Fonolo

MARCH 22, 2022

One strategy employed by many companies is “gamification.” This involves guiding, reinforcing and increasing high-value activity by capturing performance data and using that data to motivate employees. Gamification builds on the desire most people have for feedback, recognition, and achievement in a peer group.

Gamification 75

Gamification Call Center Contact Center Feedback 75

CCNG

MAY 27, 2021

Employee retention and engagement Onboarding and Training Performance Management Workforce Management workforce Optimization Quality Assurance Knowledge Management Agent Motivation, recognition, and gamification Idea Generator – Sounding Board You have a problem and do not know where to start?

Consulting 195

Consulting Consulting Contact Center Gamification 195

Noble Systems

DECEMBER 6, 2018

Employers want new hires to feel welcomed, and educate and train them efficiently and effectively to reduce the amount of time it takes for them to become fully productive. Employers also want to engage new employees in the corporate culture and keep the onboarding process from becoming tedious to ensure they stay with the company.

Gamification 61

Gamification Contact Center Education Call Center 61

Fonolo

JANUARY 29, 2019

Gamification is the future of employee engagement and attrition for the call center. This keeps your employees happy and your call center on point! As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.

Call Center 85

Call Center Airlines Contact Center Self service 85

VHT

OCTOBER 18, 2018

Chatbots using natural language processing (NLP) can conduct email or text conversations that promote add-on products, offer extended warranties or link to entertaining and educational videos. These smart little applications can even engage customers in fun and unusual ways. Employee Engagement Technology.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

ProProfs Blog

SEPTEMBER 17, 2021

When employees are satisfied with their work challenges, perks, benefits, etc., they seldom think about shifting their company, reducing the employee turnover rate. Improve Employee Engagement Level: Your happy employees are also highly engaged in their workplace. 31 Ways to Improve Employee Experience.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

RapportBoost

DECEMBER 10, 2018

She is an internationally experienced writer and trainer and an MA student at University College, London, and the world’s number one center for education and social science. I think it might be interesting to me, talking about employee engagement a little bit. Okay, Nate will discuss the hectic reality of modern contact centers.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40