Remove Customer Experience Remove Customer retention Remove Training
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Top Ten Customer Service and Customer Experience Predictions for 2023

ShepHyken

And in the world of customer service and CX, there is much to be excited about. Last month I released my annual Top Ten Customer Experience Predictions in my weekly Forbes column. One way to earn trust is to create a predictable, consistent experience. Done right, customer support makes you money. . Here we go:

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Karen Hertzberg: Improving Customer Retention Through Great Customer Service

Bill Quiseng

What’s better than gaining a new customer? That’s why a high customer retention rate is an important goal for many businesses. Excellent customer service is one of the best ways to achieve this goal. Customer retention supports long-term growth because it creates a loyal customer base.

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Is Automating CX the Key to Customer Retention?

CSM Magazine

This process may seem antiquated to some, but new innovations have been born out of these customer frustrations and have led to advanced and diverse customer service tools we’re familiar with today, such as online chat services, social media or interacting with chatbots. Customer retention is the no.1

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Why Agents Graduate Training with Missing Skills

Vistio

One of the most persistent issues facing contact centers is agents leaving training programs without the skills they need to perform effectively on the job. So, why do agents graduate from training programs with missing skills? Solution: Training should be immersive and connected to real business outcomes.

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The need for excellent customer service training

Peter Lavers

Amongst all the hype of customer experience, AI, chatbots and real-time personalisation, don’t forget that staff still need excellent customer service training – no matter how successful your company is right now! When customer support representatives start at a company, they usually get a bit of training upfront.

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Ten Reasons Why You Should Deliver an Amazing Customer Experience

ShepHyken

Ten years ago, I wrote an article about why delivering an amazing customer experience is important. So, here are today’s 10 reasons why you should deliver an amazing customer service experience: Creating customer service builds trust, credibility and confidence. Follow on Twitter: @Hyken

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Get More Out of Your Contact Center Investment Through Better Training

Vistio

Your agents are the frontline of customer interaction, and how well they handle inquiries, solve problems, and create a positive experience directly impacts your company’s reputation, sales, and customer retention. Here’s how you can get more out of your contact center by investing in better training.