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5 Top Customer Service Articles of the Week 8-8-2022

ShepHyken

You don’t just want your customers to enjoy themselves when they’re in your store or shopping on your website–you want to create such an amazing user experience that your customers won’t be able to help but tell their friends about all your business has to offer. My Comment: I love the idea of WOWING the customer.

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Guest Post: 5 Inevitable Tips That Can Ensure a Superb Customer Experience

ShepHyken

Here are tips that can help ensure improved CX even while the world is facing the coronavirus crisis. #1. The insurer managed to become a partner in the consumer’s day to day life and healthcare. It created a new path, a whole modern philosophy of customer experience. Becoming a partner in every consumer’s life.

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Technology Based Solutions to Enhance Customer Retention Strategies

TechSee

It is well known that the acquisition costs of converting new customers far outweigh the cost of maintaining current customers, further motivating companies to find and implement innovative customer retention strategies. Technology – key to successful customer retention strategies.

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6 Simple Tips For Customer Service Emails With A Personal Touch

Win the Customer

Writing customer service emails that feature a personal touch go a long way towards building a strong relationship with those customers. Robotic, bland and sterile emails distance customers from your brand and could ultimately lead them to look elsewhere for the services you provide. 1) Say My Name, Say My Name.

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5 Top Customer Service Articles For the Week of August 10, 2020

ShepHyken

How to Increase Customer Loyalty: 5 Customer Retention Strategies by Christopher Hutchens. SmartBug) In this blog, we look at five customer retention strategies that you can implement to deliver more value to your customers and increase customer loyalty.

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5 Top Customer Service Articles for the Week of October 8, 2018

ShepHyken

Customer Retention Metrics Part 2: How to Keep Loyal Customers Happy and Optimize Post-Purchase Measurements b y Alan Finlay. Relay) Improving customer retention requires looking at the customer lifecycle as a whole and searching for ways to optimize each stage. Top Five Bonus.

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Five Best Customer Retention Software Solutions for Customer Success

Totango

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.