ProProfs Blog

DECEMBER 12, 2019

Is managing your company help desk a tough challenge? Are you unable to cater to the customers’ needs and their grievances? Here, you will be engaged in a detailed discussion on how to run a help desk and the various ways to improve help desk performance. Define Your Goals. Train Your Help Desk Employees.

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Wait times Metrics Self service Feedback 143

CSM Magazine

JANUARY 17, 2022

The need for customer service increases exponentially with the rise of more and more apps affecting how society interacts. Social media apps TikTok, Facebook, and Instagram ranked as the top 3 most downloaded apps in the USA and you can click here to see more about the rest of the list.

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Customer Service Entertainment Service level Marketing 52

JivoChat

DECEMBER 11, 2022

Do you know how to make a website on GoDaddy? The platform offers you an easy-to-use website builder, which enables you to create different types of websites without requiring any previous experience with coding or design. Whether you want to sell online or not, a business website adds more credibility to a company.

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Real estate Engineering Best practices Analytics 75

JivoChat

FEBRUARY 22, 2023

If you have just started investing in creating content for a brand or your personal profile on TikTok, and you are looking for a way to grow faster in the platform, one alternative is to buy TikTok likes. Several websites offer this service. The quantity of likes a video has on TikTok is indicative of how successful it is.

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Analytics Scripts Accountability Personalization 75

Hodusoft

NOVEMBER 17, 2021

Customer care executives should be able to give them the service they anticipate. The use of an omnichannel contact center makes it simple to keep up with the expectations of a modern consumer. The seamless experience translates to effortless delivery of support across multiple channels, and win customers for life.

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Contact center software Contact Center Multichannel Best practices 98

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. You can also give tips about how to organize a trip, save money traveling, and prepare the luggage for different places and seasons of the year, for instance.

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Engineering Analytics Best practices Customer Support 75

JivoChat

MAY 10, 2023

Learning how to sell art online can open doors for artists who want to make their work known, and reach a bigger audience. You can create your own website, post your portfolio, and choose the best business model for you. Enjoy the thousands of opportunities the digital world has to offer and start profiting with your work.

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Analytics Sales Accountability Marketing 75

Nicereply

JANUARY 17, 2024

From the golden arches of McDonald’s to the purple camera of Instagram, these logos are well-known all over the world and can be recognized at a glance by anyone who’s used the company’s products before. Branding itself is the act of creating a strong identity for your company (more on this shortly).

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voip Best practices Advertising Sales 59

Quiq

JANUARY 26, 2023

Chatting with companies over the phone, even your favorite ones, isn’t a fun experience. Voice menus, long hold times, bad music, incessant “Your call is important to us” recordings… It’s no one’s idea of a good time. Having to wait for an emailed response can kill customer satisfaction. What does that look like?

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JivoChat

NOVEMBER 16, 2021

Nowadays, having a website is essential for companies of different sectors, and Wix is one of the most popular website builders. You are going to find tools for your ecommerce, features to add a blog to your website, forms, comments, a search bar, links to your social media, and much more. Scores your chat service.

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ProProfs Blog

JULY 18, 2019

Have you personalized your marketing strategy? Back then, I was working as a social media manager at a small company, and we were looking for a marketing strategy for small business that would have helped us shoot ahead. Your goal is to build a personalized marketing strategy with which your target audience can relate.

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Personalization Marketing Real estate Surveys 92

Expivia

AUGUST 25, 2020

I had the great pleasure of being asked to give a talk to the University of Wisconsin E-Business Consortium on “Making Call Center Culture Tangible, Using Culture as a Weapon, and Engagement Practices for Call Center Reps” This is the full talk that I gave. Defining a culture: How do you treat reps? Call Center Culture.

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ProProfs Blog

NOVEMBER 9, 2021

Have you ever heard, “Customer Satisfaction isn’t necessary for a business success?”. Because without satisfying the customer’s needs, you cannot offer them a delightful experience, which inevitably results in customer churn and poor revenue generation. What is Customer Satisfaction? Probably not! Did you know?

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Surveys Feedback Metrics Customer retention 146

CSM Magazine

JANUARY 19, 2023

To keep pace with the ever-changing customers’ demands, online businesses are migrating towards cloud-based POS solutions. This tech-driven solution does more than increase your sales. You can handle your employees’ schedules, track inventory, and collect data for personalized business strategies.

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CSM Magazine

AUGUST 25, 2020

Social media is the perfect channel for nurturing and converting leads into paying customers. In fact, studies have shown that 40% of customers use social media platforms to search brands and products, and that Gen Z and Millennials consider social media the most relevant advertising channel. Create native content.

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delighted

JUNE 29, 2021

Simply put, product/market fit is the ability of a product to satisfy the needs of a good market. For example, Uber and Lyft can fit the needs of people who want an easily accessible method of transportation on demand. If you have the option of watching content on your phone or your much larger TV, you likely opted for the latter.

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Marketing SaaS Metrics Transportation 94

JivoChat

JANUARY 4, 2022

Do you think that creating an ecommerce website of your own means having to have design and coding skills? With the best ecommerce website builders, you are going to see that it’s possible to make incredible online stores without the need of being an expert in either of them. . trillion US dollars. . Key features.

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JivoChat

JANUARY 4, 2022

Do you think that creating an ecommerce website of your own means having to have design and coding skills? With the best ecommerce website builders, you are going to see that it’s possible to make incredible online stores without the need of being an expert in either of them. . trillion US dollars. . Key features.

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CSM Magazine

JULY 19, 2021

There are many reasons behind this, but one of the most significant ones is how business owners decide to run their stores. To help you avert this disaster, we’ve compiled four essential tips that will help you run your business better. Review Your Data. Therefore, make data your friend. Don’t Ignore Social Media.

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JivoChat

SEPTEMBER 8, 2021

This means that you need to funnel as many relevant people into your sales funnel as possible. Create lead magnets that will provide real value for your audience. A lead magnet is a free item or service that is given away in order to gather contact information, like email addresses or phone numbers, of prospective customers.

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Sales Brand ambassadors Engineering Marketing 52

ijgolding

MARCH 24, 2016

If you don’t offer your customers numerous ways to contact you, the likelihood is the customer’s opinion of you is going to go down. Even if you have a Twitter account for promotional aspects only, you’re missing out on a whole world of customer service you could offer. Why do you use social media for CS?

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CSM Magazine

AUGUST 14, 2020

In today’s irregular world you need to make sure your customers are loyal to your brand. Anastasia Tatsenko, Head of Sales and Customer Success at NetHunt CRM explains. In the regular world, obtaining customer loyalty is an important goal for any business to achieve. C losed feedback loops.

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CRM Customer retention Feedback Sales 85

Sitel

SEPTEMBER 6, 2018

Therefore reaching out to parents via social channels should be a very cost-effective way of putting your brand front of mind and not working b2s strategy. Of that group, 63 percent said they use the networks for information on promotions and 59 percent for receiving coupons. What do you do when the numbers don’t add up?

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Marketing Advertising Surveys Accountability 57

JivoChat

SEPTEMBER 19, 2021

Choosing which is the best ecommerce platform for creating your online store, whether you are beginning a new business or want to expand your sales to the internet, is a fundamental step to be successful. . Your priorities must be put on the list when deciding on the platform you will use. . Highlighted features: .

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JivoChat

AUGUST 16, 2021

Driven by the forward march of technology (and aided in a big way by the pandemic), online shopping has become the rule, rather than the exception, and companies are pouring money into it. We’ll also provide concrete examples you can implement in your ecommerce business today. Ecommerce businesses are incredibly diverse.

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Marketing Accountability Sales Chatbots 52

JivoChat

FEBRUARY 6, 2020

When talking about the digital market, ecommerces, and starting your own online store, it’s hard not to stumble upon the term dropshipping. Whether you’re a new entrepreneur looking to enter the world of digital businesses or someone who already owns an ecommerce, starting a dropshipping business could be the next step to leverage your sales.

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Sales Accountability Marketing Management 52

LiveChat

MARCH 9, 2018

Wouldn’t it be great if you could sell on Instagram? As one of the fastest growing communities has rapidly grown to 800 million monthly users , the lucrativeness of using Instagram for eCommerce has increased as well. More and more companies opt for building their businesses on Instagram. Any proof needed?

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Advertising Sales Accountability Marketing 28

Nicereply

APRIL 8, 2021

Emails are a great way for any business to build and maintain relationships with customers. Looking to give your emails and macros a little bit more depth, personality, and thoughtfulness? In this blog post you will find 25 customer service email templates: Welcome email. Responding to angry customers.

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Customer Service Feedback Banking Surveys 88

JivoChat

AUGUST 10, 2021

Get answers to basic questions like what is digital commerce, explore its importance, understand how it differs from other types of commerce, and find trends and solutions with the information below. The digital commerce definition is the process of purchasing and selling products and services using online channels.

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C Space

SEPTEMBER 15, 2020

We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. “It will not be the same parade we’re used to,” said New York City Mayor Bill de Blasio on Monday.

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Sales Airlines Education Surveys 40

Nicereply

APRIL 23, 2019

It’s essential to keep an eye on how things change for your product and team, so you can make sure the support you’re offering your customers is the best option for everyone. She’s the creator of The KonMari Method —a way of organizing your home—and stars in her very own Netflix show called Tidying Up with Marie Kondo.

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Customer Support Accountability Engineering Customer Experience 81

Amity

DECEMBER 16, 2016

I was recently asked “ What do customers actually need to know? ” I paused before answering because I’m sure if you asked 20 of my company’s current customers, they would give you 20 different answers. Would you rather follow us on social media to get company updates or have an email pushed to you?

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Self service Best practices Personalization Surveys 92

JustCall

APRIL 20, 2022

A happy customer is the cornerstone of a growing business. But just offering “good” products or services isn’t sufficient. There are several other factors that influence customers’ delight and satisfaction. Their pain points are one big roadblock on the way to a great customer experience.

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aircall

JUNE 30, 2021

In 2013, an inventor named Jamie Siminoff appeared on the hit TV show, Shark Tank , hoping to land an investor for his company. Many look to the company for ways to improve customer retention. Many look to the company for ways to improve customer retention. Email: Ring’s Secret to Improve Customer Retention.

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Customer retention Customer advocacy Wait times Brand ambassadors 62

REVE Chat Blog

OCTOBER 10, 2019

Artificial intelligence has drastically changed the way businesses interact with their customers. As per Business Insider , 80% of businesses will be using chatbots by 2020. Chatbots are important to improve customer experience and are deployed across business functions to improve performance. . Customer service.

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Chatbots Sales Personalization Customer Support 83

CrazyCall

OCTOBER 2, 2019

Of course, your grandma was relating to diseases and the fact that it’s much better to eat healthily and not get sick than get sick and then cure the disease with drugs. Believe it or not, but the same rule applies to customer service. And to rephrase your grandma’s wisdom, it would be: Why be reactive when you can be proactive?

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Customer Service Surveys Best practices Feedback 79

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Does this sound surprising to you? Check Slack.

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