CCNG, Education and Gamification - Customer Contact Central

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CCNG

Education

Gamification

When to Call a Contact Center Consultant…

CCNG

MAY 27, 2021

Employee retention and engagement Onboarding and Training Performance Management Workforce Management workforce Optimization Quality Assurance Knowledge Management Agent Motivation, recognition, and gamification Idea Generator – Sounding Board You have a problem and do not know where to start? A consultant can be a sounding board for ideas.

Consulting

Consulting Consulting Contact Center Gamification

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

CCNG

SEPTEMBER 27, 2023

GETTING PRACTICAL Amid contact centers scrambling to utilize omnichannel while engaging employees with gamification software and IT departments driving toward AI solutions, helping the agent to find the answers quickly for customers seems to have fallen by the wayside. All this costs more money. It’s a vicious cycle.

Management

Management Average Handle Time Self service First call resolution

When to Call a Contact Center Consultant…

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

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