Industry Related Topics 
CCNG
MARCH 15, 2023
Submitted to CCNG by Lior Torenberg, Head of the Conversation Excellence Lab at Balto where she conducts academic-level research and creates thought-leading content around the CCaaS industry.
24-7 InTouch
MARCH 15, 2023
To truly succeed in the gaming industry, you must proactively nurture gamer loyalty. Since 2011, the gaming industry’s market size has exploded from a respectable $38.62 Below are five ways you can optimize your revenue, improve the gamer experience, and become a leader in the gaming industry. billion to a staggering $90.13
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hodusoft
MARCH 15, 2023
Which industries are more likely to benefit from IP PBX software?” The global IP PBX market is segmented based on region type, industry type (end users), businesses size, and services type. Another industry that accounts for the third highest IP PBX market share is the hospitality and travel industry. Read on to gain.
Hello Customer
MARCH 15, 2023
Our AI, ISAAC (short for Industry-Specific Analysis and Categorization) turns feedback into detailed insights by applying fine-grained topic categorization and sentiment analysis to the feedback you receive. Not only can you freely name your category group , but you can also combine any existing categories that you see fit.
Speaker: Dave Seaton, CEO of Seaton CX
Join industry visionary Dave Seaton in this exclusive new webinar as he shares his process for creating compelling customer journey maps using his DARMA method! When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth.
Transparent BPO
MARCH 15, 2023
Customer satisfaction has been on the decline recently in many businesses across a variety of industries.
CSM Magazine
MARCH 15, 2023
Arunabh Madhur, Regional VP & Head Business EMEA at SHAREit Group examines how mobile apps are reshaping the e-commerce industry. How mobile apps are reshaping the e-commerce industry Mobile apps are now a fundamental component of retail, as they provide customers with a convenient and engaging way to shop from their phones.
NobelBiz Ebook: STIR/SHAKEN for Call centers: How STIR/SHAKEN came to be and the legislation mandating it How STIR/SHAKEN impacts the contact center industry What is STIR/SHAKEN and how attestation works
Advertiser: ZoomInfo
Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.
Advertiser: ZoomInfo
Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.
Advertiser: ZoomInfo
With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment.
Advertiser: ZoomInfo
Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Thankfully, there’s an answer.
Advertiser: Vanilla Forums
Get case studies of self-service platforms across industries. Learn how offering self-service improves the customer experience. Learn about different self-serve channels and how to implement them. Find best practices for using answers to find customers.
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
Basic search: Easily search using keywords, job title, location, industry, and more. Find and connect with the right talent to fill roles fast with these tools: More data! We have added 10's of millions of personal emails and mobile records.
Advertiser: Vanilla Forums
Our Experts: The experts that contributed to Community Predictions 2022 come from an array of backgrounds and work in entirely different industries. Check out the ten predictions we make for 2022 and prepare your community for the future. They have something in common though, and that’s a passion for all things community building.
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
Take the High Road” : When to walk away from legacy practices that have defined your industry. “Put Others Before Yourself” : How to build a business model and approach that starts with customers’ lives and their goals. Do you establish customer and company partnerships, where both sides win?
Advertiser: ZoomInfo
Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.
Advertisement
This event will bring together the best contact center experts and hottest tools in the industry for you to optimize performance, hire right, and retain your best agents. DISCOVER HIGH AGENT PERFORMANCE OPTIMIZATION SECRETS. FROM 35+ WORLD CLASS CONTACT CENTER EXPERTS! Reserve your seat and add your name to the wait list now!
Advertisement
Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.
Speaker: Richard Kenny, Sr Marketing Manager - Contact Center, Poly; Roger Lee, VP Customer Success, Gridspace; and Ron Owens, SVP Operations, Avtex
The new year is here and it's time to plan for the ever-changing needs within our industry. Industry experts from Avtex, Poly, and Gridspace will share what they have learned in 2020 to help us prepare for 2021.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Scripts have been around as long as contact centers. They attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. But scripts have had a variety of issues. In some cases, legal requirements mandated that scripts be read verbatim, word for word.
Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker
This webinar will explore how a professional or an organization can create distinction to stand out in their industry. How does a business become so distinctive that they not only stand out in their industry, but set the benchmark for innovation, customer experience, and employee culture?
Learn Why Enterprise leaders need to build a road map that is based on best practices of ITSM and is also flexible to modify itself as per the changing industry trends/customer expectations.
Advertiser: The Office Gurus
No matter what industry you are in, customer service mistakes can hurt your bottom line. These are some of the most common mistakes made by customer service teams and a few ways to solve them!
Advertiser: Skilljar
In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs. Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more.
Speaker: Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction
Join Brian Morin & Helena Chen for their webinar about the very latest insights on how different industries are going deeper into self-service for call types and chats that have never been automated before. Hear the bleeding edge on what’s being deployed in 2021 in conversational AI that will push industries further than they’ve ever gone.
Advertiser: ZoomInfo
Leveraging leading industry research from industry analysts, this eBook explores how your sales team can gain back valuable time with the following: Conquering the most difficult pain points in your CRM. The result? Less organization, more confusion, and fewer deals closed.
Advertiser: Vanilla Forums
Each year, the Community Roundtable seeks to explore and assess community and the community profession, revealing key insights indicative of how the industry itself is evolving.
Advertisement
What does 2020 look like for this industry? Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics.
Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor
This webinar is designed for a broad audience including business and technology professionals, as well as managers in the contact center industry. See how various verticals such as the automotive industry and contact centers can benefit from a strategic approach like DTP. May 16th, 2019 12:30PM PST, 3:30PM EST, 8:30PM GMT
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. These advances initially gave the impression that automation will replace the human element.
Advertisement
In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options. Social platforms are now becoming mainstream contact center channels.
Advertisement
CXperts has evolved with the current needs of the industry to comply with business continuity needs and offers high-quality and engaged agents both on-site or remote. You can trust the experts, the CXperts!
Advertisement
The Northridge Group’s 7th annual State of Customer Experience 2023 report resulted from surveys of 1000 customers and 250 business leaders and features insights that businesses across all industries can use to benchmark their Customer Service and improve the Customer Experience.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
What's next in conversational AI that will push industries further than they've ever gone. How to modernize the self-service experience with an AI virtual agent that resolves issues conversationally. What use cases are ideal for automation -- and what’s difficult for most virtual agents to get right.
Speaker: Brian Morin, Helena Chen, and Sofia Burton from SmartAction
The latest trend in the contact center has CX leaders worried -- across industries, there is a massive shortage of workers. In a complete reversal from the widespread layoffs that occurred during the coronavirus pandemic, employers are now struggling to attract talent and fill open positions. As the U.S.
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
This has been true for more than a hundred clients encompassing hundreds of use cases across 12 industries. It just so happens that whenever we design and deploy a new AI-powered virtual agent over voice, the self-service application invariably falls into one of 5 distinct categories.
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence!
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
Don’t miss out on this exciting experience to leverage the knowledge and expertise of an industry leader! What are the benefits of outsourcing your customer service? Is your business ready to outsource? What are your next steps? Reserve your spot today! August 15th, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.
Expert insights. Personalized for you.
195 
Let's personalize your content