NobelBiz
MARCH 8, 2022
Are you worried about your agents missing important calls? Did you notice that your contact rate is low? If you're like a lot of businesses, there's a good chance that you've been considering incorporating dialer technologies to improve your operations and agent performances. It's a big investment, so how do you know which dialer is right for your particular needs?
Myra Golden Media
MARCH 8, 2022
Imagine your next phone call is from an angry, irate customer, and you’ve only got a few seconds to gain control. Are you 100% confident you can handle it? If not, I’ve got the perfect program for you. . Simply follow this link now to see what it's all about.
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ShepHyken
MARCH 8, 2022
The Customer Experience Is More Important Than the Product. CX Is More Important Than Ever! Shep Hyken interviews Simon Harrison, Senior Vice President and Chief Marketing Officer of Avaya. They discuss the importance of creating a personalized and effortless customer experience. Top Takeaways: Your customers aren’t just comparing you to your direct competitors anymore.
Outsource Consultants
MARCH 8, 2022
There have been many changes in the global economy over the past year. One common pain point among both clients and BPO providers: wages have been rising steadily throughout 2021, and experts predict that this trend will continue into 2022. Domestic Wage Increases: Now and Future. From October 2021 to October 2022, the USA saw a 9.77 percent wage hike, with lower-paid employees benefiting the most.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Totango
MARCH 8, 2022
Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. First, we’ll take a look at just what a customer success community is and what the benefits of being involved in one are.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Select VoiceCom Blog
MARCH 8, 2022
Customers play an integral role in any business’ success. Apart from bringing in revenue, they also provide real-time solutions in the form of feedback that could impact an organisation’s overall operations. Checking in on customer health can lead to opportunities for improvement within a company. With a metric to determine if your clients are satisfied or […].
Nuance
MARCH 8, 2022
It will be great to see the healthcare community come back together at HIMSS 2022 this month. The conference is always a fantastic opportunity for healthcare, health information, and technology professionals to expand their knowledge and make new connections. It’s also a chance to see the latest technology innovations up close—innovations that can help enhance [.
Totango
MARCH 8, 2022
With March dedicated to celebrating women’s history, International Women’s Day on March 8 is a special day to honor women’s achievements, raise awareness against bias, and take action for equality. That makes it a challenging day for the tech industry, which still only sees 5% of leadership positions held by women ! At Totango, however, we have much to celebrate.
A Better Answer
MARCH 8, 2022
As a business owner, the phrase "wearing many hats" is something that most likely applies to you — especially if you own a smaller retail business. Not only do you have to run your store but you also have to take care of orders, customer care, online presence, marketing — you name it. The list is never-ending.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Fonolo
MARCH 8, 2022
As call center leaders, we know the list of things to manage on the floor is endless. Behind hold times and high call volumes, management must ensure every agent is trained, every shift is covered, and every customer is satisfied. Call centers that provide exceptional customer service usually have many people working behind the scenes to ensure operational efficiency.
SQM Group
MARCH 8, 2022
Combining internal and external call resolution measurement is a best practice for holding agents accountable for their customer service performance. Discover how to do this using the Call Resolution Index to improve customer service.
delighted
MARCH 8, 2022
This is a guest contribution post by Product Manager, Justin Fowler. At a glance, product positioning is the process of determining how you want your product to be seen and used by your target demographics. But if you want your business to be successful, you’ll need to do more than just outline a description of your product and explain how you see your target audience using it.
Edify
MARCH 8, 2022
Digital technology has revolutionized almost every aspect of our lives over the last 20 years. How we work, research, shop, entertain, create, travel, and communicate are just some areas that have been dramatically transformed. These enormous technological advances have given us devices that are smaller, lighter, faster, and more versatile than ever before in history.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
JivoChat
MARCH 8, 2022
Website builder templates can turn the task of developing a website into a much easier one. It enables you to use a pre-made design and customize your web pages from it, usually through a drag-and-drop editor where you can insert text, images, videos, other graphic elements, and resize and position them as you wish. . Selecting the right template is very important to provide a great user experience, organize your website content in a way that is easy to navigate, and attractive for your target a
ClientSuccess
MARCH 8, 2022
When a new deal is closed, there is a period of celebration and excitement within every organization. Sales cycles can be long and fraught and deserve to be applauded. But as more and more SaaS organizations realize, the actual value of a new customer isn’t tied to that initial sales number at all but spread out across the customer’s entire lifecycle at an organization.
Solvvy
MARCH 8, 2022
With approximately 95% of workers in the US considering a job change , resignation rates are at an all time high. In the era known as “The Great Resignation,” employers across industries are struggling to retain workers. One industry that has been hit particularly hard is customer service. In a recent webinar , Vanessa Van Arsdale and Aly Klidies talk with Solvvy’s Head of People, Abby Gates , to discuss employers’ biggest questions when it comes to the Great Resignation:
ConvergeOne
MARCH 8, 2022
This year has brought an onslaught of cyberattacks, and we are barely three months into the year. Increases in our threat landscape have seen numerous ransomware, supply chain, and critical infrastructure attacks that have been successful in disabling or hindering business operations. Companies and government entities all over the world are being affected by these attacks, with little recourse for proper mitigative controls.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Connect
MARCH 8, 2022
It’s suggested that, on average, businesses only replace their contact centre once every seven years. But for many involved in the decision, or the implementation, even that might feel too often. It’s often been a painful and protracted process, resulting in disagreement and disruption, without immediate discernible benefit. But when it comes to technology, seven years is effectively a whole generation.
VirtualPBX
MARCH 8, 2022
International Women’s Day 2022 is today. And we can’t think of a better time to showcase a person who had a significant impact on our world: an engineer, an inventor, a mother, and an icon in our eyes. The world of VoIP had to begin somewhere. And it started with a brilliant mind who walked into a male-dominated world in 1982 and changed history.
Grupo Noa
MARCH 8, 2022
A call center is basically a company or grouping of companies who’s job is to provide telecommunication services for other businesses. They handle their inbound and outbound communication traffic, do surveys for them, handle customer care responsibilities for them and a perform few more specialized services for them. Need for American Call Center Services.
CustomerSuccessBox
MARCH 8, 2022
“Customer Retention” is kind of a buzzing word for the SaaS businesses on the digital platform. If you wonder why that’s exactly what matters for the businesses who have a monthly or annual recurring revenue. And to handle the tasks pertaining to customer retention, there is a Customer retention specialist who is also named as customer loyalty specialist.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Grupo Noa
MARCH 8, 2022
A call center is basically a company or grouping of companies who’s job is to provide telecommunication services for other businesses. They handle their inbound and outbound communication traffic, do surveys for them, handle customer care responsibilities for them and a perform few more specialized services for them. Need for Call Centers. One word efficiency!
Spearline
MARCH 8, 2022
If you run an international company with toll and toll-free numbers, detecting deficiencies in telecoms networks can present many complexities. To counteract this challenge, international companies across financial services, pharmaceutical, travel, and retail, need to proactively perform number testing to telecoms networks blind spots. Are your contact center operations centralized?
SmartKarrot
MARCH 8, 2022
In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. While their reputations speak for themselves, this list is our modest tribute to these remarkable ladies who have stood out as role models breaking new ground, blazing a trail, and inspiring many others along the way.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
Babelforce
MARCH 8, 2022
In this post: What are call center interval reports? Why are call center interval reports helpful? How long should your intervals be? What metrics should you measure? Call center interval reports are small “snapshots” of performance data measuring call center activity for any given period. Since call centers measure numerous metrics every single day, they use this data to create daily, weekly and monthly averages that provide insight into how the call center is performing.
Education Services Group
MARCH 8, 2022
I recently read a question posed on LinkedIn by Jeff Breunsbach, Director of Customer Experience at Higher Logic. He asked why building customer marketing programs is becoming harder by the minute. He correctly concluded that it’s because everyone (from your implementation team to Marketing, to Product, Support, and on and on) has something to say to the customer.
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