher turnover. What is gamification?
ProProfs Blog
SEPTEMBER 17, 2021
When a customer appreciates good work done by your employee, it boosts their morale and encourages them to continue giving good output. Gamification is the method of turning work into a game wherein employees have to compete to get the job done. Hence, hire people from different educational backgrounds, cultures, linguistics, etc.,
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